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Conoce los canales de atención 😉","conversation":{"__ref":"Conversation:conversation:21523"},"id":"message:21523","revisionNum":9,"uid":21523,"depth":0,"board":{"__ref":"Blog:board:Articulos"},"author":{"__ref":"User:user:1329"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":9492},"postTime":"2019-06-24T10:57:18.979-05:00","lastPublishTime":"2024-01-08T13:03:54.809-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ¿El 123 no responde? \n \n Les cuento, un día necesitaba hacer una consulta con un asesor llamando al 123 pero las líneas estaban ocupadas 😕 \n \n Otro día un amigo también intento llamar al 123 y la contestadora le decía que el número no existía y no tenía otro móvil disponible para llamar al 123 😔 \n \n Y bueno, después de hacer una ardua investigación, encontré que el 123 no es el único canal de atención, ahí les cuento. \n \n Les presento: \n \n ✨¡Auto Atención y Atención Virtual!✨ \n \n A veces tenemos tantas dudas sobre nuestros servicios y no sabemos que nosotros mismos tenemos la solución a través de plataformas de fácil uso y acceso ¡te lo resumo así no más! \n \n Mi Claro app \n \n Para acceder debes tener una cuenta en Mi Claro, si aún no te has registrado dale clic aquí y sigue los pasos. \n \n Puedes hacer lo siguiente: \n \n - Consultar Saldo (Incluye Claro Puntos) \n - Comprar Paquetes de Internet \n - Ver tu fecha de renovación \n - Comprar paquetes \n - Realizar un cambio de plan \n - Afiliarte al débito automático \n - Ver tu importe pendiente \n - Descargar tus recibos, pagarlos y más \n \n \n \n Si no tienes la app descárgala desde: \n \n Play Store \n App Store \n \n Ahora... \n \n ¿Conocías los ATM? 🤔 \n \n Bueno, los ATM son los cajeros que se encuentran en los centros de atención de Claro, ahí puedes realizas muchas transacciones y créeme que te ahorrarás un montón de tiempo. \n \n Aquí te dejo un artículo que te explica todo a detalle ----> ATM Artículo \n \n \n \n Comunidad Claro \n \n Otra plataforma de auto atención, es el lugar dónde nos encontramos leyendo este artículo ahora mismo ¡La Comunidad Claro! \n \n Aquí encontrarán respuestas de otros clientes que comparten su experiencia con el servicio y que ayudará a despejar las dudas de otros clientes. \n \n \n \n ¡ClaroBot! \n \n Nuestro querido Bot 💖 esta es otra opción que podemos considerar para que un asesor nos ayude con alguna duda o consulta que tengamos respecto al servicio. Aquí también se podrán gestionar solicitudes y más! \n \n Recuerda que si cuentas con internet (datos) en tu Smartphone, Tablet, Laptop y/o PC puedes chatear con un asesor de servicios en lugar de llamar al 123. ¡Más práctico! \n \n Para ponerte en conctacto con el bot, ingresa aquí: https://cl4ro.pe/whatsapp \n \n Recuerda que si cuentas con internet (datos) en tu Smartphone, Tablet, Laptop y/o PC puedes chatear con un asesor de servicios en lugar de llamar al 123. ¡Más práctico! \n \n Facebook (Inbox) \n \n El más conocido por muchos, es este otro canal de atención al cliente. \n \n Principalmente es uno de mis favoritos, lo uso frecuentemente, los asesores son muy amables y me han ayudado en varias oportunidades, realizan todo tipo de transacciones. \n \n \n \n Y eso es todo amigos, espero que este artículo sea de mucha utilidad 😊 \n \n ¡Si tienes dudas házmelo saber en los comentarios! 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Guarda tu código IMEI \n \n El código IMEI es un código único e intransferible para cada equipo que lo identifica, es como el DNI para los equipos móviles. \n \n ¿Conoces tu IMEI? 🤔 \n \n Si no lo sabes, es muy fácil, marca el *#06# para obtenerlo desde tu equipo móvil, de inmediato aparecerá tu código en la pantalla. \n \n \n \n Si no tienes el equipo a la mano porque ya te han robado puedes encontrar el código IMEI en la caja del equipo, también en la boleta o factura de la compra y por último, si el equipo fue adquirido en Claro también puedes encontrarlo en la copia de tu contrato en caso de ser postpago. \n \n Es muy importante tener este código, consíguelo y guárdalo. \n \n Más información aquí: hablandoclaro.pe/codigo-imei-reporta-y-bloquea-tu-celular-robado/ \n \n 2. Llama a Claro y bloquea el equipo \n \n Si has sido víctima de robo como yo, llama al 123 desde cualquier otra línea de Claro no importa si es postpago o prepago. Si no tienes un celular Claro a la mano y es de otro operador, puedes llamar al 0 800 00 123 (también aplica en servicios fijos). \n \n Una vez que hayas bloqueado tu servicio móvil, el asesor que te atenderá te brindará un código de desbloqueo. Con ese código tendrás 30 días para recuperar tu línea acercándote a un centro de atención y no perderla. \n \n Sé que es una situación difícil y un poco traumante cuando pasamos por un robo, por eso debemos andar con mucho cuidado en cualquier lugar que nos encontremos y estemos expuestos. \n \n 3. ¡Es importante DENUNCIAR! \n \n Y no es una pérdida de tiempo… ¡No seas tan conformista amigo/a! No te conformes con comprarte otro equipo móvil y no denunciar el hecho. ¿No recuerdas cuánto costó conseguir tu equipo? Ve y haz tu denuncia, si vale la pena, incluso podrías recuperar el móvil antes de lo que te imaginas gracias al trabajo de los efectivos policiales. \n \n Si te han robado presenta tu denuncia en la comisaría más cercana de donde ocurrió el hecho: mininter.gob.pe/ubica-tu-comisaria \n \n \n \n No importa la marca, modelo y el precio de tu celular tienes derecho a presentar tu denuncia por robo de tu equipo móvil, te recomiendo mirar este video: https://www.youtube.com/watch?v=Yc9jWRh2cCY&t=103s \n \n ¡Ademas! \n \n Mediante la campaña #CelularDevuelto puedes recuperar tu celular: web.facebook.com/watch/?v=10156215211643464 \n \n ¿Dónde puedo saber si me equipo ha sido recuperado para su devolución? 🤔 \n \n Ingresa aquí: https://celulares.mininter.gob.pe \n \n \n \n ¡Esto es todo por ahora! y recuerda ¡denuncia el robo y podrás recuperar tu equipo! \n \n Si tienes alguna consulta puedes realizarlo con un asesor de servicios mediante el inbox del Facebook de Claro Perú. \n \n Referencias: \n https://www.defensoria.gob.pe/blog/que-hacer-si-te-roban-el-telefono-celular/ \n http://hablandoclaro.pe/codigo-imei-reporta-y-bloquea-tu-celular-robado/ \n \n ¡Felices Fiestas Patrias! 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