Buenos días, tengo bastantes claro puntos pero solo puedo canjearlos en mi línea principal cuando quiero canjearlos en mis otras líneas, que están a mi nombre, me dice que no tengo suficientes puntos cuando si los tengo.
Hola Gerardo98
Los Claro Puntos no son transferibles porque todos tus servicios están vinculados a tu DNI, por lo tanto, no es posible transferirlos. Sin embargo, puedes canjearlos por paquetes de minutos, llamadas, SMS, descuentos en equipos, millas LATAM Pass, entre otros.
En cuanto a tus otros números que están a tu nombre, deberías poder gestionarlos. Te recomiendo llamar al 123 para hablar con un asesor y resolver el problema tecnológico que enfrentas.
Si mi respuesta te ha sido de ayuda, por favor márcala como Solución Aceptada y apóyame con un like. Saludos.
Hola buenas los claro puntos son personal no se puede pasar a otras personas
Buenos días, tengo bastantes claro puntos pero solo puedo canjearlos en mi línea principal cuando quiero canjearlos en mis otras líneas, que están a mi nombre, me dice que no tengo suficientes puntos cuando si los tengo.
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¿Puedo usar mis claro puntos en otro número a mi nombre?","moderationData":{"__ref":"ModerationData:moderation_data:83122"},"body":"Hola Gerardo98
\n\n
Los Claro Puntos no son transferibles porque todos tus servicios están vinculados a tu DNI, por lo tanto, no es posible transferirlos. Sin embargo, puedes canjearlos por paquetes de minutos, llamadas, SMS, descuentos en equipos, millas LATAM Pass, entre otros.
\n\n
En cuanto a tus otros números que están a tu nombre, deberías poder gestionarlos. Te recomiendo llamar al 123 para hablar con un asesor y resolver el problema tecnológico que enfrentas.
\n\n
Si mi respuesta te ha sido de ayuda, por favor márcala como Solución Aceptada y apóyame con un like. Saludos.
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