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Avatar de Pimo31
Pimo31
Principiante
26-08-2022
Resuelto

No puedo acceder a Claro ilimitado siendo Full Claro

He desinstalado y vuelto a instalar la App de Claro música; pero no tengo acceso a Claro ilimitado, siendo Full Claro  (Plan 125 Play - internet + Tv / móvil) ¿podrían ayudarme con ello?

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1 Respuesta

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  • Avatar de Searord
    Searord
    Principiante
    24-02-2017

    Al regístrame y colocar mi clave en Claro Video, sale un aviso de "NO HAY SERVICIOS DISPONIBLES"

    • Avatar de JosephToño23
      JosephToño23
      Leyenda
      24-02-2017

      Hola Searord

       

      Los comentarios supra describen algunos descartes que pueden servirte.

      Si eres servicio fijo no olvides que antes de registrarte en Claro Video debes tener una cuenta en Mi Claro, esto es indispensable y fácil de hacer. :manhappy:

      Por cierto, el correo de usuario que ingreses en Mi Claro debe ser el mismo que está registrado en tu servicio fijo, puedes confirmar esta información escribiendo a los siguientes medios:

       

      • atencionalcliente@claro.com.pe
      • Facebook oficial de Claro. 
      • Cuenta oficial de Claro enTwitter.

       

       

       

      Si presentas alguna dificultad, puedes comentarlo a la comunidad.

       

      ¡Saludos!

       

      JP

  • Avatar de Gabo30282
    Gabo30282
    Leyenda
    01-02-2017

    Hola, Jorlulaal.

     

    El servicio de Black List sirve para restringir el servicio de valor agregado, es decir suscripciones (juegos chistes u horóscopo), ya que por lo general estás suscripciones generan adicionales en los servicios móviles.

     

    Debes de tener en cuenta que Claro Vídeo se encuentra dentro de la categoría de servicios de valor agregados (VAS) por tal motivo el Black List lo restringe y no permite el registro.

     

    Si deseas acceder a Claro Vídeo deberás de solicitar la desafiliación del servicio de Black List. Para que no te cobren adicionales por suscripciones, te sugiero hacer un seguimiento quincenal de tu línea y comunicarte al 123 para que puedan eliminar alguna suscripción o al 0 800 00 123 marcando desde cualquier fijo o móvil, para que de esa manera puedas gozar del beneficio de Claro Vídeo.

     

    Espero haber sido de ayuda :) 

    • Avatar de Maryu1823
      Maryu1823
      Principiante
      01-06-2023
      Gabo30282  ha escrito:

      Hola, Jorlulaal.

       

      El servicio de Black List sirve para restringir el servicio de valor agregado, es decir suscripciones (juegos chistes u horóscopo), ya que por lo general estás suscripciones generan adicionales en los servicios móviles.

       

      Debes de tener en cuenta que Claro Vídeo se encuentra dentro de la categoría de servicios de valor agregados (VAS) por tal motivo el Black List lo restringe y no permite el registro.

       

      Si deseas acceder a Claro Vídeo deberás de solicitar la desafiliación del servicio de Black List. Para que no te cobren adicionales por suscripciones, te sugiero hacer un seguimiento quincenal de tu línea y comunicarte al 123 para que puedan eliminar alguna suscripción o al 0 800 00 123 marcando desde cualquier fijo o móvil, para que de esa manera puedas gozar del beneficio de Claro Vídeo.

       

      Espero haber sido de ayuda :) 

      Ok gracias 

    • Avatar de Milis1
      Milis1
      Principiante
      03-02-2021

      Hola ah que se debe que no puedo registrarme en claro video

  • Avatar de Gustavo214
    Gustavo214
    Principiante
    05-12-2016

    Al adquirir un paquete 2 Play me dijeron que podía tener 24 meses de Claro Video para ello me pidieron un correo pero necesito la clave y cada vez que llamo a claro me dicen que me van a derivar con el área indicada y me cuelga la llamada -.-

    • Avatar de Klezita
      Klezita
      Leyenda
      05-12-2016

      Hola Gustavo,

       

      Estos son los pasos para la activación al contratar 2 Play.

       

      • El cliente deberá ingresar desde su PC o laptop awww.clarovideo.com y seleccionar el botón “Regístrate aquí”.
      • Completa los datos del formulario, y clic en la opción “Acepto los términos y condiciones del servicio”, luego en el botón siguiente.
      • Elegir la opción "Servicios fijos de Claro" e ingresar sus datos de usuario de Mi Claro*: correo electrónico y contraseña.(*Si no tiene un usuario de “Mi Claro” crearlo en www.miclaro.com.pe ,Colocando tu DNI, CÓDIGO DE CLIENTE y E-MAIL)
      • Una vez completada la suscripción te llegará un correo electrónico de bienvenida.

       

      Intenta y coméntanos como te fue.

       

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He desinstalado y vuelto a instalar la App de Claro música; pero no tengo acceso a Claro ilimitado, siendo Full Claro  (Plan 125 Play - internet + Tv / móvil) ¿podrían ayudarme con ello?

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He desinstalado y vuelto a instalar la App de Claro música; pero no tengo acceso a Claro ilimitado, siendo Full Claro  (Plan 125 Play - internet + Tv / móvil) ¿podrían ayudarme con ello?

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No puedo acceder a Claro ilimitado siendo Full Claro","moderationData":{"__ref":"ModerationData:moderation_data:77012"},"body":"

Hola Pimo31 

\n

 

\n

Lamento el inconveniente que presentas en Claro Música, yo te recomiendo que te comuniques con un asesor a través del ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123 para que te brinden el soporte correspondiente con el inconveniente que presentas.

\n

 

\n

Al ser un cliente Full Claro debes tener todos estos beneficios:

\n

 

\n

\n

 

\n

Espero que te ayuden, saludos. 

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