Discusión del foro

Principiante

18-03-2024

Resuelto

Mal Ping en fornite Brasil y Costa Este

Desde que me puse el internet 5 años aprox (internet por cable), pensé que el ping-ms me iba ir a 90 como a todos en la zona que vivo, pero resulta que a mí me va a 115 en región Costa Este y Brasil me va peor, en realidad es muy molesto pero me acostumbre un poco. Pero comenzado este año marzo de la nada mi Ping subio a 140 a mas en ambas regiones. En injugable, no me sirve para nada, ahora mi consulta es:¿Si aumento la velocidad de internet me ira mas rápido y bajara el ping? (solo uso una pc) o necesito fibra óptica de otra empresa gamer o me comentaron algunos que ustedes pueden cambiarme a un servidor gamer que tiene que ver con el IP O DNS algo así me dijiron etc etc. La verdad estoy pensando sobre el servido que brindan y necesito resolver esas dudas.

ping

2 Respuestas

Gabo30282
Leyenda
06-06-2017
Hola, Sarita1

Para que puedas realizar la migración de Prepago a Post pago, deberás comunicarte al

*200 opción 1-1- 1, también lo puedes realizar en uno de nuestros Centros de Atención con tu DNI vigente.

En el siguiente enlace podrás conocer la dirección de nuestras oficinas y horarios de atención:

http://bit.ly/2h1F4Fn

Mediante dicha área se procederá a realizar una evaluación crediticia y se te brindará información de los planes que tu línea puede acceder.

Asimismo, podrás ver los planes con los que cuenta Claro ingresando al siguiente enlace:

http://catalogo.claro.com.pe/claromax/planes.html y seleccionar el que más te convenga.
Bea1
Principiante
05-06-2017
Pero lo que yo quiero es pasarme a postpago pero obteniendo un equipo nuevo, ¿cómo puedo hacer eso?
- Klezita
  Leyenda
  05-06-2017
  Hola Bea1
  
  Eso es una migración de prepago a postpago, requiere una evaluación crediticia por el medio en que lo realices:
  
  - Televentas Compra nuestros productos
  >>> Llama desde tu celular Claro sin costo al *200 Para ventas sobre servicios móviles y fijos
  
  >>> Llama desde tu teléfono fijo o móvil sin costo al 0-800-00-200 Para ventas sobre servicios móviles y fijos
  
  >>>Llama desde tu teléfono fijo o móvil con costo al (01) 620-0200Para ventas sobre servicios móviles y fijos
  
  - Punto de venta Claro.
  
  - Centro a atención al Cliente.
  
  Saludos.
jhosias
Principiante
26-04-2017
Buenas noches yo tengo un Claro en prepago, pero deseo un post pago hace tiempo también compre un prepago pero ahora que voy a las oficinas de claro me sale que tengo deuda y yo nunca tuve un postpago como puedo hacer mi denuncia por lo que nunca consumí y quiero ser postpago.
- JosephToño23
  Leyenda
  27-04-2017
  jhosias
  
  Hay una forma de que revisen tu caso y lo solucionen. Si no reconoces la titularidad de una línea, puedes optar, como bien lo dijo EnriqueCh, por interponer un reclamo por contratación no solicitada. Claro revisará el contrato que dio origen a esa línea, y si encuentra irregularidades en la firma o huella, por ejemplo, liquidarán ese pendiente que estás presentando.
  
  JP
- EnriqueCh
  Leyenda
  27-04-2017
  Hola jhosias;
  
  Acércate a un Centro de Atención de Claro para que valide tu caso y de ser necesario coloques tu reclamo.
  
  Saludos;
  
  Enrique.
TT
Profesional
25-02-2017
Tengo línea prepago, ¿puedo pasarme al Plan Max 29?
- Edifson
  Principiante
  07-08-2020
  TT ha escrito:
  Tengo línea prepago, ¿puedo pasarme al Plan Max 29?
- Jaime17
  Principiante
  05-02-2020
  ¿Cómo me paso a plan 29?
- JeReMaths
  Leyenda
  27-02-2017
  Hola @TT.
  
  Puedes comunicarte al *200 y solicitar una migración de Pre a Post, ellos podrán evaluar tu línea para poder acceder al plan que solicitas, así mismo ellos podrán informarte sobre promociones vigentes.
  
  Saludos.
rickwong
Leyenda
28-01-2017
Buen día, tienes dos alternativas, acercarte a un centro de atención al cliente directamente o comunicarte con el área de televentas desde tu propio celular llamando al *200.

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Mal Ping en fornite Brasil y Costa Este","moderationData":{"__ref":"ModerationData:moderation_data:82541"},"body":"

Hola buenas para una mejor experiencia en la latencia, debes de usar una conexión cableada Ethernet, como buen gamer sabes que usar por wifi es imposible aprovechar el ancho de banda y tu velocidad contratada. Recuerda también que no debe haber más dispositivos conectados, porque podrían causar que el ping se eleve o se sature.

Puedes solicitar por el ClaroBot que un asesor revise tu servicio, es posible que puedas tener un problema en la zona donde tienes tu servicio y este no ha sido solucionado aun al 100%, ten en cuenta que en Perú también estamos pasando por la saturación del uso del acceso a internet y esta saturación puntual también te está afectando.

Finalmente, como clientes, si comprobamos que la empresa operadora por ningún motivo nos da solución a alguna avería que se presenta, tenemos el derecho de elegir otro operador siempre y cuando tenga cobertura en la zona, en verdad espero puedan brindarte la solución que necesitas para no llegar a esta opción final.

Sigue igual, el ping sigue alto 140.se subio de la nada.Y no esq aya puesto otra computadora mas o conectado otro celular a la red.Todo esta igual despues de haber revisado todo ese tema.Alguna otra solucion o q procede?

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