Discusión del foro

SoporteJota

Aficionado

20-11-2024

Resuelto

¿Cuáles son los medios de atención para consultar sobre mis claro puntos?

¿Mediante qué medios puedo consultar sobre algún error o no depósito de mis claro puntos aparte de la web?

claro puntos

Gerard123
25-03-2020
Hola, @Michicarrero.

En Claro Perú se tiene una app para servicios fijos (residenciales) que se llama "Smart Home", puedes descargarla desde Play Store (para Android) o desde App Store (para IPhone) y desde esta app puedes reiniciar para restablecer tu servicio fijo e inclusive realizar diagnósticos de los dispositivos como los decos y/o routers.

Y lo mejor de todo es que uno mismo puede cambiar la contraseña desde la app Smart Home, te dejo los modelos compatibles:

Hoy en día, es la mejor opción para hacerlo, así te evitas de llamar o escribir a Claro, y nosotros mismo lo hacemos.

Saludos 😉

Zake01

Leyenda

20-11-2024

Hola buenas si has tenido problemas en la entrega de Claro Puntos y no los has recibido, mi recomendación es que te comuniques mediante el ClaroBot para que puedan revisar y a su vez reportarlo en caso de no haberse hecho la entrega correctamente. No te olvides que el plazo máximo de entrega son pasadas las 24 horas.

Saludos,

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¿Mediante qué medios puedo consultar sobre algún error o no depósito de mis claro puntos aparte de la web?

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¿Mediante qué medios puedo consultar sobre algún error o no depósito de mis claro puntos aparte de la web?

"},"Conversation:conversation:84829":{"__typename":"Conversation","id":"conversation:84829","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84829"},"lastPostingActivityTime":"2024-11-22T10:55:54.369-05:00","lastPostTime":"2024-11-20T11:54:24.115-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:84829":{"__typename":"ModerationData","id":"moderation_data:84829","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:84829_2":{"__typename":"Revision","id":"revision:84829_2","lastEditTime":"2024-11-22T10:55:54.369-05:00"},"AcceptedSolutionMessage:message:84833":{"__typename":"AcceptedSolutionMessage","id":"message:84833","conversation":{"__ref":"Conversation:conversation:84829"},"author":{"__ref":"User:user:168840"},"revisionNum":2,"uid":84833,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-club-puntos"},"parent":{"__ref":"ForumTopicMessage:message:84829"},"subject":"Re: ¿Cuáles son los medios de atención para consultar sobre mis claro puntos?","moderationData":{"__ref":"ModerationData:moderation_data:84833"},"body":"

Saludos,

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Saludos,

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