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Simin2
Principiante
02-05-2020
Resuelto

¿Por qué Claro Video consume mis megas?

Hola.


He leído varias publicaciones aquí con respecto al mismo tema y la solución que muchos es que es gratis si se tiene 4.5G y 4G, eso es obvio en todo Lima. Yo estoy en mi domicilio y la app consume mis megas cuando mi contrato dice que es ilimitado.


¿Esto es una falla real de Claro? Necesitamos respuestas.

 

 

claro video
consumo de megas
gratis

1 Respuesta

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  • Avatar de ivan1985
    ivan1985
    Leyenda
    02-05-2020

    Hola @Simin2,

     

    Te comento que yo tengo la aplicación actualmente y no consume los megas de tu plan en red de 4G o 4.5G. Lo que si consume seria descargar contenido, es importante también que tengas todas las aplicaciones cerradas porque las aplicaciones en segundo plano si consumen los megas, al igual que las actualizaciones de las app predeterminadas del equipo.

     

    Si estás en tu domicilio y ves que Claro Video consume tus megas, a lo mejor podría ser que por ratos vayas perdiendo la señal 4G o 4.5G, es por eso que verás la diferencia de consumo en tus datos.

     

    No olvides que tienes a disposición el inbox del Facebook de Claro Perú.

     

    Espero que te ayude la información. 

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Hola.

\n


He leído varias publicaciones aquí con respecto al mismo tema y la solución que muchos es que es gratis si se tiene 4.5G y 4G, eso es obvio en todo Lima. Yo estoy en mi domicilio y la app consume mis megas cuando mi contrato dice que es ilimitado.

\n


¿Esto es una falla real de Claro? Necesitamos respuestas.

\n

 

\n

\n

 

","body@stringLength":"387","rawBody":"

Hola.

\n


He leído varias publicaciones aquí con respecto al mismo tema y la solución que muchos es que es gratis si se tiene 4.5G y 4G, eso es obvio en todo Lima. Yo estoy en mi domicilio y la app consume mis megas cuando mi contrato dice que es ilimitado.

\n


¿Esto es una falla real de Claro? Necesitamos respuestas.

\n

 

\n

\n

 

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¿Por qué Claro Video consume mis megas?","moderationData":{"__ref":"ModerationData:moderation_data:41467"},"body":"

Hola @Simin2,

\n

 

\n

Te comento que yo tengo la aplicación actualmente y no consume los megas de tu plan en red de 4G o 4.5G. Lo que si consume seria descargar contenido, es importante también que tengas todas las aplicaciones cerradas porque las aplicaciones en segundo plano si consumen los megas, al igual que las actualizaciones de las app predeterminadas del equipo.

\n

 

\n

Si estás en tu domicilio y ves que Claro Video consume tus megas, a lo mejor podría ser que por ratos vayas perdiendo la señal 4G o 4.5G, es por eso que verás la diferencia de consumo en tus datos.

\n

 

\n

No olvides que tienes a disposición el inbox del Facebook de Claro Perú.

\n

 

\n

Espero que te ayude la información. 

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