Discusión del foro

Avatar de Juanhu21
Juanhu21
Principiante
03-08-2024
Resuelto

Tengo aplicativo de televisión en línea y esta muy lento

Claro tv

2 Respuestas

Ordenar por
  • Avatar de Zake01
    Zake01
    Leyenda
    04-08-2024

    Hola buenas lo primero que te recomiendo, es realizar una medición de tu velocidad con la ayuda del siguiente link: https://fast.com/es/, a mí me ayudó bastante en lo personal, recuerda realizarlo a través de una conexión cableada Ethernet.

     

    Ahora, el problema que tienes se puede deber a muchos factores, aquí te menciono algunos:

     

    Mala cobertura o interferencias
    Alguien está descargando muchos datos en tu red
    Hay intrusos en tu red WiFi
    Tienes malware u otros problemas en tu PC/Laptop
    Problemas con tu router
    Problemas en tu proveedor de Internet
    La página web que estás viendo es lenta

    Por experiencia personal, te recomiendo utilizar el app Smart Home de Claro para poder realizar un diagnóstico a tu servicio y quizás con un reinicio desde el aplicativo se solucione.

     

    Ahora, en caso sigas presentando el mismo problema con la lentitud de tu servicio, te recomiendo contactarte con un asesor a través del ClaroBot, quizás se trate de una avería temporal, algún tema de saturación o mejoras en el servicio en tu localidad, de ser necesario solicita una visita técnica.

  • Avatar de Yoverclaro
    Yoverclaro
    Profesional
    04-08-2024

    Si tu aplicación de televisión en línea está funcionando lentamente, aquí hay algunos pasos que puedes seguir para intentar mejorar su rendimiento:

    1. Reinicia tu Dispositivo: A veces, simplemente reiniciar el dispositivo en el que estás utilizando la aplicación puede solucionar problemas de rendimiento.

    2. Verifica tu Conexión a Internet: Asegúrate de que tu conexión a internet sea lo suficientemente rápida para soportar la transmisión en línea. Intenta realizar un test de velocidad para comprobar si estás obteniendo el ancho de banda adecuado. Si es posible, utiliza una conexión por cable en lugar de Wi-Fi para una conexión más estable.

    3. Cierra Otras Aplicaciones: Si tienes muchas aplicaciones abiertas en segundo plano, podrían estar consumiendo recursos de tu dispositivo. Cierra todas las aplicaciones que no estés utilizando.

    4. Actualiza la Aplicación: Asegúrate de que estás utilizando la última versión de la aplicación. Las actualizaciones suelen incluir mejoras de rendimiento y correcciones de errores.

    5. Limpia la Caché de la Aplicación: Limpiar la caché de la aplicación puede ayudar a mejorar su rendimiento. Puedes hacerlo desde la configuración de tu dispositivo.

    6. Verifica la Configuración de Calidad del Video: Si la calidad del video está configurada en un nivel muy alto, puede causar que la transmisión sea lenta si tu conexión a internet no es lo suficientemente rápida. Intenta reducir la calidad del video para mejorar la velocidad.

    7. Reinicia tu Router: Reiniciar tu router puede resolver problemas de conexión que podrían estar afectando la velocidad de la transmisión.

    8. Desinstala y Vuelve a Instalar la Aplicación: Si todo lo demás falla, intenta desinstalar la aplicación y volver a instalarla. Esto puede resolver problemas con archivos corruptos o configuraciones erróneas.

    Si después de seguir estos pasos el problema persiste, podría ser un problema con el servidor del servicio de televisión en línea, en cuyo caso deberías contactar al soporte técnico del proveedor de la aplicación.

