Discusión del foro

Principiante

17-08-2022

Resuelto

¿Por qué luego de cambiarme de plan de postpago a prepago resulta ahora que no puedo hacer recargas?

Desde el día 13 estoy sin poder comunicarme ni hacer recargas, me dicen que su sistema está mal; o es que ¿no aceptan mi solicitud de cambio de plan?

cambio de plan

migración a prepago

recargas

1 Respuesta

jesusd23
Leyenda
17-08-2022
Hola Porper

Lamentamos la incomodidad por el cual estás pasando, te recomiendo que te comuniques con un asesor a través del ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123 para que te brinden el soporte correspondiente del inconveniente que presentas con tu servicio prepago.

Espero que te ayuden, saludos.

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Desde el día 13 estoy sin poder comunicarme ni hacer recargas, me dicen que su sistema está mal; o es que ¿no aceptan mi solicitud de cambio de plan?

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¿Por qué luego de cambiarme de plan de postpago a prepago resulta ahora que no puedo hacer recargas?","moderationData":{"__ref":"ModerationData:moderation_data:76949"},"body":"

Hola Porper

Lamentamos la incomodidad por el cual estás pasando, te recomiendo que te comuniques con un asesor a través del ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 0 800 00 123 para que te brinden el soporte correspondiente del inconveniente que presentas con tu servicio prepago.

Espero que te ayuden, saludos.

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