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KALAPACHO
Principiante
13-06-2022
Resuelto

¿Cómo activar Claro Música Ilimitado si soy Full Claro?

Soy cliente Full Claro y me da opción a tener dentro de Claro Música, la opción de Música Ilimitado, pero al momento de ingresar mi número de celular y luego de poner el código que llega por SMS indica que algo salió mal y que lo vuelva a intentar, ya llevo con eso varios días y nada. Espero me puedan ayudar a dar solución a eso. De antemano muchas gracias.

  • Avatar de Claudi3103
    Claudi3103
    26-02-2018

    Hola Esguz,

     

    Amigo, por mandato de Osiptel, el canal correcto para bloquear tu línea y equipo es llamando al 123 si tienes un servicio móvil. También puedes acercarte a un Centro de Atención al Cliente, puedes agendar una cita aquí, adicionalmente también puedes agendar tu cita desde la App Mi Claro.

     

    Recuerda que el bloqueo de la línea y equipo se realiza de manera conjunta y puede solicitarlo el titular de la línea, previa validación de datos.

     

    ¡Mucha Suerte!

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¿Cómo activar Claro Música Ilimitado si soy Full Claro?","moderationData":{"__ref":"ModerationData:moderation_data:76212"},"body":"

Hola KALAPACHO, te comento respecto a tu pregunta.

\n

 

\n

Lo que te sugiero realizar es lo siguiente:

\n

 

\n

- Desinstala el app y vuelve a instalarlo

\n

- Nuevamente intenta ingresar a la opción \"ilimitado\" para activar Claro Música con el beneficio de Full Claro

\n

 

\n

Si el problema persiste lo que debes hacer es comunicarte con un asesor a través del ClaroBot.

\n

 

\n

Slds.

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No funciona este método. En ninguno de sus canales me han solucionado el tema pues no me apareció nunca la opción ILIMITADO.

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