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qué no puedo renovar mi equipo en cuotas si estoy al día en mis pagos?","conversation":{"__ref":"Conversation:conversation:54620"},"id":"message:54620","revisionNum":3,"uid":54620,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:105227"},"metrics":{"__typename":"MessageMetrics","views":3891},"postTime":"2020-09-19T23:25:59.237-05:00","lastPublishTime":"2022-02-18T15:14:33.800-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" No entiendo por qué no puedo renovar mi celular en cuotas si yo estoy al día en mis pagos. No todas las personas han recibido un dineral de la AFP, así que no puedo pagar 600 o 800 al contado. Estoy muy agotada de esta tontería, voy a portar mi servicio apenas pueda. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"125","kudosSumWeight":1,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:20873":{"__typename":"Conversation","id":"conversation:20873","topic":{"__typename":"BlogTopicMessage","uid":20873},"lastPostingActivityTime":"2021-10-26T12:34:33.125-05:00","solved":false},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top"},"Blog:board:Articulos":{"__typename":"Blog","id":"board:Articulos","displayId":"Articulos","nodeType":"board","conversationStyle":"BLOG","title":"Artículos","shortTitle":"Artículos","parent":{"__ref":"Category:category:top"}},"User:user:1329":{"__typename":"User","uid":1329,"login":"HAGUZ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"id":"user:1329"},"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMDg3My04MzQ2aUQ2ODNFNUY4QTlFOTFDQUY?revision=14\"}":{"__typename":"AssociatedImage","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMDg3My04MzQ2aUQ2ODNFNUY4QTlFOTFDQUY?revision=14","title":"WhatsApp Image 2021-10-15 at 17.17.10.jpg","associationType":"BODY","width":720,"height":1600,"altText":null},"BlogTopicMessage:message:20873":{"__typename":"BlogTopicMessage","subject":"¡Ya puedes renovar tu equipo!","conversation":{"__ref":"Conversation:conversation:20873"},"id":"message:20873","revisionNum":14,"uid":20873,"depth":0,"board":{"__ref":"Blog:board:Articulos"},"author":{"__ref":"User:user:1329"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":311419},"postTime":"2019-06-06T16:19:17.313-05:00","lastPublishTime":"2021-10-26T12:34:33.125-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ¡Hola Comunidad! \n \n Les saluda nuevamente Haguz 😊 \n \n El día de hoy les hablaré sobre un tema que a todos nos interesa sobre todo cuando estamos a punto de renovar, así que empecemos. \n . \n . \n ¡Ya puedes renovar tu equipo! \n \n A todos nos emociona cuando llega el día en que nos toca renovar y por eso nos merecemos un buen equipo, ¿no creen? 😉 \n \n Ahora, ¿sabes qué día te toca renovar y por dónde consultarlo? \n \n Bueno, yo te lo explicaré sin necesidad de acercarte a un centro de atención, igualmente iremos poco a poco. \n \n Para ver tu fecha de renovación debes ingresar a la app Mi Claro y dirigirte a \"Plan\", y en \"Características\" encontrarás la información: \n \n \n \n Puntos importantes que debemos tener en cuenta para renovar nuestro equipo ☝🏻 \n \n Comunidad, recuerden que para renovar, la primera consideración que deben tener en cuenta es que no tienen que tener importes pendientes con Claro y que su contrato haya finalizado. \n \n Algunas veces Claro notifica a sus clientes mediante SMS que pueden acceder a una renovación anticipada. Si desean aplicar a este beneficio, lo único que deben hacer es pagar sus recibos puntualmente. \n \n Finalmente y lo más importante, es que antes de tu renovación se realizará una evaluación crediticia. \n \n Para solicitar la renovación puedes comunicarte al 0 800 00 200 o solicitarlo por la Tienda Online de Claro: https://tiendaclaro.pe/ \n \n Les recomiendo siempre visitar la Tienda Online porque hay muchas promociones en equipos, sobre todo en los Cyberdays. \n \n ¡Y listo! Entérate cuándo puedes renovar desde la comodidad de tu hogar. \n \n ¡Si tienen dudas me comentan! :robotwink: 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qué no figuran mis Claro Puntos por renovación?","conversation":{"__ref":"Conversation:conversation:31776"},"id":"message:31776","revisionNum":3,"uid":31776,"depth":0,"board":{"__ref":"Forum:board:claro-club-puntos"},"author":{"__ref":"User:user:52299"},"metrics":{"__typename":"MessageMetrics","views":1502},"postTime":"2019-12-13T19:18:27.828-05:00","lastPublishTime":"2020-07-27T15:30:10.839-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Acabo de renovar mi equipo y cambiar de plan, eso me genera Claro Puntos, pero no aparecen en mi perfil. \n \n 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