"}},"componentScriptGroups({\"componentId\":\"custom.widget.Footer_custom\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:83652\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCw4MzY1OSw4MzY1OQ","node":{"__ref":"AcceptedSolutionMessage:message:83659"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/users/UserAvatar-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/ranks/UserRankLabel-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:es_ES-components/tags/TagView/TagViewChip-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:es_ES-components/messages/AcceptedSolutionButton-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/messages/MessageListMenu\"]})":[{"__ref":"CachedAsset:text:es_ES-components/messages/MessageListMenu-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:es_ES-components/messages/MessageView/MessageViewInline-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/common/Pager/PagerLoadMore-1734021423000"}],"message({\"id\":\"message:83659\"})":{"__ref":"AcceptedSolutionMessage:message:83659"},"message({\"id\":\"message:83664\"})":{"__ref":"ForumReplyMessage:message:83664"},"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000"}]},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"NoUser","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"false","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"dd-MM-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"es-ES","localValue":null,"possibleValues":["en-US","es-ES"]},"repliesSortOrder":{"__typename":"InheritableStringSettingWithPossibleValues","key":"config.user_replies_sort_order","value":"DEFAULT","localValue":"DEFAULT","possibleValues":["DEFAULT","LIKES","PUBLISH_TIME","REVERSE_PUBLISH_TIME"]}},"deleted":false},"CachedAsset:pages-1745399025832":{"__typename":"CachedAsset","id":"pages-1745399025832","value":[{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745399025832,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:es_ES-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:es_ES-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"No se puede encontrar la comunidad","noUser":"No se puede encontrar el usuario actual","noNode":"No se puede encontrar el nodo con id {nodeId}","noMessage":"No se puede encontrar el mensaje con id {messageId}","userBanned":"Lo sentimos, pero has sido prohibido de usar este sitio.","userBannedReason":"Has sido prohibido por la siguiente razón: {reason}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Cargando..."},"localOverride":false},"Rank:rank:33":{"__typename":"Rank","id":"rank:33","position":7,"name":"Principiante","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:173613":{"__typename":"User","id":"user:173613","uid":173613,"login":"Juanhu21","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":3,"biography":null,"topicsCount":3,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-25T21:58:37.064-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"Category:category:preguntas":{"__typename":"Category","id":"category:preguntas","entityType":"CATEGORY","displayId":"preguntas","nodeType":"category","depth":1,"title":"Preguntas","shortTitle":"Preguntas","parent":{"__ref":"Category:category:top"}},"Category:category:top":{"__typename":"Category","id":"category:top","entityType":"CATEGORY","displayId":"top","nodeType":"category","depth":0,"title":"Top","shortTitle":"Top"},"Forum:board:caracteristicas-servicios":{"__typename":"Forum","id":"board:caracteristicas-servicios","entityType":"FORUM","displayId":"caracteristicas-servicios","nodeType":"board","depth":2,"conversationStyle":"FORUM","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_ONLY","description":"","title":"Hogar","shortTitle":"Características Fija","parent":{"__ref":"Category:category:preguntas"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:xnuvx57277"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:preguntas"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/","avatar":null},"ForumTopicMessage:message:83652":{"__typename":"ForumTopicMessage","uid":83652,"subject":"Tengo aplicativo de televisión en línea y esta muy lento","id":"message:83652","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:173613"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:83652"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:83652"},"body":"","body@stringLength":"0","rawBody":"","kudosSumWeight":0,"postTime":"2024-08-03T17:09:42.003-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Claro tv","text":"Claro tv","time":"2019-12-23T13:30:58.516-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83652_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":316},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:83659"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:83664"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:83652":{"__typename":"Conversation","id":"conversation:83652","solved":true,"topic":{"__ref":"ForumTopicMessage:message:83652"},"lastPostingActivityTime":"2024-08-12T12:43:02.470-05:00","lastPostTime":"2024-08-04T08:51:20.407-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:83652":{"__typename":"ModerationData","id":"moderation_data:83652","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:83652_2":{"__typename":"Revision","id":"revision:83652_2","lastEditTime":"2024-08-12T12:43:02.470-05:00"},"CachedAsset:theme:customTheme1-1745399025379":{"__typename":"CachedAsset","id":"theme:customTheme1-1745399025379","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"favicon-32x32-1738769732368.png","imageLastModified":"1738769735168","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"img-logo-comunidad-claro-1710886663704.png","imageLastModified":"1710886665348","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1300px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"3px","borderRadius":"3px","borderRadiusLg":"5px","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"700","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"#379FB8","primaryBgHoverColor":"hsl(191.60000000000002, 54%, 45%)","primaryBgActiveColor":"hsl(191.60000000000002, 54%, 43.1%)","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","destructiveTextColor":"var(--lia-bs-primary)","destructiveTextHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"LIGHT","sideContent":"LIGHT","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"#379FB8","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"700","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","defaultMessageFontFamily":"var(--lia-bs-font-family-base)","forumColor":"#E22006","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#31AD5B","blogColor":"#379FB8","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#F26522","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#222222","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#DA272D","secondary":"#333333","bodyText":"#222222","bodyBg":"#FFFFFF","info":"#379FB8","success":"#31AD5B","warning":"#FFD101","danger":"#E22006","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#379FB8","#31AD5B","#F26522","#E22006"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Montserrat","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"24px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"#DA272D","hoverColor":"hsl(358, 70.8%, 45.4%)","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Montserrat","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"18px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"16px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/Loading/LoadingDot-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/Loading/LoadingDot-1734021423000","value":{"title":"Cargando..."