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Avatar de Marie_1
Marie_1
Principiante
27-07-2021
Resuelto

¿Alguien más tiene problemas para entrar a Claro video?

Hace 4 meses no puedo ingresar a Claro video, me sale contraseña incorrecta y cuando quiero cambiarla nunca me llega el correo de cambio de contraseña. Ya puse 2 reclamos pero no me dan solución. 

cambio de contraseña
claro video

6 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    27-07-2021

    Hola Marie_1 

     

    Es extraño que no te pudieron ayudar, quizás el asesor que te atendió no pudo orientarte o generar bien tu solicitud por problemas con el acceso a Claro Video.

     

    Lo primero que te compartiría es que puedes realizar 2 formas para recuperar tu cuenta de Claro Video:

     

    Lo primero que debes realizar es recuperar tu cuenta ingresando a través del siguiente enlace https://www.clarovideo.com/peru/reminder ,  y completa el correo con el cual te has registrado. Seguidamente deberás abrir el link del correo recibido y colocar una contraseña que contenga al menos 1 Mayúscula, 1 minúscula, 1 número y finalmente un carácter especial para que sea seguro. Listo ya podrás volver a tener el acceso. Recuerda que debes tener activo Claro Video Gratuito para disfrutar de la sección catalogo o contar con servicio hogar o móvil si no lo tienes lo puedes volver a disfrutar cuando renueves de equipo móvil.

     

    Debes escribir por el ClaroBot o llamando al canal exclusivo de Claro Video y Claro Música marcando el 080000353 e indicar al asesor si en tu cuenta Claro Video se encuentra registrado el correo que has indicado cuando creaste tu cuenta de manera correcta.

     

    En lo personal a mí me paso que mi correo no estaba inscrito en el sistema de la plataforma de Claro Video, es por eso que me salía error en disfrutar de la sección catálogo de manera gratuita, es decir sin acceso. Luego de esto se solucionó hasta ahora. (También pude solucionarlo volviéndome a registrar, pues ha habido problemas y tuve que volver a registrarme).

    • Avatar de Marie_1
      Marie_1
      Principiante
      27-07-2021

      Voy a seguir intentando, lo peor es que yo soy full claro y no puedo entrar a claro video, antes di lo hacía con normalidad  podía ver los canales en vivo y ahora nada. Gracias 

  • Avatar de ForesAmb_12_03
    ForesAmb_12_03
    Maestro
    27-07-2021

    Puedes crearte otro correo e ingresar con tu nueva cuenta a mí me funciono.

    • Avatar de Marie_1
      Marie_1
      Principiante
      27-07-2021

      Ya lo intenté, crear con otro correo, pongo mi DNI y no lo reconoce, porque ya tengo una cuenta con ese DNI.

      • Avatar de Hannah-123
        Hannah-123
        Leyenda
        27-07-2021

        Holi amiga!

         

        Comunícate con un asesor a través del ClaroBot e indícales que no puedes ingresar, ellos deberán verificar cuál es el correo con el que te has registrado inicialmente en Claro y con ese correo debe hacer el registro en Claro Video, en caso no sea el mismo, ellos podrán eliminar tu cuenta de Claro Video e ingresar tu nuevo correo electrónico.

         

        Haciendo eso verás que se solucionará tu problema.

         

        Ahora, si pusiste un reclamo, recuerda que la respuesta te llegará a tu correo electrónico en un plazo máximo de 15 días.

         

        ¡Suerte! :heart:

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Hace 4 meses no puedo ingresar a Claro video, me sale contraseña incorrecta y cuando quiero cambiarla nunca me llega el correo de cambio de contraseña. Ya puse 2 reclamos pero no me dan solución. 

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Hace 4 meses no puedo ingresar a Claro video, me sale contraseña incorrecta y cuando quiero cambiarla nunca me llega el correo de cambio de contraseña. Ya puse 2 reclamos pero no me dan solución. 

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¿Alguien más tiene problemas para entrar a Claro video?","moderationData":{"__ref":"ModerationData:moderation_data:68950"},"body":"

Hola Marie_1 

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Es extraño que no te pudieron ayudar, quizás el asesor que te atendió no pudo orientarte o generar bien tu solicitud por problemas con el acceso a Claro Video.

