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tan esperado, y saliendo justo a 2 cuadras de la tienda, queriéndonos tomar ese primer selfie, se nos cae aparatosamente nuestro querido móvil. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":2334},"postTime":"2019-03-06T21:56:31.277-05:00","lastPublishTime":"2022-12-16T12:09:40.391-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ¡Hola muchachos! \n \n ¿Habrá algo peor que comprarte un celular nuevo con mucho esfuerzo y que ese mismo día se te rompa la pantalla? 😔 \n \n Tristemente, eso fue lo que me sucedió hace unos años. \n \n Compré el celular que tanto quería y de regreso a casa quise estrenarlo con el primer selfie y bueno, ya se imaginan lo qué pasó. El celular se me resbaló de las manos. 😓 \n \n A cualquiera le puede pasar y como sabemos, la garantía de los celulares no cubre ciertos eventos, como que se rompa la pantalla, derrame de líquidos, y aún peor los robos; por lo que al sufrir algo así, automáticamente perdemos la garantía y nos toca comprar otro celular. \n \n Entonces, la gran pregunta es ¿qué podrá proteger nuestro celular cuándo tenemos este tipo de incidencias? \n \n \n \n ✨ Protección Móvil ✨ El servicio que me hubiese gustado tener en ese entonces. 😅 \n \n Protección Móvil brinda la opción de asegurar tu nuevo celular, para que en caso de robo o daño físico puedas reportarlo como un siniestro y obtener otro celular con las mismas características. Eso sí, para acceder al seguro debes contratarlo máximo hasta 30 días después de la compra de tu celular. Pasado este tiempo, no podrás afiliarte. \n \n Seguro te estás preguntando, cuánto cuesta el servicio. En este cuadro te lo explico: \n \n \n \n Veamos un ejemplo: \n \n Si compraste un equipo con valor Prepago igual a S/1000, la prima que te corresponderá pagar mensualmente será de S/ 27 mensuales. Luego, si reportas el celular como robado, Protección Móvil cubrirá el 60% del costo de tu nuevo celular de reemplazo y solo deberás pagar el 40%. Cabe mencionar que tu celular estará protegido desde el primer momento en que adquieres el servicio. \n \n Conoce más detalles en: \n \n https://www.claro.com.pe/personas/beneficios/movil/proteccion-movil/ \n \n \n Para realizar el reporte de un siniestro debes seguir los siguientes pasos: \n \n \n Marca el *855 desde un celular Claro o el 0800-71-855 desde cualquier teléfono. \n Dependiendo de tu caso, deberás descargar, llenar y subir una Solicitud de Indemnización que se encuentra en el siguiente link: https://www.proteccionmovil.com.pe/#pasos \n Se revisará tus documentos durante el siguiente día hábil de haber sido recibidos y se te enviará un correo electrónico📩. \n Luego, llama una vez más al *855 o al 0800-71-855 para conocer los últimos pasos📩. \n \n \n Espero que esta información te haya sido de ayuda, te recomiendo contratar Protección Móvil, yo lo contraté apenas me compre mi nuevo celular.😊 Tú puedes hacerlo al momento de comprar el tuyo o si ya lo compraste y estás dentro de los 30 primero días, llena tus datos aquí: https://www.claro.com.pe/personas/beneficios/movil/proteccion-movil/ \n \n ¡Hasta la próxima! \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2890","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0xODU1OS05Njg4aUVGRTEwOTNGNzgwNjM4M0Y?revision=18\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0xODU1OS05Njg3aTgwMzQ0MTU2NzdGRTBBNjc?revision=18\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:22809":{"__typename":"Conversation","id":"conversation:22809","topic":{"__typename":"BlogTopicMessage","uid":22809},"lastPostingActivityTime":"2021-10-01T15:09:18.833-05:00","solved":false},"User:user:1329":{"__typename":"User","uid":1329,"login":"HAGUZ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"id":"user:1329"},"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMjgwOS0zMTcxaTE0QzQzOURFRkJFNUQ1MkQ?revision=8\"}":{"__typename":"AssociatedImage","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMjgwOS0zMTcxaTE0QzQzOURFRkJFNUQ1MkQ?revision=8","title":"Texto-INEN.jpg","associationType":"BODY","width":1600,"height":900,"altText":null},"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMjgwOS04Mjk2aUExMzIxMTdGMTc3RTY2Nzg?revision=8\"}":{"__typename":"AssociatedImage","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMjgwOS04Mjk2aUExMzIxMTdGMTc3RTY2Nzg?revision=8","title":"comisaria.PNG","associationType":"BODY","width":944,"height":606,"altText":null},"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMjgwOS0zMTc2aUREREE1RjU5MzQyNzA0REU?revision=8\"}":{"__typename":"AssociatedImage","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMjgwOS0zMTc2aUREREE1RjU5MzQyNzA0REU?revision=8","title":"CD1.jpg","associationType":"BODY","width":1230,"height":615,"altText":null},"BlogTopicMessage:message:22809":{"__typename":"BlogTopicMessage","subject":"¡Recupera