},"localOverride":false},"CachedAsset:quilt:claroperu.prod:pages/forums/ForumMessagePage:board:caracteristicas-servicios-1745399023456":{"__typename":"CachedAsset","id":"quilt:claroperu.prod:pages/forums/ForumMessagePage:board:caracteristicas-servicios-1745399023456","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":"#E8E8E8","addComponents":["community.widget.breadcrumbWidget"],"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"var(--lia-bs-gray-300)","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:es_ES-components/common/EmailVerification-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/common/EmailVerification-1734021423000","value":{"email.verification.title":"Requerida verificación de correo electrónico","email.verification.message.update.email":"Para participar en la comunidad, primero debe verificar su dirección de correo electrónico. El correo electrónico de verificación se ha enviado a {email}. Para cambiar su correo electrónico, visite Mis ajustes.","email.verification.message.resend.email":"Para participar en la comunidad, primero debe verificar su dirección de correo electrónico. El correo electrónico de verificación se ha enviado a {email}. Reenviar correo electrónico."},"localOverride":false},"CachedAsset:text:es_ES-pages/forums/ForumMessagePage-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-pages/forums/ForumMessagePage-1734021423000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"No se puede encontrar este mensaje","name":"Página de mensajes del foro","section.message-list.title":"Discusión del foro","archivedMessageTitle":"Este contenido ha sido archivado","section.message-list.description":""},"localOverride":false},"CachedAsset:quiltWrapper:claroperu.prod:Common:1745398959318":{"__typename":"CachedAsset","id":"quiltWrapper:claroperu.prod:Common:1745398959318","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":true,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"700","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"12px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-end","linkColor":"var(--lia-bs-gray-600)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-black)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"links":{"sideLinks":[],"mainLinks":[{"children":[],"linkType":"EXTERNAL","id":"external-link","url":"/category/como-funciona","target":"SELF"},{"children":[],"linkType":"EXTERNAL","id":"external-link-2","url":"/category/preguntas","target":"SELF"},{"children":[],"linkType":"EXTERNAL","id":"external-link-1","url":"/category/top/blog/articulos","target":"SELF"},{"children":[],"linkType":"EXTERNAL","id":"external-link-3","url":"/category/usuarios","target":"SELF"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","showSearchIcon":false,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"custom.widget.Footer_custom","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:es_ES-components/common/ActionFeedback-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/common/ActionFeedback-1734021423000","value":{"joinedGroupHub.title":"Bienvenido","joinedGroupHub.message":"Ahora eres miembro de este grupo y estás suscrito a actualizaciones.","groupHubInviteNotFound.title":"Invitación no encontrada","groupHubInviteNotFound.message":"Lo sentimos, no pudimos encontrar tu invitación al grupo. El propietario puede haber cancelado la invitación.","groupHubNotFound.title":"Grupo no encontrado","groupHubNotFound.message":"El grouphub al que intentaste unirte no existe. Puede haber sido eliminado.","existingGroupHubMember.title":"Ya te has unido","existingGroupHubMember.message":"Ya eres miembro de este grupo.","accountLocked.title":"Cuenta bloqueada","accountLocked.message":"Tu cuenta ha sido bloqueada debido a múltiples intentos fallidos. Intenta de nuevo en {lockoutTime} minutos.","editedGroupHub.title":"Cambios guardados","editedGroupHub.message":"Se han actualizado los datos del grupo.","leftGroupHub.title":"Adiós","leftGroupHub.message":"Ya no eres miembro de este grupo y no recibirás actualizaciones.","deletedGroupHub.title":"Eliminado","deletedGroupHub.message":"El grupo ha sido eliminado.","groupHubCreated.title":"Grupo creado","groupHubCreated.message":"{groupHubName} está listo para usarse","accountClosed.title":"Cuenta cerrada","accountClosed.message":"La cuenta ha sido cerrada y serás redirigido a la página principal","resetTokenExpired.title":"El enlace de restablecimiento de contraseña ha caducado","resetTokenExpired.message":"Intenta restablecer tu contraseña de nuevo","invalidUrl.title":"URL no válida","invalidUrl.message":"La URL que estás usando no es reconocida. Verifica tu URL e intenta de nuevo.","accountClosedForUser.title":"Cuenta cerrada","accountClosedForUser.message":"La cuenta de {userName} está cerrada","inviteTokenInvalid.title":"Invitación no válida","inviteTokenInvalid.message":"Tu invitación a la comunidad ha sido cancelada o ha caducado.","inviteTokenError.title":"Error de verificación de invitación","inviteTokenError.message":"La URL que estás utilizando no es reconocida. Verifica tu URL e intenta de nuevo.","pageNotFound.title":"Acceso denegado","pageNotFound.message":"No tienes acceso a esta área de la comunidad o no existe.","eventAttending.title":"Respondido como \"Asistiré\"","eventAttending.message":"Se te notificará cuando haya actividad nueva y se te recordará a medida que se acerque el evento.","eventInterested.title":"Respondido como \"Me interesa\"","eventInterested.message":"Se te notificará cuando haya actividad nueva y se te recordará a medida que se acerque el evento.","eventNotFound.title":"Evento no encontrado","eventNotFound.message":"El evento al que intentaste responder no existe.","redirectToRelatedPage.title":"Mostrando Contenido Relacionado","redirectToRelatedPageForBaseUsers.title":"Mostrando Contenido Relacionado","redirectToRelatedPageForBaseUsers.message":"El contenido al que intentas acceder está archivado","redirectToRelatedPage.message":"El contenido al que intentas acceder está archivado","relatedUrl.archivalLink.flyoutMessage":"El contenido al que intentas acceder está archivado Ver Contenido Archivado"},"localOverride":false},"QueryVariables:TopicReplyList:message:83652:2":{"__typename":"QueryVariables","id":"TopicReplyList:message:83652:2","value":{"id":"message:83652","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:component:custom.widget.Footer_custom-es-es-1745399080219":{"__typename":"CachedAsset","id":"component:custom.widget.Footer_custom-es-es-1745399080219","value":{"component":{"id":"custom.widget.Footer_custom","template":{"id":"Footer_custom","markupLanguage":"HANDLEBARS","style":"* {\n padding: 0;\n margin: 0;\n}\n\nul {\n list-style: none;\n}\n\n.container {\n max-width: 80rem;\n margin: 0 auto;\n padding: 0 1.5rem;\n}\n\n.footer-wrapper {\n padding: 2rem 0;\n background: #000;\n color: #fff;\n .footer-row {\n display: flex;\n flex-wrap: wrap;\n gap: 1rem;\n @media (min-width: 64rem) {\n justify-content: space-between;\n }\n .footer-title {\n display: block;\n color: #fff;\n font-size: 0.875rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n }\n .footer-left,\n .footer-right {\n width: calc(50% - 1rem);\n @media (min-width: 64rem) {\n width: auto;\n }\n }\n .footer-col {\n @media (min-width: 64rem) {\n display: flex;\n justify-content: space-between;\n gap: 6rem;\n }\n .footer-list {\n margin-bottom: 0;\n .footer-item a {\n display: block;\n color: #379fb8;\n font-size: 0.625rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n @media (min-width: 64rem) {\n font-size: 0.875rem;\n }\n }\n }\n }\n }\n}\n\n.copyright-wrapper {\n background: #da272d;\n color: #fff;\n padding: 1.125rem 0;\n .logo-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n gap: 0.25rem 10%;\n .logo-lithium {\n width: 100%;\n svg {\n width: 6rem;\n fill: #fff;\n }\n text-align: center;\n }\n .logo img {\n max-height: 1rem;\n }\n }\n .copyright {\n font-size: 0.625rem;\n font-weight: 700;\n color: #fff;\n text-align: center;\n }\n @media (min-width: 64rem) {\n padding: 0.75rem 0;\n .copyright-row {\n display: flex;\n flex-direction: row-reverse;\n justify-content: space-between;\n align-items: center;\n .logo-list {\n display: block;\n margin-bottom: 0;\n .logo {\n display: inline-block;\n width: auto;\n margin-left: 1.5rem;\n img {\n max-height: 1.25rem;\n }\n }\n .logo-lithium svg {\n margin-right: 6rem;\n }\n }\n .copyright {\n font-size: 0.875rem;\n margin-bottom: 0;\n }\n }\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Footer custom","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer_custom","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Footer