Discusión del foro

Principiante

03-11-2022

Resuelto

Claro vídeo no funciona en TV Samsung

Desde hace una semana no puedo ingresar en las 3 Tvs Samsung que tengo a la app de Claro (oficial en la App Store de Samsung) otras apps funcionan sin inconveniente (HBO, Netflix, YouTube). ...

TedR

Principiante

04-05-2024

Exactamente el mismo incidente en mi Samsung TV y sigue sin solución.

augusto176

Principiante

02-03-2025

Tengo un samsung Q60 en el cual no aparecia Claro Video en el app store. Pude resolver el problema con los siguientes pasos.

Crear una cuenta en samsung ( https://v3.account.samsung.com ) al llenar los datos poner en ubicacion Peru.
Dsps de crear la cuenta hacer un Reset en el TV samsung (Ir a settings>general>Reset) . Esto borrara la memoria del tv y volvera al inicio de cuando lo compro.
Dsps del reset el tv queda como el dia que lo compro. Tendra q llenar los datos en el tv y le pedira si quiere asociar el tv a alguna cuenta de samsung. Dice que si y entra los datos de la cuenta en el paso #1 (usuario/contrasena).
Dsps de terminar y haber llenado los datos ( wifi y cualquier otros dispositvo que haya tenido antes), vuele a Apps y busque Claro Video. Esta vez si me aparecio, antes solo salia Claro TV.

Las applicaciones que estan disponibles en el samsung app store estan asociadas con la ubicacion que tiene el TV (igual q con los celulares). El reset es necesario para borrar la ubicacion que pusieron en el TV. Sin el reset no funcionara.

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vídeo no funciona en TV Samsung","id":"message:77880","revisionNum":3,"repliesCount":7,"author":{"__ref":"User:user:155958"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-video"},"conversation":{"__ref":"Conversation:conversation:77880"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:77880"},"body@stripHtml({\"truncateLength\":200})":" \n \n Desde hace una semana no puedo ingresar en las 3 Tvs Samsung que tengo a la app de Claro (oficial en la App Store de Samsung) otras apps funcionan sin inconveniente (HBO, Netflix, YouTube). ...","body@stringLength":"291","rawBody":"

Desde hace una semana no puedo ingresar en las 3 Tvs Samsung que tengo a la app de Claro (oficial en la App Store de Samsung) otras apps funcionan sin inconveniente (HBO, Netflix, YouTube). ¿Alguno registra el mismo incídente y no puede ingresar a la app?

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Tengo un samsung Q60 en el cual no aparecia Claro Video en el app store. Pude resolver el problema con los siguientes pasos.

Crear una cuenta en samsung ( https://v3.account.samsung.com ) al llenar los datos poner en ubicacion Peru.
Dsps de crear la cuenta hacer un Reset en el TV samsung (Ir a settings>general>Reset) . Esto borrara la memoria del tv y volvera al inicio de cuando lo compro.
Dsps del reset el tv queda como el dia que lo compro. Tendra q llenar los datos en el tv y le pedira si quiere asociar el tv a alguna cuenta de samsung. Dice que si y entra los datos de la cuenta en el paso #1 (usuario/contrasena).
Dsps de terminar y haber llenado los datos ( wifi y cualquier otros dispositvo que haya tenido antes), vuele a Apps y busque Claro Video. Esta vez si me aparecio, antes solo salia Claro TV.

","body@stringLength":"1241","rawBody":"

Tengo un samsung Q60 en el cual no aparecia Claro Video en el app store. Pude resolver el problema con los siguientes pasos.

Crear una cuenta en samsung ( https://v3.account.samsung.com ) al llenar los datos poner en ubicacion Peru.
Dsps de crear la cuenta hacer un Reset en el TV samsung (Ir a settings>general>Reset) . Esto borrara la memoria del tv y volvera al inicio de cuando lo compro.
Dsps del reset el tv queda como el dia que lo compro. Tendra q llenar los datos en el tv y le pedira si quiere asociar el tv a alguna cuenta de samsung. Dice que si y entra los datos de la cuenta en el paso #1 (usuario/contrasena).
Dsps de terminar y haber llenado los datos ( wifi y cualquier otros dispositvo que haya tenido antes), vuele a Apps y busque Claro Video. Esta vez si me aparecio, antes solo salia Claro TV.

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Hola, Gabrielrt104

Te sugiero comunicarte con un asesor de atención al cliente a través del ClaroBot, para que te puedan ayudar.

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Exactamente el mismo incidente en mi Samsung TV y sigue sin solución.

","body@stringLength":"76","rawBody":"

Exactamente el mismo incidente en mi Samsung TV y sigue sin solución.

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