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TIBURONAmala5
Profesional
23-11-2023
Resuelto

Por qué me sale así con el nuevo ont Huawei que me cambiaron

No me deja ver está característica, está capado la ont nueva


 

Claro Hogar

2 Respuestas

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  • Avatar de zJulio
    zJulio
    Leyenda
    24-11-2023

    Hola, espero que te encuentres bien. 

     

    Acabo de revisar con mi módem y el equipo muestra el menú correctamente, adjunto imagen.

     

     

    Te recomiendo probar con otro navegador o borrar la memoria cache que hay guardados en el navegador. 

    Si con lo anterior no funciona podrías comunicarte con la línea 123 o ClaroBot para que te puedan dar soporte.

     

    Espero haberte ayudado si es así agradeceré que me dejes un like y marcar mi respuesta como solución.

     

    Saludos 👍 

  • Avatar de Jhonaju
    Jhonaju
    Maestro
    24-11-2023

    Hola TIBURONAmala5 

     

    Te sugiero llamar al 123 para que puedan derivarte al area tecnologia y puedan brindarte soporte con tu modem.

     

    Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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Por qué me sale así con el nuevo ont Huawei que me cambiaron","moderationData":{"__ref":"ModerationData:moderation_data:81732"},"body":"

Hola, espero que te encuentres bien. 

\n

 

\n

Acabo de revisar con mi módem y el equipo muestra el menú correctamente, adjunto imagen.

\n

 

\n

\n

 

\n

Te recomiendo probar con otro navegador o borrar la memoria cache que hay guardados en el navegador. 

\n

Si con lo anterior no funciona podrías comunicarte con la línea 123 o ClaroBot para que te puedan dar soporte.

\n

 

\n

Espero haberte ayudado si es así agradeceré que me dejes un like y marcar mi respuesta como solución.

\n

 

\n

Saludos 👍 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-11-23T22:51:52.841-05:00","lastPublishTime":"2023-11-24T10:58:16.083-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":628},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:81724/message:81732","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Maestro","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:161911":{"__typename":"User","id":"user:161911","uid":161911,"login":"Jhonaju","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-30T13:08:34.605-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:30"},"entityType":"USER","eventPath":"community:xnuvx57277/user:161911"},"ModerationData:moderation_data:81743":{"__typename":"ModerationData","id":"moderation_data:81743","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:81743":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:161911"},"id":"message:81743","revisionNum":1,"uid":81743,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:81724"},"conversation":{"__ref":"Conversation:conversation:81724"},"subject":"Re: Por qué me sale así con el nuevo ont Huawei que me cambiaron","moderationData":{"__ref":"ModerationData:moderation_data:81743"},"body":"

Hola TIBURONAmala5 

 

Te sugiero llamar al 123 para que puedan derivarte al area tecnologia y puedan brindarte soporte con tu modem.

 

Si te fui de ayuda MARCA mi respuesta como Solucion Aceptada, y apoyame con un like. Saludos

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