custom","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":"* {\n padding: 0;\n margin: 0;\n}\n\nul {\n list-style: none;\n}\n\n.custom_widget_Footer_custom_container_518rt_10 {\n max-width: 80rem;\n margin: 0 auto;\n padding: 0 1.5rem;\n}\n\n.custom_widget_Footer_custom_footer-wrapper_518rt_16 {\n padding: 2rem 0;\n background: #000;\n color: #fff;\n .custom_widget_Footer_custom_footer-row_518rt_20 {\n display: flex;\n flex-wrap: wrap;\n gap: 1rem;\n @media (min-width: 64rem) {\n justify-content: space-between;\n }\n .custom_widget_Footer_custom_footer-title_518rt_27 {\n display: block;\n color: #fff;\n font-size: 0.875rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n }\n .custom_widget_Footer_custom_footer-left_518rt_34,\n .custom_widget_Footer_custom_footer-right_518rt_35 {\n width: calc(50% - 1rem);\n @media (min-width: 64rem) {\n width: auto;\n }\n }\n .custom_widget_Footer_custom_footer-col_518rt_41 {\n @media (min-width: 64rem) {\n display: flex;\n justify-content: space-between;\n gap: 6rem;\n }\n .custom_widget_Footer_custom_footer-list_518rt_47 {\n margin-bottom: 0;\n .custom_widget_Footer_custom_footer-item_518rt_49 a {\n display: block;\n color: #379fb8;\n font-size: 0.625rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n @media (min-width: 64rem) {\n font-size: 0.875rem;\n }\n }\n }\n }\n }\n}\n\n.custom_widget_Footer_custom_copyright-wrapper_518rt_64 {\n background: #da272d;\n color: #fff;\n padding: 1.125rem 0;\n .custom_widget_Footer_custom_logo-list_518rt_68 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n gap: 0.25rem 10%;\n .custom_widget_Footer_custom_logo-lithium_518rt_73 {\n width: 100%;\n svg {\n width: 6rem;\n fill: #fff;\n }\n text-align: center;\n }\n .custom_widget_Footer_custom_logo_518rt_68 img {\n max-height: 1rem;\n }\n }\n .custom_widget_Footer_custom_copyright_518rt_64 {\n font-size: 0.625rem;\n font-weight: 700;\n color: #fff;\n text-align: center;\n }\n @media (min-width: 64rem) {\n padding: 0.75rem 0;\n .custom_widget_Footer_custom_copyright-row_518rt_93 {\n display: flex;\n flex-direction: row-reverse;\n justify-content: space-between;\n align-items: center;\n .custom_widget_Footer_custom_logo-list_518rt_68 {\n display: block;\n margin-bottom: 0;\n .custom_widget_Footer_custom_logo_518rt_68 {\n display: inline-block;\n width: auto;\n margin-left: 1.5rem;\n img {\n max-height: 1.25rem;\n }\n }\n .custom_widget_Footer_custom_logo-lithium_518rt_73 svg {\n margin-right: 6rem;\n }\n }\n .custom_widget_Footer_custom_copyright_518rt_64 {\n font-size: 0.875rem;\n margin-bottom: 0;\n }\n }\n }\n}\n","tokens":{"container":"custom_widget_Footer_custom_container_518rt_10","footer-wrapper":"custom_widget_Footer_custom_footer-wrapper_518rt_16","footer-row":"custom_widget_Footer_custom_footer-row_518rt_20","footer-title":"custom_widget_Footer_custom_footer-title_518rt_27","footer-left":"custom_widget_Footer_custom_footer-left_518rt_34","footer-right":"custom_widget_Footer_custom_footer-right_518rt_35","footer-col":"custom_widget_Footer_custom_footer-col_518rt_41","footer-list":"custom_widget_Footer_custom_footer-list_518rt_47","footer-item":"custom_widget_Footer_custom_footer-item_518rt_49","copyright-wrapper":"custom_widget_Footer_custom_copyright-wrapper_518rt_64","logo-list":"custom_widget_Footer_custom_logo-list_518rt_68","logo-lithium":"custom_widget_Footer_custom_logo-lithium_518rt_73","logo":"custom_widget_Footer_custom_logo_518rt_68","copyright":"custom_widget_Footer_custom_copyright_518rt_64","copyright-row":"custom_widget_Footer_custom_copyright-row_518rt_93"}},"form":null},"localOverride":false},"CachedAsset:text:es_ES-components/community/Navbar-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/Navbar-1734021423000","value":{"community":"Inicio de la comunidad","inbox":"Bandeja de entrada","manageContent":"Gestionar contenido","tos":"Términos del servicio","forgotPassword":"¿Olvidaste tu contraseña?","themeEditor":"Editor de temas","edit":"Editar barra de navegación","skipContent":"Ir al contenido","como-funciona":"¿CÓMO FUNCIONA?","articulos":"ARTÍCULOS","migrated-link-1":"Equipos","migrated-link-2":"Características y servicios","migrated-link-0":"PREGUNTAS","migrated-link-5":"MiClaro","usuarios":"USUARIOS","external-link-3":"USUARIOS","migrated-link-6":"Claro","migrated-link-3":"Cobertura","external-link-1":"ARTÍCULOS","migrated-link-4":"Roaming","external-link-2":"PREGUNTAS","external":"Google","claroperu-link":"Inicio","external-link":"¿CÓMO FUNCIONA?"},"localOverride":false},"CachedAsset:text:es_ES-components/community/NavbarHamburgerDropdown-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/NavbarHamburgerDropdown-1734021423000","value":{"hamburgerLabel":"Menú Lateral"},"localOverride":false},"CachedAsset:text:es_ES-components/community/BrandLogo-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/BrandLogo-1734021423000","value":{"logoAlt":"Khoros","themeLogoAlt":"Logotipo de marca"},"localOverride":false},"CachedAsset:text:es_ES-components/community/NavbarTextLinks-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/NavbarTextLinks-1734021423000","value":{"more":"Más"},"localOverride":false},"CachedAsset:text:es_ES-components/authentication/AuthenticationLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/authentication/AuthenticationLink-1734021423000","value":{"title.login":"Iniciar sesión","title.registration":"Registrarse","title.forgotPassword":"¿Olvidó su contraseña?","title.multiAuthLogin":"Iniciar sesión"},"localOverride":false},"CachedAsset:text:es_ES-components/community/Breadcrumb-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/Breadcrumb-1734021423000","value":{"navLabel":"Migas de pan","dropdown":"Navegación adicional de páginas principales"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBanner-1734021423000","value":{"messageMarkedAsSpam":"Esta publicación ha sido marcada como spam","messageMarkedAsSpam@board:TKB":"Este artículo ha sido marcado como spam","messageMarkedAsSpam@board:BLOG":"Esta publicación ha sido marcada como spam","messageMarkedAsSpam@board:FORUM":"Esta discusión ha sido marcada como spam","messageMarkedAsSpam@board:OCCASION":"Este evento ha sido marcado como spam","messageMarkedAsSpam@board:IDEA":"Esta idea ha sido marcada como spam","manageSpam":"Administrar spam","messageMarkedAsAbuse":"Esta publicación ha sido marcada como abuso","messageMarkedAsAbuse@board:TKB":"Este artículo ha sido marcado como abuso","messageMarkedAsAbuse@board:BLOG":"Esta publicación ha sido marcada como abuso","messageMarkedAsAbuse@board:FORUM":"Esta discusión ha sido marcada como abuso","messageMarkedAsAbuse@board:OCCASION":"Este evento ha sido marcado como abuso","messageMarkedAsAbuse@board:IDEA":"Esta idea ha sido marcada como abuso","preModCommentAuthorText":"Este comentario será publicado tan pronto como sea aprobado","preModCommentModeratorText":"Este comentario está esperando moderación","messageMarkedAsOther":"Esta publicación ha sido rechazada por otras razones","messageMarkedAsOther@board:TKB":"Este artículo ha sido rechazado por otras razones","messageMarkedAsOther@board:BLOG":"Esta publicación ha sido rechazada por otras razones","messageMarkedAsOther@board:FORUM":"Esta discusión ha sido rechazada por otras razones","messageMarkedAsOther@board:OCCASION":"Este evento ha sido rechazado por otras razones","messageMarkedAsOther@board:IDEA":"Esta idea ha sido rechazada por otras razones","messageArchived":"Esta publicación fue archivada el {date}","relatedUrl":"Ver contenido relacionado","relatedContentText":"Mostrando contenido relacionado","archivedContentLink":"Ver contenido archivado"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageView/MessageViewStandard-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageView/MessageViewStandard-1734021423000","value":{"anonymous":"Anónimo","author":"{messageAuthorLogin}","authorBy":"por {messageAuthorLogin}","board":"en {messageBoardTitle}","replyToUser":" a {parentAuthor}","showMoreReplies":"Mostrar más","replyText":"Responder","repliesText":"Respuestas","markedAsSolved":"Marcado como Solución","movedMessagePlaceholder.BLOG":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholder.TKB":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholder.FORUM":"{count, plural, =0 {Esta respuesta ha sido} other {Estas respuestas han sido} }movidas.","movedMessagePlaceholder.IDEA":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholderUrlText":"movido.","messageStatus":"Estado: ","statusChanged":"Cambio de estado: {previousStatus} a {currentStatus}","statusAdded":"Estado agregado: {status}","statusRemoved":"Estado eliminado: {status}","labelExpand":"expandir respuestas","labelCollapse":"colapsar respuestas","unhelpfulReason.reason1":"El contenido está desactualizado","unhelpfulReason.reason2":"El artículo falta información","unhelpfulReason.reason3":"El contenido es para un producto diferente","unhelpfulReason.reason4":"No coincide con lo que estaba buscando"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/ThreadedReplyList-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/ThreadedReplyList-1734021423000","value":{"title":"{count, plural, one{# Respuesta} other{# Respuestas}}","title@board:BLOG":"{count, plural, one{# Comentario} other{# Comentarios}}","title@board:TKB":"{count, plural, one{# Comentario} other{# Comentarios}}","title@board:IDEA":"{count, plural, one{# Comentario} other{# Comentarios}}","title@board:OCCASION":"{count, plural, one{# Comentario} other{# Comentarios}}","noRepliesTitle":"Sin respuestas","noRepliesTitle@board:BLOG":"Sin comentarios","noRepliesTitle@board:TKB":"Sin comentarios","noRepliesTitle@board:IDEA":"Sin comentarios","noRepliesTitle@board:OCCASION":"Sin comentarios","noRepliesDescription":"Sé el primero en responder","noRepliesDescription@board:BLOG":"Sé el primero en comentar","noRepliesDescription@board:TKB":"Sé el primero en comentar","noRepliesDescription@board:IDEA":"Sé el primero en comentar","noRepliesDescription@board:OCCASION":"Sé el primero en comentar","messageReadOnlyAlert:BLOG":"Los comentarios se han desactivado para esta publicación","messageReadOnlyAlert:TKB":"Los comentarios se han desactivado para este artículo","messageReadOnlyAlert:IDEA":"Los comentarios se han desactivado para esta idea","messageReadOnlyAlert:FORUM":"Las respuestas se han desactivado para esta discusión","messageReadOnlyAlert:OCCASION":"Los comentarios se han desactivado para este evento"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyCallToAction-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyCallToAction-1734021423000","value":{"leaveReply":"Deja una respuesta...","leaveReply@board:BLOG@message:root":"Deja un comentario...","leaveReply@board:TKB@message:root":"Deja un comentario...","leaveReply@board:IDEA@message:root":"Deja un comentario...","leaveReply@board:OCCASION@message:root":"Deja un comentario...","repliesTurnedOff.FORUM":"Las respuestas están desactivadas para este tema","repliesTurnedOff.BLOG":"Los comentarios están desactivados para este tema","repliesTurnedOff.TKB":"Los comentarios están desactivados para este tema","repliesTurnedOff.IDEA":"Los comentarios están desactivados para este tema","repliesTurnedOff.OCCASION":"Los comentarios están desactivados para este tema","infoText":"¡Deja de empujarme!"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/RelatedContentWidget-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/RelatedContentWidget-1734021423000","value":{"title":"Contenido relacionado","emptyDescription":"No hay contenido para mostrar"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageListForNodeByRecentActivityWidget-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageListForNodeByRecentActivityWidget-1734021423000","value":{"title@userScope:other":"Contenido Reciente","title@userScope:self":"Contribuciones","title@board:FORUM@userScope:other":"Discusiones Recientes","title@board:BLOG@userScope:other":"Blogs Recientes","emptyDescription":"No hay contenido para mostrar","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Ámbito","title@instance:1721333556319":"","title@instance:1721233251446":"Artículos","title@instance:1733952483607":"Preguntas recientes","title@instance:1721237731627":"","title@instance:1726179963868":"Publicaciones"},"localOverride":false},"Conversation:conversation:85878":{"__typename":"Conversation","id":"conversation:85878","topic":{"__typename":"ForumTopicMessage","uid":85878},"lastPostingActivityTime":"2025-04-21T20:05:04.214-05:00","solved":true},"ForumTopicMessage:message:85878":{"__typename":"ForumTopicMessage","subject":"Smart home","conversation":{"__ref":"Conversation:conversation:85878"},"id":"message:85878","revisionNum":1,"uid":85878,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":2827,"login":"Ana2016","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-04-21T18:53:49.736-05:00","lastPublishTime":"2025-04-21T18:53:49.736-05:00","readOnly":false},"Conversation:conversation:85873":{"__typename":"Conversation","id":"conversation:85873","topic":{"__typename":"ForumTopicMessage","uid":85873},"lastPostingActivityTime":"2025-04-21T00:29:21.563-05:00","solved":true},"ForumTopicMessage:message:85873":{"__typename":"ForumTopicMessage","subject":"Control del deco cambia los canales de los otros decos","conversation":{"__ref":"Conversation:conversation:85873"},"id":"message:85873","revisionNum":1,"uid":85873,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":122609,"login":"Sprayderman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-04-20T22:27:21.346-05:00","lastPublishTime":"2025-04-20T22:27:21.346-05:00","readOnly":false},"Conversation:conversation:85867":{"__typename":"Conversation","id":"conversation:85867","topic":{"__typename":"ForumTopicMessage","uid":85867},"lastPostingActivityTime":"2025-04-19T08:48:53.693-05:00","solved":true},"ForumTopicMessage:message:85867":{"__typename":"ForumTopicMessage","subject":"Limite de TV BOX","conversation":{"__ref":"Conversation:conversation:85867"},"id":"message:85867","revisionNum":1,"uid":85867,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":182130,"login":"eduarst","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-04-18T20:58:31.718-05:00","lastPublishTime":"2025-04-18T20:58:31.718-05:00","readOnly":false},"Conversation:conversation:85863":{"__typename":"Conversation","id":"conversation:85863","topic":{"__typename":"ForumTopicMessage","uid":85863},"lastPostingActivityTime":"2025-04-17T20:48:23.558-05:00","solved":true},"ForumTopicMessage:message:85863":{"__typename":"ForumTopicMessage","subject":"Cual es la máxima fibra que ofrece claro?","conversation":{"__ref":"Conversation:conversation:85863"},"id":"message:85863","revisionNum":1,"uid":85863,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":77914,"login":"DenWilliams","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-04-17T17:06:20.267-05:00","lastPublishTime":"2025-04-17T17:06:20.267-05:00","readOnly":false},"Conversation:conversation:85860":{"__typename":"Conversation","id":"conversation:85860","topic":{"__typename":"ForumTopicMessage","uid":85860},"lastPostingActivityTime":"2025-04-16T19:51:17.350-05:00","solved":true},"ForumTopicMessage:message:85860":{"__typename":"ForumTopicMessage","subject":"Que tal es la fibra de claro?","conversation":{"__ref":"Conversation:conversation:85860"},"id":"message:85860","revisionNum":1,"uid":85860,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":77914,"login":"DenWilliams","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-04-16T17:51:45.023-05:00","lastPublishTime":"2025-04-16T17:51:45.023-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:168840":{"__typename":"User","id":"user:168840","uid":168840,"login":"Zake01","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-21T07:10:29.328-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:168840"},"ModerationData:moderation_data:83659":{"__typename":"ModerationData","id":"moderation_data:83659","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:83659":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:168840"},"id":"message:83659","revisionNum":2,"uid":83659,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:83652"},"conversation":{"__ref":"Conversation:conversation:83652"},"subject":"Re: Tengo aplicativo de televisión en línea y esta muy lento","moderationData":{"__ref":"ModerationData:moderation_data:83659"},"body":"

