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Koty18
Principiante
29-12-2019
Resuelto

¿Por qué los Claro Puntos tienen fecha de vencimiento?

¿Tienen vigencia de 24 meses? 

claro club
claro puntos
vencimiento
  • Avatar de Claudi3103
    Claudi3103
    26-02-2018

    Hola Esguz,

     

    Amigo, por mandato de Osiptel, el canal correcto para bloquear tu línea y equipo es llamando al 123 si tienes un servicio móvil. También puedes acercarte a un Centro de Atención al Cliente, puedes agendar una cita aquí, adicionalmente también puedes agendar tu cita desde la App Mi Claro.

     

    Recuerda que el bloqueo de la línea y equipo se realiza de manera conjunta y puede solicitarlo el titular de la línea, previa validación de datos.

     

    ¡Mucha Suerte!

4 Respuestas

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¿Por qué los Claro Puntos tienen fecha de vencimiento?","moderationData":{"__ref":"ModerationData:moderation_data:32599"},"body":"

Hola, los Claros Puntos tienen fecha de vencimiento :smileyhappy:

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Te recuerdo que los Claro Puntos tienen una vigencia de 18 meses. Si durante ese tiempo no lo consumes, perderás todo lo que acumulaste.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"138","kudosSumWeight":0,"postTime":"2019-12-29T11:44:33.883-05:00","lastPublishTime":"2020-03-17T11:18:15.247-05:00","metrics":{"__typename":"MessageMetrics","views":2352},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-club-puntos/message:32596/message:32601","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:32622"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:32622":{"__typename":"ModerationData","id":"moderation_data:32622","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:32622":{"__typename":"AcceptedSolutionMessage","uid":32622,"id":"message:32622","revisionNum":6,"author":{"__ref":"User:user:1329"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-club-puntos"},"parent":{"__ref":"ForumReplyMessage:message:32601"},"conversation":{"__ref":"Conversation:conversation:32596"},"subject":"Re: ¿Por qué los Claro Puntos tienen fecha de vencimiento?","moderationData":{"__ref":"ModerationData:moderation_data:32622"},"body":"

EllisDFV04Koty18 ¡Hola! Soy HAGUZ Súper Usuario de la Comunidad, ¿qué tal?

\n

 

\n

Los Claro Puntos no tienen vigencia de 24 meses, la vigencia de los Claro Puntos es de 18 meses como se puede constatar aquí: comunidad.claro.com.pe/t5/ClaroClub/Cuánto-tiempo-de-vigencia-tienen-mis-Claro-Puntos 

\n

¡Feliz Navidad! 

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Gracias HAGUZ, ya lo corregí para evitar que los usuarios se confundan. 

\n

 

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