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Avatar de Babadook66
Babadook66
Principiante
31-07-2024
Resuelto

Hace casi una semana no funciona TV Cable Claro a excepción de los canales 084 y 100

Quería saber si es en forma masiva o solo algunos sectores. 

Ya me comunique por WhatsApp, por llamada al 0800 00 123 y nadie hasta ahora me da una solución, solo que espere que pronto se dará solución... Para todo esto ya va a ser una semana y nada de solucionar este problema. 

Claro tv

3 Respuestas

Ordenar por
  • Avatar de Zake01
    Zake01
    Leyenda
    31-07-2024

    Hola buenas lamento el inconveniente que estás teniendo te sugiero que te comuniques con un asesor por ClaroBot para que te den una explicación del problema que estás teniendo con el cable. 

     

    También lo que te puedo sugerir es que vuelvas a solicitar una visita técnica, que te brinden el código de la atención de la visita técnica y el plazo de atención; espero que se solucione el inconveniente que estas presentando.

     

    Saludos,

  • Avatar de Yoverclaro
    Yoverclaro
    Profesional
    31-07-2024

    Lamento mucho los inconvenientes que estás experimentando con el servicio de TV Cable de Claro. Es frustrante estar sin servicio durante tanto tiempo, especialmente sin recibir una respuesta clara.

     

    1. **Verificación de Afectación Masiva o Sectorial:**
    - **Afectación Masiva**: Es posible que haya una falla generalizada en tu área que afecte a varios clientes. Estos casos suelen ser priorizados, pero la solución puede tomar más tiempo.
    - **Sectorial o Individual**: Si solo algunos sectores o clientes están afectados, podría tratarse de un problema en la infraestructura local o en el equipo de tu hogar.

    2. **Consulta de Estado del Servicio:**
    - **WhatsApp Claro**: Aunque ya te has comunicado, te recomiendo insistir en el seguimiento del caso. Usa este enlace directo para continuar la comunicación: [WhatsApp Claro](https://api.whatsapp.com/send/?phone=51915020030&text=Hola%2C+tengo+una+consulta).
    - **Claro App**: Revisa en la aplicación de Claro o en el portal web si hay alguna notificación sobre problemas en tu área.

    3. **Escalamiento del Problema:**
    - **Reclamo Formal**: Si no recibes respuesta, considera presentar un reclamo formal a Claro. Esto puede hacerse a través de su portal web, en un centro de atención o incluso por escrito.
    - **Libro de Reclamaciones**: Utiliza el libro de reclamaciones que Claro tiene disponible en su sitio web o en sus tiendas físicas para documentar el problema y pedir una solución rápida.

    4. **Visita Técnica:**
    - **Solicitud de Técnico**: Insiste en la programación de una visita técnica a tu domicilio. Esto puede ser necesario si el problema es específico de tu instalación.

    5. **Compensación por el Servicio Interrumpido:**
    - **Reclamo por Compensación**: Según la normativa local, puedes tener derecho a una compensación por la falta de servicio. Solicita información al respecto a Claro.

    ### Próximos Pasos:

    - **Mantente en contacto constante** con el soporte de Claro y no dudes en seguir insistiendo.
    - **Documenta todas las interacciones** que tengas con el servicio al cliente, ya que esto puede ser útil si decides escalar el problema o solicitar una compensación.

    Si el problema persiste y no logras una solución adecuada, podrías considerar comunicarte con la autoridad de telecomunicaciones local para presentar una queja formal.

    Espero que esta situación se resuelva lo antes posible para que puedas disfrutar nuevamente de tu servicio de TV.

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Quería saber si es en forma masiva o solo algunos sectores. 

\n

Ya me comunique por WhatsApp, por llamada al 0800 00 123 y nadie hasta ahora me da una solución, solo que espere que pronto se dará solución... Para todo esto ya va a ser una semana y nada de solucionar este problema. 

","body@stringLength":"303","rawBody":"

Quería saber si es en forma masiva o solo algunos sectores. 

\n

Ya me comunique por WhatsApp, por llamada al 0800 00 123 y nadie hasta ahora me da una solución, solo que espere que pronto se dará solución... Para todo esto ya va a ser una semana y nada de solucionar este problema. 

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Hola buenas lamento el inconveniente que estás teniendo te sugiero que te comuniques con un asesor por ClaroBot para que te den una explicación del problema que estás teniendo con el cable. 

\n

 

\n

También lo que te puedo sugerir es que vuelvas a solicitar una visita técnica, que te brinden el código de la atención de la visita técnica y el plazo de atención; espero que se solucione el inconveniente que estas presentando.

\n

 

\n

Saludos,

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Lamento mucho los inconvenientes que estás experimentando con el servicio de TV Cable de Claro. Es frustrante estar sin servicio durante tanto tiempo, especialmente sin recibir una respuesta clara.

 

1. **Verificación de Afectación Masiva o Sectorial:**
- **Afectación Masiva**: Es posible que haya una falla generalizada en tu área que afecte a varios clientes. Estos casos suelen ser priorizados, pero la solución puede tomar más tiempo.
- **Sectorial o Individual**: Si solo algunos sectores o clientes están afectados, podría tratarse de un problema en la infraestructura local o en el equipo de tu hogar.

2. **Consulta de Estado del Servicio:**
- **WhatsApp Claro**: Aunque ya te has comunicado, te recomiendo insistir en el seguimiento del caso. Usa este enlace directo para continuar la comunicación: [WhatsApp Claro](https://api.whatsapp.com/send/?phone=51915020030&text=Hola%2C+tengo+una+consulta).
- **Claro App**: Revisa en la aplicación de Claro o en el portal web si hay alguna notificación sobre problemas en tu área.

3. **Escalamiento del Problema:**
- **Reclamo Formal**: Si no recibes respuesta, considera presentar un reclamo formal a Claro. Esto puede hacerse a través de su portal web, en un centro de atención o incluso por escrito.
- **Libro de Reclamaciones**: Utiliza el libro de reclamaciones que Claro tiene disponible en su sitio web o en sus tiendas físicas para documentar el problema y pedir una solución rápida.

4. **Visita Técnica:**
- **Solicitud de Técnico**: Insiste en la programación de una visita técnica a tu domicilio. Esto puede ser necesario si el problema es específico de tu instalación.

5. **Compensación por el Servicio Interrumpido:**
- **Reclamo por Compensación**: Según la normativa local, puedes tener derecho a una compensación por la falta de servicio. Solicita información al respecto a Claro.

### Próximos Pasos:

- **Mantente en contacto constante** con el soporte de Claro y no dudes en seguir insistiendo.
- **Documenta todas las interacciones** que tengas con el servicio al cliente, ya que esto puede ser útil si decides escalar el problema o solicitar una compensación.

Si el problema persiste y no logras una solución adecuada, podrías considerar comunicarte con la autoridad de telecomunicaciones local para presentar una queja formal.

Espero que esta situación se resuelva lo antes posible para que puedas disfrutar nuevamente de tu servicio de TV.

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Solo el canal 84

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