Hola buenas lo primero que te recomiendo, es realizar una medición de tu velocidad con la ayuda del siguiente link: https://fast.com/es/, a mí me ayudó bastante en lo personal, recuerda realizarlo a través de una conexión cableada Ethernet.

\n

 

\n

Ahora, el problema que tienes se puede deber a muchos factores, aquí te menciono algunos:

\n

 

\n

Mala cobertura o interferencias
Alguien está descargando muchos datos en tu red
Hay intrusos en tu red WiFi
Tienes malware u otros problemas en tu PC/Laptop
Problemas con tu router
Problemas en tu proveedor de Internet
La página web que estás viendo es lenta

\n

Por experiencia personal, te recomiendo utilizar el app Smart Home de Claro para poder realizar un diagnóstico a tu servicio y quizás con un reinicio desde el aplicativo se solucione.

\n

 

\n

Ahora, en caso sigas presentando el mismo problema con la lentitud de tu servicio, te recomiendo contactarte con un asesor a través del ClaroBot, quizás se trate de una avería temporal, algún tema de saturación o mejoras en el servicio en tu localidad, de ser necesario solicita una visita técnica.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-03T20:00:23.853-05:00","lastPublishTime":"2024-08-12T16:01:23.278-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":293},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:83652/message:83659","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":5,"name":"Profesional","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:175098":{"__typename":"User","id":"user:175098","uid":175098,"login":"Yoverclaro","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-11T16:17:10.719-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:175098"},"ModerationData:moderation_data:83664":{"__typename":"ModerationData","id":"moderation_data:83664","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:83664":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:175098"},"id":"message:83664","revisionNum":1,"uid":83664,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:83652"},"conversation":{"__ref":"Conversation:conversation:83652"},"subject":"Re: Tengo aplicativo de televisión en línea y esta muy lento","moderationData":{"__ref":"ModerationData:moderation_data:83664"},"body":"

Si tu aplicación de televisión en línea está funcionando lentamente, aquí hay algunos pasos que puedes seguir para intentar mejorar su rendimiento:

  1. Reinicia tu Dispositivo: A veces, simplemente reiniciar el dispositivo en el que estás utilizando la aplicación puede solucionar problemas de rendimiento.

  2. Verifica tu Conexión a Internet: Asegúrate de que tu conexión a internet sea lo suficientemente rápida para soportar la transmisión en línea. Intenta realizar un test de velocidad para comprobar si estás obteniendo el ancho de banda adecuado. Si es posible, utiliza una conexión por cable en lugar de Wi-Fi para una conexión más estable.

