Discusión del foro

Avatar de 128
128
Profesional
12-11-2022
Resuelto

¿Qué hago si cambiaron mi número?

¿Qué hago si cambiaron mi número sin mi autorización y conocimiento?

cambio de número
número claro

2 Respuestas

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  • Avatar de Maxino24193
    Maxino24193
    Profesional
    13-11-2022

    Hola

     

    Es muy raro lo que mencionas, realmente eso no debería de pasar, no te pueden realizar cambio de número sin tu consentimiento, lo que te recomiendo es que te contactes con un asesor a través de ClaroBot para que puedan revisar tu caso, en todo caso si tú no has realizado el cambio de número puedes presentar un reclamo.

     

    Espero mi respuesta te ayude.

     

    Saludos,

     

     

    • Avatar de 128
      128
      Profesional
      13-11-2022

      ya llame y no me dan solucion,  simplemente tengo que aceptar un nuevo numero sin mi conocimiento y autorizacion nunca me informaron del cambio esto me preocupa que sin nuestra autorizacion cambien numero de lineas que se puedan usar para la extorsion u otros delitos. mi numnero lo tengo por mas de 10 años.

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¿Qué hago si cambiaron mi número sin mi autorización y conocimiento?

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qué?","id":"message:22328","revisionNum":3,"repliesCount":5,"author":{"__ref":"User:user:70660"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:22328"},"moderationData":{"__ref":"ModerationData:moderation_data:22328"},"postTime":"2019-07-14T08:14:18.618-05:00","lastPublishTime":"2020-09-07T14:09:16.474-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":203774},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:22328"},"Conversation:conversation:22328":{"__typename":"Conversation","id":"conversation:22328","solved":true,"topic":{"__ref":"ForumTopicMessage:message:22328"},"lastPostingActivityTime":"2022-01-15T20:31:20.812-05:00","lastPostTime":"2022-01-15T20:31:20.812-05:00"},"ModerationData:moderation_data:22328":{"__typename":"ModerationData","id":"moderation_data:22328","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:22328":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:22328","relatedMessage":{"__ref":"ForumTopicMessage:message:22328"}},"User:user:130924":{"__typename":"User","id":"user:130924","uid":130924,"login":"Maxino24193","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-28T08:12:35.111-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:130924"},"ModerationData:moderation_data:77958":{"__typename":"ModerationData","id":"moderation_data:77958","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:77958":{"__typename":"AcceptedSolutionMessage","uid":77958,"id":"message:77958","revisionNum":3,"author":{"__ref":"User:user:130924"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:77954"},"conversation":{"__ref":"Conversation:conversation:77954"},"subject":"Re: ¿Qué hago si cambiaron mi número?","moderationData":{"__ref":"ModerationData:moderation_data:77958"},"body":"

Hola

\n

 

\n

Es muy raro lo que mencionas, realmente eso no debería de pasar, no te pueden realizar cambio de número sin tu consentimiento, lo que te recomiendo es que te contactes con un asesor a través de ClaroBot para que puedan revisar tu caso, en todo caso si tú no has realizado el cambio de número puedes presentar un reclamo.

\n

 

\n

Espero mi respuesta te ayude.

\n

 

\n

Saludos,

\n

 

\n

 

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ya llame y no me dan solucion,  simplemente tengo que aceptar un nuevo numero sin mi conocimiento y autorizacion nunca me informaron del cambio esto me preocupa que sin nuestra autorizacion cambien numero de lineas que se puedan usar para la extorsion u otros delitos. mi numnero lo tengo por mas de 10 años.

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