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Lo primero que te compartiría es que puedes realizar 2 formas para recuperar tu cuenta de Claro Video:

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Lo primero que debes realizar es recuperar tu cuenta ingresando a través del siguiente enlace https://www.clarovideo.com/peru/reminder ,  y completa el correo con el cual te has registrado. Seguidamente deberás abrir el link del correo recibido y colocar una contraseña que contenga al menos 1 Mayúscula, 1 minúscula, 1 número y finalmente un carácter especial para que sea seguro. Listo ya podrás volver a tener el acceso. Recuerda que debes tener activo Claro Video Gratuito para disfrutar de la sección catalogo o contar con servicio hogar o móvil si no lo tienes lo puedes volver a disfrutar cuando renueves de equipo móvil.

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Debes escribir por el ClaroBot o llamando al canal exclusivo de Claro Video y Claro Música marcando el 080000353 e indicar al asesor si en tu cuenta Claro Video se encuentra registrado el correo que has indicado cuando creaste tu cuenta de manera correcta.

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En lo personal a mí me paso que mi correo no estaba inscrito en el sistema de la plataforma de Claro Video, es por eso que me salía error en disfrutar de la sección catálogo de manera gratuita, es decir sin acceso. Luego de esto se solucionó hasta ahora. (También pude solucionarlo volviéndome a registrar, pues ha habido problemas y tuve que volver a registrarme).

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Voy a seguir intentando, lo peor es que yo soy full claro y no puedo entrar a claro video, antes di lo hacía con normalidad  podía ver los canales en vivo y ahora nada. Gracias 

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Puedes crearte otro correo e ingresar con tu nueva cuenta a mí me funciono.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"77","kudosSumWeight":2,"postTime":"2021-07-27T07:32:43.139-05:00","lastPublishTime":"2022-06-10T16:07:59.713-05:00","metrics":{"__typename":"MessageMetrics","views":2748},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:68935/message:68940","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:68941"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:68941":{"__typename":"ModerationData","id":"moderation_data:68941","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:76365":{"__typename":"User","id":"user:76365","uid":76365,"login":"Hannah-123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-29T12:38:41.998-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NjM2NS01NzcyaUFCOTg1OTM3NTI2QkRFMjQ"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:76365"},"ForumReplyMessage:message:68941":{"__typename":"ForumReplyMessage","uid":68941,"id":"message:68941","revisionNum":2,"author":{"__ref":"User:user:136320"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumReplyMessage:message:68940"},"conversation":{"__ref":"Conversation:conversation:68935"},"subject":"Re: ¿Alguien más tiene problemas para entrar a Claro video?","moderationData":{"__ref":"ModerationData:moderation_data:68941"},"body":"

Ya lo intenté, crear con otro correo, pongo mi DNI y no lo reconoce, porque ya tengo una cuenta con ese DNI.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":0,"postTime":"2021-07-27T07:39:23.521-05:00","lastPublishTime":"2022-06-10T16:07:39.788-05:00","metrics":{"__typename":"MessageMetrics","views":2745},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:68935/message:68941","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:68949"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:68949":{"__typename":"ModerationData","id":"moderation_data:68949","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:68949":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:76365"},"id":"message:68949","revisionNum":3,"uid":68949,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumReplyMessage:message:68941"},"conversation":{"__ref":"Conversation:conversation:68935"},"subject":"Re: ¿Alguien más tiene problemas para entrar a Claro video?","moderationData":{"__ref":"ModerationData:moderation_data:68949"},"body":"

Holi amiga!

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Comunícate con un asesor a través del ClaroBot e indícales que no puedes ingresar, ellos deberán verificar cuál es el correo con el que te has registrado inicialmente en Claro y con ese correo debe hacer el registro en Claro Video, en caso no sea el mismo, ellos podrán eliminar tu cuenta de Claro Video e ingresar tu nuevo correo electrónico.

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Haciendo eso verás que se solucionará tu problema.

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Ahora, si pusiste un reclamo, recuerda que la respuesta te llegará a tu correo electrónico en un plazo máximo de 15 días.

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¡Suerte! :heart:

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