tu equipo celular!","conversation":{"__ref":"Conversation:conversation:22809"},"id":"message:22809","revisionNum":8,"uid":22809,"depth":0,"board":{"__ref":"Blog:board:Articulos"},"author":{"__ref":"User:user:1329"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":20175},"postTime":"2019-07-21T15:37:14.059-05:00","lastPublishTime":"2021-10-01T15:09:18.833-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ¡Hola! \n \n Es posible que a ti también te hayan robado y/o hurtado tu equipo celular, y como a muchos, también tuve que pasar por este lamentable hecho. \n \n Sin embargo, aquí te voy a indicar una alternativa para recuperar tu equipo robado, una alternativa que quizás no conocías pero antes debes tener en cuenta lo siguiente: \n \n 1. Guarda tu código IMEI \n \n El código IMEI es un código único e intransferible para cada equipo que lo identifica, es como el DNI para los equipos móviles. \n \n ¿Conoces tu IMEI? 🤔 \n \n Si no lo sabes, es muy fácil, marca el *#06# para obtenerlo desde tu equipo móvil, de inmediato aparecerá tu código en la pantalla. \n \n \n \n Si no tienes el equipo a la mano porque ya te han robado puedes encontrar el código IMEI en la caja del equipo, también en la boleta o factura de la compra y por último, si el equipo fue adquirido en Claro también puedes encontrarlo en la copia de tu contrato en caso de ser postpago. \n \n Es muy importante tener este código, consíguelo y guárdalo. \n \n Más información aquí: hablandoclaro.pe/codigo-imei-reporta-y-bloquea-tu-celular-robado/ \n \n 2. Llama a Claro y bloquea el equipo \n \n Si has sido víctima de robo como yo, llama al 123 desde cualquier otra línea de Claro no importa si es postpago o prepago. Si no tienes un celular Claro a la mano y es de otro operador, puedes llamar al 0 800 00 123 (también aplica en servicios fijos). \n \n Una vez que hayas bloqueado tu servicio móvil, el asesor que te atenderá te brindará un código de desbloqueo. Con ese código tendrás 30 días para recuperar tu línea acercándote a un centro de atención y no perderla. \n \n Sé que es una situación difícil y un poco traumante cuando pasamos por un robo, por eso debemos andar con mucho cuidado en cualquier lugar que nos encontremos y estemos expuestos. \n \n 3. ¡Es importante DENUNCIAR! \n \n Y no es una pérdida de tiempo… ¡No seas tan conformista amigo/a! No te conformes con comprarte otro equipo móvil y no denunciar el hecho. ¿No recuerdas cuánto costó conseguir tu equipo? Ve y haz tu denuncia, si vale la pena, incluso podrías recuperar el móvil antes de lo que te imaginas gracias al trabajo de los efectivos policiales. \n \n Si te han robado presenta tu denuncia en la comisaría más cercana de donde ocurrió el hecho: mininter.gob.pe/ubica-tu-comisaria \n \n \n \n No importa la marca, modelo y el precio de tu celular tienes derecho a presentar tu denuncia por robo de tu equipo móvil, te recomiendo mirar este video: https://www.youtube.com/watch?v=Yc9jWRh2cCY&t=103s \n \n ¡Ademas! \n \n Mediante la campaña #CelularDevuelto puedes recuperar tu celular: web.facebook.com/watch/?v=10156215211643464 \n \n ¿Dónde puedo saber si me equipo ha sido recuperado para su devolución? 🤔 \n \n Ingresa aquí: https://celulares.mininter.gob.pe \n \n \n \n ¡Esto es todo por ahora! y recuerda ¡denuncia el robo y podrás recuperar tu equipo! \n \n Si tienes alguna consulta puedes realizarlo con un asesor de servicios mediante el inbox del Facebook de Claro Perú. \n \n Referencias: \n https://www.defensoria.gob.pe/blog/que-hacer-si-te-roban-el-telefono-celular/ \n http://hablandoclaro.pe/codigo-imei-reporta-y-bloquea-tu-celular-robado/ \n \n ¡Felices Fiestas Patrias! :heart: 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