Discusión del foro

Avatar de Santos7
Santos7
Principiante
03-18-2020
Resuelto

¿Cómo puedo activar mi internet?

Hola, mi línea estuvo suspendida por falta de pago pero ya lo cancelé, ya pasó más de 24 horas y aún no se activa. Llamo al 0800 00123 y todos están ocupados, ¿cómo puedo solicitar el problema de mi ...
  • Avatar de Klezita
    Klezita
    01-04-2022

    Hola, 

     

    Yo hice mi canje hace unos meses sin problema desde la web Mi Claro. Recuerda estar logueada tanto en Mi Claro como en la página de Latam al mismo tiempo.

     

    En pocos minutos mis Claro puntos Pasaron a Millas; sin embargo, el plazo máximo es de 48 horas.

     

    Entra a: https://mi.claro.com.pe/ 

     

    Te dejo la ruta: Inicio > Consultas > Claro Puntos > Convierte tus Millas LATAM Pass a Claro puntos

     

     

    La otra manera es por el *2525#, tal como te lo indicó el 123.

     

     

    Saludos.

Avatar de Gerard123
Gerard123
Leyenda
03-18-2020
Copiar enlaceInforme

Hola Santos7 

 

Puedes comunicarte vía facebook para que puedan validar la activación de tu línea, ya que hay un mínimo personal de Claro que atiende las llamadas y por eso están congestionadas.

 

Saludos

#YoMeQuedoEnCasa 

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puedo activar mi internet?","id":"message:36854","revisionNum":3,"repliesCount":15,"author":{"__ref":"User:user:84561"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:36854"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:36854"},"body@stripHtml({\"truncateLength\":200})":" Hola, mi línea estuvo suspendida por falta de pago pero ya lo cancelé, ya pasó más de 24 horas y aún no se activa. Llamo al 0800 00123 y todos están ocupados, ¿cómo puedo solicitar el problema de mi ...","body@stringLength":"220","rawBody":"

Hola, mi línea estuvo suspendida por falta de pago pero ya lo cancelé, ya pasó más de 24 horas y aún no se activa. Llamo al 0800 00123 y todos están ocupados, ¿cómo puedo solicitar el problema de mi internet?

","kudosSumWeight":0,"postTime":"2020-03-18T17:17:38.928-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:corte","text":"corte","time":"2017-02-08T12:15:50.283-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:reactivación","text":"reactivación","time":"2020-01-27T10:58:27.430-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:36854_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6057},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hola, mi línea estuvo suspendida por falta de pago pero ya lo cancelé, ya pasó más de 24 horas y aún no se activa. Llamo al 0800 00123 y todos están ocupados, ¿cómo puedo solicitar el problema de mi internet?

"},"Conversation:conversation:36854":{"__typename":"Conversation","id":"conversation:36854","solved":true,"topic":{"__ref":"ForumTopicMessage:message:36854"},"lastPostingActivityTime":"2021-07-20T17:09:12.086-05:00","lastPostTime":"2021-06-24T11:10:22.592-05:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:36854":{"__typename":"ModerationData","id":"moderation_data:36854","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:36854_3":{"__typename":"Revision","id":"revision:36854_3","lastEditTime":"2021-07-20T17:09:12.086-05:00"},"ForumReplyMessage:message:36863":{"__typename":"ForumReplyMessage","id":"message:36863","conversation":{"__ref":"Conversation:conversation:36854"},"author":{"__ref":"User:user:79065"},"revisionNum":1,"uid":36863,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"subject":"Re: ¿Cómo puedo activar mi internet?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:36863"},"parent":{"__ref":"ForumTopicMessage:message:36854"},"body":"

Hola Santos7 

 

Puedes comunicarte vía facebook para que puedan validar la activación de tu línea, ya que hay un mínimo personal de Claro que atiende las llamadas y por eso están congestionadas.

 

Saludos

#YoMeQuedoEnCasa 

","body@stringLength":"652","rawBody":"

Hola  

 

Puedes comunicarte vía facebook para que puedan validar la activación de tu línea, ya que hay un mínimo personal de Claro que atiende las llamadas y por eso están congestionadas.

 

Saludos

#YoMeQuedoEnCasa 

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Hola, Santos7.

\n

 

\n

Te saluda Claudia, moderadora de la Comunidad Claro.

\n

 

\n

Me contactaré contigo para ayudarte en esta oportunidad. Aguarda la comunicación.

\n

 

\n

Saludos.

\n

 

\n

Equipo Comunidad Claro

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