  3. Cierra Otras Aplicaciones: Si tienes muchas aplicaciones abiertas en segundo plano, podrían estar consumiendo recursos de tu dispositivo. Cierra todas las aplicaciones que no estés utilizando.

  4. Actualiza la Aplicación: Asegúrate de que estás utilizando la última versión de la aplicación. Las actualizaciones suelen incluir mejoras de rendimiento y correcciones de errores.

  5. Limpia la Caché de la Aplicación: Limpiar la caché de la aplicación puede ayudar a mejorar su rendimiento. Puedes hacerlo desde la configuración de tu dispositivo.

  6. Verifica la Configuración de Calidad del Video: Si la calidad del video está configurada en un nivel muy alto, puede causar que la transmisión sea lenta si tu conexión a internet no es lo suficientemente rápida. Intenta reducir la calidad del video para mejorar la velocidad.

  7. Reinicia tu Router: Reiniciar tu router puede resolver problemas de conexión que podrían estar afectando la velocidad de la transmisión.

  8. Desinstala y Vuelve a Instalar la Aplicación: Si todo lo demás falla, intenta desinstalar la aplicación y volver a instalarla. Esto puede resolver problemas con archivos corruptos o configuraciones erróneas.

Si después de seguir estos pasos el problema persiste, podría ser un problema con el servidor del servicio de televisión en línea, en cuyo caso deberías contactar al soporte técnico del proveedor de la aplicación.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-04T08:51:20.407-05:00","lastPublishTime":"2024-08-04T08:51:20.407-05:00","metrics":{"__typename":"MessageMetrics","views":282},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:83652/message:83664","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":6,"name":"Aficionado","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:165132":{"__typename":"User","id":"user:165132","uid":165132,"login":"Guille_vil","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-09-12T07:45:09.466-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"messagesCount":37,"kudosGivenCount":6,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":3,"entityType":"USER","eventPath":"community:xnuvx57277/user:165132"},"Forum:board:Equipos":{"__typename":"Forum","id":"board:Equipos","entityType":"FORUM","displayId":"Equipos","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Móvil","shortTitle":"Equipos","parent":{"__ref":"Category:category:preguntas"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/"},"ForumTopicMessage:message:81111":{"__typename":"ForumTopicMessage","uid":81111,"subject":"Instalar aplicativo","id":"message:81111","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:165132"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:81111"},"moderationData":{"__ref":"ModerationData:moderation_data:81111"},"postTime":"2023-09-15T09:04:07.613-05:00","lastPublishTime":"2023-09-15T15:41:38.357-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":469},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:81111"},"Conversation:conversation:81111":{"__typename":"Conversation","id":"conversation:81111","solved":true,"topic":{"__ref":"ForumTopicMessage:message:81111"},"lastPostingActivityTime":"2023-09-15T18:35:54.252-05:00","lastPostTime":"2023-09-15T18:35:54.252-05:00"},"ModerationData:moderation_data:81111":{"__typename":"ModerationData","id":"moderation_data:81111","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:81111":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:81111","relatedMessage":{"__ref":"ForumTopicMessage:message:81111"}},"User:user:9766":{"__typename":"User","id":"user:9766","uid":9766,"login":"wuyy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-03-01T17:47:00.050-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:9766"},"ForumTopicMessage:message:4710":{"__typename":"ForumTopicMessage","uid":4710,"subject":"¿Cómo hago para solicitar el traslado de internet y televisión?","id":"message:4710","revisionNum":4,"repliesCount":5,"author":{"__ref":"User:user:9766"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:4710"},"moderationData":{"__ref":"ModerationData:moderation_data:4710"},"postTime":"2017-03-01T17:48:44.576-05:00","lastPublishTime":"2020-02-19T15:50:52.361-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":81395},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:4710"},"Conversation:conversation:4710":{"__typename":"Conversation","id":"conversation:4710","solved":true,"topic":{"__ref":"ForumTopicMessage:message:4710"},"lastPostingActivityTime":"2022-02-21T10:10:23.017-05:00","lastPostTime":"2022-02-21T10:10:23.017-05:00"},"ModerationData:moderation_data:4710":{"__typename":"ModerationData","id":"moderation_data:4710","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:4710":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:4710","relatedMessage":{"__ref":"ForumTopicMessage:message:4710"}},"User:user:51291":{"__typename":"User","id":"user:51291","uid":51291,"login":"Mataperro400","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-10-07T09:41:36.879-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"messagesCount":4,"kudosGivenCount":4,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:51291"},"ForumTopicMessage:message:78182":{"__typename":"ForumTopicMessage","uid":78182,"subject":"¿Por qué los canales Latina TV y América televisión, no están en la app Claro TV?","id":"message:78182","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:51291"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:78182"},"moderationData":{"__ref":"ModerationData:moderation_data:78182"},"postTime":"2022-12-06T12:37:08.142-05:00","lastPublishTime":"2022-12-12T10:26:18.714-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":8435},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:78182"},"Conversation:conversation:78182":{"__typename":"Conversation","id":"conversation:78182","solved":true,"topic":{"__ref":"ForumTopicMessage:message:78182"},"lastPostingActivityTime":"2022-12-12T10:26:18.714-05:00","lastPostTime":"2022-12-10T06:23:30.378-05:00"},"ModerationData:moderation_data:78182":{"__typename":"ModerationData","id":"moderation_data:78182","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:78182":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:78182","relatedMessage":{"__ref":"ForumTopicMessage:message:78182"}},"User:user:172783":{"__typename":"User","id":"user:172783","uid":172783,"login":"elioj77","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-06T01:35:46.002-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":2,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:172783"},"ForumTopicMessage:message:82817":{"__typename":"ForumTopicMessage","uid":82817,"subject":"No puedo ingresar a los aplicativos de la universidad UTP","id":"message:82817","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:172783"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:82817"},"moderationData":{"__ref":"ModerationData:moderation_data:82817"},"postTime":"2024-05-06T01:38:38.385-05:00","lastPublishTime":"2024-05-06T16:20:19.686-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":686},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:82817"},"Conversation:conversation:82817":{"__typename":"Conversation","id":"conversation:82817","solved":true,"topic":{"__ref":"ForumTopicMessage:message:82817"},"lastPostingActivityTime":"2024-05-06T16:20:19.686-05:00","lastPostTime":"2024-05-06T09:27:30.310-05:00"},"ModerationData:moderation_data:82817":{"__typename":"ModerationData","id":"moderation_data:82817","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:82817":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:82817","relatedMessage":{"__ref":"ForumTopicMessage:message:82817"}},"User:user:178776":{"__typename":"User","id":"user:178776","uid":178776,"login":"Hoyos","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-04T07:30:05.991-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":3,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:178776"},"ForumTopicMessage:message:84621":{"__typename":"ForumTopicMessage","uid":84621,"subject":"Cómo