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KarolaSparkle20
Principiante
01-05-2019
Resuelto

¿Por qué no puedo comprar con la facturación de Claro?

Intenté comprar con la Facturación de Claro y me salió error, esta cuenta de pago no está disponible para mi cuenta. ¿Qué es lo que tengo que hacer?

google play
otro servicios Claro

2 Respuestas

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    09-05-2019

    Hola Karol,

     

    https://comunidad.claro.com.pe/t5/M%C3%B3vil/C%C3%B3mo-soluciono-el-error-OR-DVASA2-02/td-p/15297

     

    Ingresa al link, ya se cuenta con la respuesta y solución, recuerda que tienes que cumplir ciertos requisitos para comprar por Google Play.

     

     

    Espero te ayude, si fuese así no olvides marcar como solución mi respuesta. 

     

    Me olvidé mencioanr que también puedes pedir soporte por el inbox del Facebook Claro.

     

    Un gusto ayudarte.

     

    Dieguin

  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    02-05-2019

     

    Nos podrías indicar el detalle de tu compra si es mediante play store o la tienda virtual de la página web y de ser necesario nos adjuntarías un print del error ocultando tus datos personales.

     

    Saludos.

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¿Por qué no puedo comprar con la facturación de Claro?","moderationData":{"__ref":"ModerationData:moderation_data:20021"},"body":"

Hola Karol,

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https://comunidad.claro.com.pe/t5/M%C3%B3vil/C%C3%B3mo-soluciono-el-error-OR-DVASA2-02/td-p/15297

\n

 

\n

Ingresa al link, ya se cuenta con la respuesta y solución, recuerda que tienes que cumplir ciertos requisitos para comprar por Google Play.

\n

 

\n

\n

 

\n

Espero te ayude, si fuese así no olvides marcar como solución mi respuesta. 

\n

 

\n

Me olvidé mencioanr que también puedes pedir soporte por el inbox del Facebook Claro.

\n

 

\n

Un gusto ayudarte.

\n

 

\n

Dieguin

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-05-09T14:43:10.104-05:00","lastPublishTime":"2020-08-18T12:33:38.266-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":6628},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:19632/message:20021","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMDAyMS02NjU0aTA1MzUwN0NCNkM4OTFDRDQ?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:19640":{"__typename":"ModerationData","id":"moderation_data:19640","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19640":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57152"},"id":"message:19640","revisionNum":2,"uid":19640,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:19632"},"conversation":{"__ref":"Conversation:conversation:19632"},"subject":"Re: ¿Por qué no puedo comprar con la facturación de Claro?","moderationData":{"__ref":"ModerationData:moderation_data:19640"},"body":"

Hola KarolaSparkle20

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\n

Nos podrías indicar el detalle de tu compra si es mediante play store o la tienda virtual de la página web y de ser necesario nos adjuntarías un print del error ocultando tus datos personales.

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\n

Saludos.

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