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Avatar de Jho3lTk
Jho3lTk
Aficionado
27-07-2020
Resuelto

¿Cómo puedo configurar mi PS4 para que reconozca toda mi velocidad de internet?

Buenas tardes, tengo el plan Claro Gamer de 200 MB; sin embargo, no reconoce toda la velocidad de mi internet y eso no pasa con mi PC. Con mi Ps4 apenas llego a 70 MB de descarga y 2 o 3 MB de subida, ¿alguien sabe cómo configurar el router o la Ps4? Les pedí a los técnicos de Claro si podían abrir manualmente algunos puertos que recomienda mi Ps4, me dijeron que no podían hacerlo.

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  • Avatar de Hannah-123
    Hannah-123
    Leyenda
    27-07-2020

    Hola amigo,

     

    Para la configuración que deseas realizar lo más recomendable es que lo solicites con un técnico especializado para que te pueda ayudar. De haber algún inconveniente ellos mismos lo resolveran, puedes pedir soporte por el inbox del Facebook de Claro.

     

    Suerte amigo :womanhappy:

  • Avatar de thevengefu1one
    thevengefu1one
    Maestro
    27-07-2020

    Bueno configurar directamente al ps4 no se puede ya que el problema da directamente desde el router que dispara la linea, seria que habrás tu mismo pero es un poco arriesgado pregunta mas directamente a un técnico y no a un asesor ya que seguro el que te dijo que no podía era un asesor(bueno ellos solo pueden dar información y unos pocos pueden cambiar ciertos parámetros de nuestros servicios)

  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    27-07-2020

    Hola amigo,

     

    Aquí no hay ninguna configuración ni nada.

     

    Recuerda que la velocidad que claro te brinda es como una torta que mientras más invitados (dispositivos conectados) menos porción te toca.

     

    En tu caso, al momento de conectar tu Play 4 y quieres tener la conexión total, simplemente desconecta todos los dispositivos cableados y wifi de tu router y ya está, así tendrás todo el ancho de banda solo para tu Play.

     

    Ejemplo:

     

    Si tienes 200 Mbps y conectas 4 dispositivos, en lo más lógico sin ninguna saturación cada dispositivo navegaría a 50 Mbps. 

     

    200 Mbps / 4 dispositivos = 50 Mbps para cada dispositivo

     

    Así es como funciona.

     

    Recuerda que si bajas del 40%  en un solo dispositivo, en ese caso debes comunicarte por el inbox del Facebook de Claro para que puedan ayudarte, de seguro hay algún problema. 

     

    Saludos.

    • Avatar de Jho3lTk
      Jho3lTk
      Aficionado
      27-07-2020

      Así me conecte solo con la ps4, a las 3 de la mañana, sin ningún otro dispositivo más al mismo tiempo, sea wifi o con cable, igual me llegan esos MB

      • Avatar de Stormspirt
        Stormspirt
        Leyenda
        27-07-2020

        Entonces Jho3lTk 

         

        Es un problema tecnico tienes quer llamar ya que no estan cumpliendo con la velocidad que contrataste

         

        Te recomiendo que le digas que analicen la saturacion en tu zona puede que ya este muy saturado y por mas imposible que te hicieron el cambio de plan nmo llege ala velocidad que pediste y mentira estarias pagan ahi seria bajar nuevamente tu velocidadad

         

        Saludos

  • Avatar de rcml1980
    rcml1980
    Leyenda
    27-07-2020

    Buenas Tardes

     

    Estimado, mi pregunta es por que medio te conectas al cable modem, si es por medio del wifi, a menos que tu cable modem tenga la señal 5Ghz no podras gozar de todo tu plan contratado y aun asi es una limitante.

     

    Yo le sugeriria realizar la prueba a traves de un cableado RED LAN, y utilizar los puertos RJ45, para la coneccion, recuerda que estos puertos soportan 1Gbps, y veras la diferencia en la descarga el cual es mucho mas recomendado.

     

    Nos comentas como te ha ido con esta ayuda/sugerencia.

     

    Saludos

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Buenas tardes, tengo el plan Claro Gamer de 200 MB; sin embargo, no reconoce toda la velocidad de mi internet y eso no pasa con mi PC. Con mi Ps4 apenas llego a 70 MB de descarga y 2 o 3 MB de subida, ¿alguien sabe cómo configurar el router o la Ps4? Les pedí a los técnicos de Claro si podían abrir manualmente algunos puertos que recomienda mi Ps4, me dijeron que no podían hacerlo.