saber si tengo deudas","id":"message:84621","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:178776"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:84621"},"moderationData":{"__ref":"ModerationData:moderation_data:84621"},"postTime":"2024-11-04T07:36:01.138-05:00","lastPublishTime":"2024-11-05T19:08:22.794-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":6880},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:84621"},"Conversation:conversation:84621":{"__typename":"Conversation","id":"conversation:84621","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84621"},"lastPostingActivityTime":"2024-11-05T19:08:22.794-05:00","lastPostTime":"2024-11-04T10:21:39.110-05:00"},"ModerationData:moderation_data:84621":{"__typename":"ModerationData","id":"moderation_data:84621","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:84621":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:84621","relatedMessage":{"__ref":"ForumTopicMessage:message:84621"}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:83652"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:es_ES-components/nodes/NodeLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/nodes/NodeLink-1734021423000","value":{"place":"Lugar {name}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/EscalatedMessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/EscalatedMessageBanner-1734021423000","value":{"escalationMessage":"Escalado a Salesforce por {username} el {date}","viewDetails":"Ver detalles","modalTitle":"Detalles del caso","escalatedBy":"Escalado por: ","escalatedOn":"Escalado el: ","caseNumber":"Número de caso: ","status":"Estado: ","lastUpdateDate":"Última actualización: ","automaticEscalation":"escalada automática","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-components/users/UserLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/users/UserLink-1734021423000","value":{"authorName":"Ver perfil: {author}","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserRank-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserRank-1734021423000","value":{"rankName":"{rankName}","userRank":"Rango de autor {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageTime-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageTime-1734021423000","value":{"postTime":"Publicado: {time}","lastPublishTime":"Última actualización: {time}","conversation.lastPostingActivityTime":"Última actividad de publicación: {time}","conversation.lastPostTime":"Último horario de publicación: {time}","moderationData.rejectTime":"Horario de rechazo: {time}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolvedBadge-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolvedBadge-1734021423000","value":{"solved":"Resuelto"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSubject-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSubject-1734021423000","value":{"noSubject":"(sin asunto)"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBody-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBody-1734021423000","value":{"showMessageBody":"Mostrar más","mentionsErrorTitle":"{mentionsType, select, board {Tablero} user {Usuario} message {Mensaje} other {}} Ya no está disponible","mentionsErrorMessage":"El/la {mentionsType} que estás intentando ver ha sido eliminado/a de la comunidad.","videoProcessing":"El vídeo se está procesando. Por favor, inténtalo de nuevo en unos minutos.","bannerTitle":"El proveedor de vídeo requiere cookies para reproducir el vídeo. Acepta para continuar o {url} directamente en el sitio del proveedor.","buttonTitle":"Aceptar","urlText":"ver"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageCustomFields-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageCustomFields-1734021423000","value":{"CustomField.default.label":"Valor de {name}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/QueryHandler-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/QueryHandler-1734021423000","value":{"title":"Manejador de consultas"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyButton-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyButton-1734021423000","value":{"repliesCount":"{count}","title":"Responder","title@board:BLOG@message:root":"Comentario","title@board:TKB@message:root":"Comentario","title@board:IDEA@message:root":"Comentario","title@board:OCCASION@message:root":"Comentario"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolutionList-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolutionList-1734021423000","value":{"emptyDescription":"Aún no se han encontrado soluciones para mensajes"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserAvatar-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserAvatar-1734021423000","value":{"altText":"Avatar de {login}","altTextGeneric":"Avatar del usuario"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/ranks/UserRankLabel-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/ranks/UserRankLabel-1734021423000","value":{"altTitle":"Icono para el rango de {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/tags/TagView/TagViewChip-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/tags/TagView/TagViewChip-1734021423000","value":{"tagLabelName":"Nombre de etiqueta {tagName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/AcceptedSolutionButton-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/AcceptedSolutionButton-1734021423000","value":{"accept":"Marcar como solución","accepted":"Marcado como solución","errorHeader":"¡Error!","errorAdd":"Hubo un error al marcar como solución.","errorRemove":"Hubo un error al desmarcar como solución.","solved":"Resuelto","topicAlreadySolvedErrorTitle":"La solución ya existe","topicAlreadySolvedErrorDesc":"Actualiza el navegador para ver la solución existente"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageListMenu-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageListMenu-1734021423000","value":{"postTimeAsc":"Más antiguos","postTimeDesc":"Más recientes","kudosSumWeightAsc":"Menos gustados","kudosSumWeightDesc":"Más gustados","sortTitle":"Ordenar por","sortedBy.item":" { itemName, select, postTimeAsc {Más antiguos} postTimeDesc {Más recientes} kudosSumWeightAsc {Menos gustados} kudosSumWeightDesc {Más gustados} other {}}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageView/MessageViewInline-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageView/MessageViewInline-1734021423000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anónimo","place":"Lugar {bylineBoard}","gotoParent":"Ir al padre {name}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/Pager/PagerLoadMore-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/Pager/PagerLoadMore-1734021423000","value":{"loadMore":"Mostrar más"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000","value":{"contentType":"Tipo de contenido {style, select, FORUM {Foro} BLOG {Blog} TKB {Base de conocimiento} IDEA {Ideas} OCCASION {Eventos} other {}} icono"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"caracteristicas-servicios","messageSubject":"tengo-aplicativo-de-televisión-en-línea-y-esta-muy-lento","messageId":"83652"},"buildId":"ISAhs0UxT148eG089lpQq","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"claroperu","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}