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  • Avatar de Jorge102
    Jorge102
    Aficionado
    29-04-2021

    Puedes hacer tu recarga desde la aplicación claro

  • Avatar de erikayuliana28
    erikayuliana28
    Leyenda
    30-04-2021

    Hola Vilma58

     

    Un gusto en saludarte, si te refieres a que te quitan tu recarga, o sea te quitan el saldo, puede que se deba a que estas afiliada a algún servicio extra, por lo que te recomiendo que llames al 123 a atención al cliente para que te ayuden a solucionar el problema, también puedes escribir al inbox del Facebook de Claro y un asesor se comunicara contigo.

     

    Ahora, si te refieres a retirar o deshacer una recarga, no es posible, ya que una vez que ingresa esa recarga al servicio no hay manera de restaurar la acción.

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llego?","id":"message:84214","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:177551"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:84214"},"moderationData":{"__ref":"ModerationData:moderation_data:84214"},"postTime":"2024-09-23T05:05:04.080-05:00","lastPublishTime":"2024-09-24T09:45:37.002-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":1080},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:84214"},"Conversation:conversation:84214":{"__typename":"Conversation","id":"conversation:84214","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84214"},"lastPostingActivityTime":"2024-09-27T18:19:58.527-05:00","lastPostTime":"2024-09-27T18:19:58.527-05:00"},"ModerationData:moderation_data:84214":{"__typename":"ModerationData","id":"moderation_data:84214","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:84214":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:84214","relatedMessage":{"__ref":"ForumTopicMessage:message:84214"}},"User:user:131025":{"__typename":"User","id":"user:131025","uid":131025,"login":"Jorge102","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-28T08:37:37.667-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:xnuvx57277/user:131025"},"ModerationData:moderation_data:66150":{"__typename":"ModerationData","id":"moderation_data:66150","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:66150":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:131025"},"id":"message:66150","revisionNum":1,"uid":66150,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:prepago"},"parent":{"__ref":"ForumTopicMessage:message:66149"},"conversation":{"__ref":"Conversation:conversation:66149"},"subject":"Re: Quitar una recarga","moderationData":{"__ref":"ModerationData:moderation_data:66150"},"body":"

Puedes hacer tu recarga desde la aplicación claro

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Hola Vilma58

\n

 

\n

Un gusto en saludarte, si te refieres a que te quitan tu recarga, o sea te quitan el saldo, puede que se deba a que estas afiliada a algún servicio extra, por lo que te recomiendo que llames al 123 a atención al cliente para que te ayuden a solucionar el problema, también puedes escribir al inbox del Facebook de Claro y un asesor se comunicara contigo.

\n

 

\n

Ahora, si te refieres a retirar o deshacer una recarga, no es posible, ya que una vez que ingresa esa recarga al servicio no hay manera de restaurar la acción.

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