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Buenas tardes, tengo el plan Claro Gamer de 200 MB; sin embargo, no reconoce toda la velocidad de mi internet y eso no pasa con mi PC. Con mi Ps4 apenas llego a 70 MB de descarga y 2 o 3 MB de subida, ¿alguien sabe cómo configurar el router o la Ps4? Les pedí a los técnicos de Claro si podían abrir manualmente algunos puertos que recomienda mi Ps4, me dijeron que no podían hacerlo.

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¿Cómo puedo configurar mi PS4 para que reconozca toda mi velocidad de internet?","moderationData":{"__ref":"ModerationData:moderation_data:50760"},"body":"

Hola amigo,

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Para la configuración que deseas realizar lo más recomendable es que lo solicites con un técnico especializado para que te pueda ayudar. De haber algún inconveniente ellos mismos lo resolveran, puedes pedir soporte por el inbox del Facebook de Claro.

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\n

Suerte amigo :womanhappy:

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Bueno configurar directamente al ps4 no se puede ya que el problema da directamente desde el router que dispara la linea, seria que habrás tu mismo pero es un poco arriesgado pregunta mas directamente a un técnico y no a un asesor ya que seguro el que te dijo que no podía era un asesor(bueno ellos solo pueden dar información y unos pocos pueden cambiar ciertos parámetros de nuestros servicios)

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-07-27T13:11:35.106-05:00","lastPublishTime":"2020-07-27T13:11:35.106-05:00","metrics":{"__typename":"MessageMetrics","views":5231},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:50759/message:50763","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:50771":{"__typename":"ModerationData","id":"moderation_data:50771","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:50771":{"__typename":"AcceptedSolutionMessage","uid":50771,"id":"message:50771","revisionNum":3,"author":{"__ref":"User:user:57152"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:50759"},"conversation":{"__ref":"Conversation:conversation:50759"},"subject":"Re: ¿Cómo puedo configurar mi PS4 para que reconozca toda mi velocidad de internet?","moderationData":{"__ref":"ModerationData:moderation_data:50771"},"body":"

Hola amigo,

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Aquí no hay ninguna configuración ni nada.

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Recuerda que la velocidad que claro te brinda es como una torta que mientras más invitados (dispositivos conectados) menos porción te toca.

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En tu caso, al momento de conectar tu Play 4 y quieres tener la conexión total, simplemente desconecta todos los dispositivos cableados y wifi de tu router y ya está, así tendrás todo el ancho de banda solo para tu Play.

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Ejemplo:

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Si tienes 200 Mbps y conectas 4 dispositivos, en lo más lógico sin ninguna saturación cada dispositivo navegaría a 50 Mbps. 

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200 Mbps / 4 dispositivos = 50 Mbps para cada dispositivo

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Así es como funciona.

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Recuerda que si bajas del 40%  en un solo dispositivo, en ese caso debes comunicarte por el inbox del Facebook de Claro para que puedan ayudarte, de seguro hay algún problema. 

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\n

Saludos.

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Así me conecte solo con la ps4, a las 3 de la mañana, sin ningún otro dispositivo más al mismo tiempo, sea wifi o con cable, igual me llegan esos MB

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Entonces Jho3lTk 

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Es un problema tecnico tienes quer llamar ya que no estan cumpliendo con la velocidad que contrataste

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Te recomiendo que le digas que analicen la saturacion en tu zona puede que ya este muy saturado y por mas imposible que te hicieron el cambio de plan nmo llege ala velocidad que pediste y mentira estarias pagan ahi seria bajar nuevamente tu velocidadad

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\n

Saludos

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Buenas Tardes

 

Estimado, mi pregunta es por que medio te conectas al cable modem, si es por medio del wifi, a menos que tu cable modem tenga la señal 5Ghz no podras gozar de todo tu plan contratado y aun asi es una limitante.

 

Yo le sugeriria realizar la prueba a traves de un cableado RED LAN, y utilizar los puertos RJ45, para la coneccion, recuerda que estos puertos soportan 1Gbps, y veras la diferencia en la descarga el cual es mucho mas recomendado.

 

Nos comentas como te ha ido con esta ayuda/sugerencia.

 

Saludos

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