Discusión del foro

Avatar de Chilvita
Chilvita
Principiante
08-09-2020
Resuelto

No puedo entrar a la configuración de mi router SAGEMCOM 3284u ¿Cuál es el usuario y la contraseña?

Puse todas las combinaciones que busqué para el usuario y contraseña pero no da ninguno.
contraseña y clave
hogar
sagemcom
  • Avatar de Hannah-123
    Hannah-123
    03-06-2020

    Hola Migue,

    Esa información netamente lo sabe el técnico, así que mi sugerencia es que te contactes con un asesor llamando al 0 800 00 123 para que le indiques al asesor lo que requieres, dependiendo a lo que les digas podrán ayudarte y de ser necesario por algún problema del servicio, enviarte un técnico a casa.


    Slds.

Avatar de Klezita
Klezita
Leyenda
08-09-2020

Hola Chilvita,

 

Bienvenido a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.

 

Te voy a responder 2 cosas, recuerda que los router son en calidad  de prestamo, y cualquier des configuración, Claro no se hace responsable, por lo que siempre recomiendo el uso de la aplicación Smart Home.

 

Por otro lado, yo tengo un router Sagemcom en casa, nuestro acceso por defecto es (bajo tu responsabilidad):

 

User: expert

Contraseña: sagemcom97

 

Un gusto ayudarte.

 

Saludos.

Avatar de Jean29
Jean29
Principiante
07-07-2022

Hola no puedo entrar a la configuracion de mi router , las contraseñas no son las correctas

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Puse todas las combinaciones que busqué para el usuario y contraseña pero no da ninguno.

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Hola no puedo entrar a la configuracion de mi router , las contraseñas no son las correctas

","body@stringLength":"98","rawBody":"

Hola no puedo entrar a la configuracion de mi router , las contraseñas no son las correctas

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Hola Chilvita,

\n

 

\n

Bienvenido a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.

\n

 

\n

Te voy a responder 2 cosas, recuerda que los router son en calidad  de prestamo, y cualquier des configuración, Claro no se hace responsable, por lo que siempre recomiendo el uso de la aplicación Smart Home.

\n

 

\n

Por otro lado, yo tengo un router Sagemcom en casa, nuestro acceso por defecto es (bajo tu responsabilidad):

\n

 

\n

User: expert

\n

Contraseña: sagemcom97

\n

 

\n

Un gusto ayudarte.

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2020-09-07T22:34:39.287-05:00","lastPublishTime":"2022-02-14T17:48:13.549-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":51280},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:53102/message:53107","readOnly":false,"editFrozen":false,"body@stringLength":"953","rawBody":"

Hola Chilvita,

\n

 

\n

Bienvenido a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.

\n

 

\n

Te voy a responder 2 cosas, recuerda que los router son en calidad  de prestamo, y cualquier des configuración, Claro no se hace responsable, por lo que siempre recomiendo el uso de la aplicación Smart Home.

\n

 

\n

Por otro lado, yo tengo un router Sagemcom en casa, nuestro acceso por defecto es (bajo tu responsabilidad):

\n

 

\n

User: expert

\n

Contraseña: sagemcom97

\n

 

\n

Un gusto ayudarte.

\n

 

\n

Saludos.

","customFields":[],"repliesCount":3},"User:user:151556":{"__typename":"User","id":"user:151556","uid":151556,"login":"Jean29","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-06T20:43:37.389-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:76462":{"__typename":"ModerationData","id":"moderation_data:76462","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"Revision:revision:76462_1":{"__typename":"Revision","id":"revision:76462_1","lastEditTime":"2022-07-06T20:44:58.725-05:00"},"QueryVariables:ReplyList:message:76462:1":{"__typename":"QueryVariables","id":"ReplyList:message:76462:1","value":{"id":"message:76462","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:es_ES-shared/client/components/users/UserAvatar-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserAvatar-1734021423000","value":{"altText":"Avatar 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