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Perelhe
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17-01-2022
Resuelto

¿Por qué aparezco como deudor en Infocorp?

A pesar de no tener deuda alguna con la empresa Claro, aparezco como deudor, ¿qué puedo hacer para solucionar este inconveniente?

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  • Avatar de SFtasy9
    SFtasy9
    Leyenda
    17-01-2022

    Hola,

     

    Entiendo que estás como deudor en Infocorp porque te han indicado que tienes una deuda en Claro.

     

    Bueno, lo que tendrías que hacer es cerciorarte que efectivamente no tengas ni una deuda en Claro, puedes apoyarte el ClaroBot para que te lo confirmen. 

     

    Si no llegarás a tener deudas, solicita una carta de no adeudo, esa carta será tu respaldo frente a Infocorp.

     

    Para ello deberás acercarte a un centro de atención, puedes agendar una cita en este enlace: https://www.claro.com.pe/personas/agenda-tu-cita/  

     

    Slds.

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ilimitado","conversation":{"__ref":"Conversation:conversation:85684"},"id":"message:85684","revisionNum":1,"uid":85684,"depth":0,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"author":{"__typename":"User","uid":181766,"login":"user500","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":86},"postTime":"2025-03-15T18:30:23.132-05:00","lastPublishTime":"2025-03-15T18:30:23.132-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:71866":{"__typename":"User","id":"user:71866","uid":71866,"login":"SFtasy9","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-06T11:59:27.490-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03MTg2Ni05NDEyaUUwRjkzMDUxMEFEMEEyM0Q"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:71866"},"ModerationData:moderation_data:73255":{"__typename":"ModerationData","id":"moderation_data:73255","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:73255":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:71866"},"id":"message:73255","revisionNum":7,"uid":73255,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"parent":{"__ref":"ForumTopicMessage:message:73254"},"conversation":{"__ref":"Conversation:conversation:73254"},"subject":"Re: ¿Por qué aparezco como deudor en Infocorp?","moderationData":{"__ref":"ModerationData:moderation_data:73255"},"body":"

Hola,

\n

 

\n

Entiendo que estás como deudor en Infocorp porque te han indicado que tienes una deuda en Claro.

\n

 

\n

Bueno, lo que tendrías que hacer es cerciorarte que efectivamente no tengas ni una deuda en Claro, puedes apoyarte el ClaroBot para que te lo confirmen. 

\n

 

\n

Si no llegarás a tener deudas, solicita una carta de no adeudo, esa carta será tu respaldo frente a Infocorp.

\n

 

\n

Para ello deberás acercarte a un centro de atención, puedes agendar una cita en este enlace: https://www.claro.com.pe/personas/agenda-tu-cita/  

\n

 

\n

Slds.

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