Discusión del foro

Principiante

24-03-2019

Resuelto

¿Por qué no puedo alquilar películas en Claro Video?

Hola no puedo alquilar películas, me dice que intente después y me sale error (C:0909), ¿a qué se debe? antes si podía pero desde ayer no puedo, y estoy al día en los pagos.

alquiler

claro video

películas

3 Respuestas

Stormspirt
Leyenda
24-03-2019
Hola.

Ok, lo que está pasando es un error bastante común en la plataforma, pero una vez que se arregla ya no vuelve a suceder (me paso a mí).

Escribe al siguiente correo atencionalcliente@claro.com.pe adjunta tus nombres apellidos DNI y tu servicio, si puedes agregar una captura con el mensaje de error que te está pasando, luego de ello un asesor de claro Video te llama y lo arregla.

Espero se solucione, esto es para todos los problemas que se presentan en Claro Video.

Saludos.
- Inglimay
  Principiante
  24-03-2019
  Buenas tardes, a mí me ocurre lo mismo el día de hoy quise ver Jhon wick 2 con mi padre y nada. Cuento con plan post pago 79. Mi número es xxxxx y recargue 7 soles a mi celular para poder ver la película, pero nada. Me aparece el mismo mensaje de error que menciona el otro usuario arriba.
6ipache
Principiante
28-12-2019
¿Entonces como haríamos?

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Hola no puedo alquilar películas, me dice que intente después y me sale error (C:0909), ¿a qué se debe? antes si podía pero desde ayer no puedo, y estoy al día en los pagos.

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¿Por qué no puedo alquilar películas en Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:18850"},"body":"

Hola.

Ok, lo que está pasando es un error bastante común en la plataforma, pero una vez que se arregla ya no vuelve a suceder (me paso a mí).

Escribe al siguiente correo atencionalcliente@claro.com.pe adjunta tus nombres apellidos DNI y tu servicio, si puedes agregar una captura con el mensaje de error que te está pasando, luego de ello un asesor de claro Video te llama y lo arregla.

Espero se solucione, esto es para todos los problemas que se presentan en Claro Video.

Saludos.

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Buenas tardes, a mí me ocurre lo mismo el día de hoy quise ver Jhon wick 2 con mi padre y nada. Cuento con plan post pago 79. Mi número es xxxxx y recargue 7 soles a mi celular para poder ver la película, pero nada. Me aparece el mismo mensaje de error que menciona el otro usuario arriba.

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¿Entonces como haríamos?

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