Discusión del foro

Avatar de gr
gr
Principiante
02-04-2017
Resuelto

¿Cuáles son los números de atención al cliente para reportar una falla de mi servicio hogar?

Tengo fallas con mi teléfono fijo y el internet, no sé a qué número llamar desde mi celular para que me puedan atender.
Avatar de HAGUZ
HAGUZ
Leyenda
02-04-2017

¡Hola, gr!

 

Te recomiendo validar desde la app Smart Home si en tu zona hay alguna afectación, eso es lo que yo hago cuando tengo problemas con mi servicio.

 

Además, en la misma aplicación puedes reiniciar tus dispositivos para solucionar posibles fallas, te la recomiendo.

 

Aquí te dejo la lista de los routers compatibles:

 

 

De igual manera puedes comunicarte al 0800 00 123

 

¡Espero que lo soluciones!

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","body@stringLength":"131","rawBody":"

Tengo fallas con mi teléfono fijo y el internet, no sé a qué número llamar desde mi celular para que me puedan atender.

","kudosSumWeight":1,"postTime":"2017-04-01T19:14:22.450-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:atención al cliente","text":"atención al cliente","time":"2019-06-03T07:05:57.697-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:CARACTERÍSTICAS FIJA","text":"CARACTERÍSTICAS FIJA","time":"2020-01-15T10:43:02.557-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:falla","text":"falla","time":"2020-02-21T11:20:49.021-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:hogar","text":"hogar","time":"2016-06-21T14:34:59.039-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:número","text":"número","time":"2019-12-20T15:02:58.026-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDY","node":{"__typename":"Tag","id":"tag:problema","text":"problema","time":"2017-01-25T19:48:35.730-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5278_8"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":667626},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Tengo fallas con mi teléfono fijo y el internet, no sé a qué número llamar desde mi celular para que me puedan atender.

"},"Conversation:conversation:5278":{"__typename":"Conversation","id":"conversation:5278","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5278"},"lastPostingActivityTime":"2022-05-21T12:15:55.411-05:00","lastPostTime":"2020-09-03T12:27:30.539-05:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:5278":{"__typename":"ModerationData","id":"moderation_data:5278","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5278_8":{"__typename":"Revision","id":"revision:5278_8","lastEditTime":"2022-05-21T12:15:55.411-05:00"},"AcceptedSolutionMessage:message:5284":{"__typename":"AcceptedSolutionMessage","id":"message:5284","conversation":{"__ref":"Conversation:conversation:5278"},"author":{"__ref":"User:user:1329"},"revisionNum":11,"uid":5284,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:5278"},"subject":"Re: ¿Cuáles son los números de atención al cliente para reportar una falla de mi servicio hogar?","moderationData":{"__ref":"ModerationData:moderation_data:5284"},"body":"

¡Hola, gr!

\n

 

\n

Te recomiendo validar desde la app Smart Home si en tu zona hay alguna afectación, eso es lo que yo hago cuando tengo problemas con mi servicio.

\n

 

\n

Además, en la misma aplicación puedes reiniciar tus dispositivos para solucionar posibles fallas, te la recomiendo.

\n

 

\n

Aquí te dejo la lista de los routers compatibles:

\n

 

\n

\n

 

\n

De igual manera puedes comunicarte al 0800 00 123

\n

 

\n

¡Espero que lo soluciones!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2017-04-02T13:03:39.489-05:00","lastPublishTime":"2023-03-31T16:15:04.042-05:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS01Mjg0LTk3MzZpNDVCNzRDMjU1MUI4NzhENg?revision=11\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":897679},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:5278/message:5284","readOnly":false,"editFrozen":false,"body@stringLength":"1559","rawBody":"

¡Hola, !

\n

 

\n

Te recomiendo validar desde la app Smart Home si en tu zona hay alguna afectación, eso es lo que yo hago cuando tengo problemas con mi servicio.

\n

 

\n

Además, en la misma aplicación puedes reiniciar tus dispositivos para solucionar posibles fallas, te la recomiendo.

\n

 

\n

Aquí te dejo la lista de los routers compatibles:

\n

 

\n

\n

 

\n

De igual manera puedes comunicarte al 0800 00 123

\n

 

\n

¡Espero que lo soluciones!

","kudosSumWeight":4,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5284_11"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744272852509":{"__typename":"CachedAsset","id":"theme:customTheme1-1744272852509","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 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