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Avatar de alejandrap39
alejandrap39
Principiante
22-04-2020
Resuelto

¿Cómo cancelar canal fox premium de Claro Video?

Hola hace 1 mes aproximadamente pagué para tener el canal Fox en Claro Video y ahora quiero cancelarlo, ¿cómo lo hago? Porque no encuentro ninguna opción qué me permita hacerlo.

.

cancelación
claro video
fox
  • Avatar de rcml1980
    rcml1980
    17-12-2021

    Hola,

     

    Por experiencia personal te recomendaría verificar el código o serie electrónica de tu equipo celular, quizás se encuentre reportado o no fue asociado correctamente a tu línea.

     

    https://www.osiptel.gob.pe/sistemas/sigem.html

     

    Ahora, si todo está correcto, quizás se trate de un error del sistema, por lo que te sugeriría que puedas insistir con un asesor a través del ClaroBot para que puedan ayudarte junto con el Área de Atención Tecnológica, no te preocupes que podrán ayudarte.

2 Respuestas

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  • Avatar de IvanDiegoCR
    IvanDiegoCR
    Leyenda
    22-04-2020

    Hola, Alejandra.


    Es súper fácil, solo tienes que hacer clic en tu foto de perfil dentro de Claro Video, y luego dar clic en "Suscripción", te van a figurar las suscripciones que tienes en este momento y podrás ver la de Fox, solo debes hacer clic en "Cancelar Suscripción".

     

    Te dejo una imagen referencial, es lo mismo que cancelar claro video, los mismos pasos.

     

    CLARO VIDEO.jpg

     

    Luego ubica la opción "cancelar suscripción" como muestra la siguiente captura:

     

    CLARO VIDEO2.jpg


    Y listo, de esta forma ya no estarás suscrito a Fox, si quieres regresar a la suscripción, solo haces lo mismo.


    Un gusto darte la solución, nos vemos. ;)

    • Avatar de alejandrap39
      alejandrap39
      Principiante
      22-04-2020

      Muchas gracias, aunque tuve que hacerlo por pc porque por celular no me daba la opción de suscripción. Lo hice por la web y ahi si funcionó. Muchas gracias por la orientación.

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cancelar canal fox premium de Claro Video?","id":"message:40258","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:87847"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-video"},"conversation":{"__ref":"Conversation:conversation:40258"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:40258"},"body":"

Hola hace 1 mes aproximadamente pagué para tener el canal Fox en Claro Video y ahora quiero cancelarlo, ¿cómo lo hago? Porque no encuentro ninguna opción qué me permita hacerlo.

\n

.

","body@stringLength":"193","rawBody":"

Hola hace 1 mes aproximadamente pagué para tener el canal Fox en Claro Video y ahora quiero cancelarlo, ¿cómo lo hago? Porque no encuentro ninguna opción qué me permita hacerlo.

\n

.

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Porque no encuentro ninguna opción qué me permita hacerlo. \n 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¿Cómo cancelar canal fox premium de Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:40279"},"body":"

Hola, Alejandra.

\n


Es súper fácil, solo tienes que hacer clic en tu foto de perfil dentro de Claro Video, y luego dar clic en \"Suscripción\", te van a figurar las suscripciones que tienes en este momento y podrás ver la de Fox, solo debes hacer clic en \"Cancelar Suscripción\".

\n

 

\n

Te dejo una imagen referencial, es lo mismo que cancelar claro video, los mismos pasos.

\n

 

\n

\"CLARO

\n

 

\n

Luego ubica la opción \"cancelar suscripción\" como muestra la siguiente captura:

\n

 

\n

\"CLARO

\n


Y listo, de esta forma ya no estarás suscrito a Fox, si quieres regresar a la suscripción, solo haces lo mismo.

\n


Un gusto darte la solución, nos vemos. ;)

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Muchas gracias, aunque tuve que hacerlo por pc porque por celular no me daba la opción de suscripción. Lo hice por la web y ahi si funcionó. Muchas gracias por la orientación.

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