Discusión del foro

Aficionado

29-11-2019

Resuelto

Tengo internet ilimitado, pero no puedo compartir a la laptop ¿por qué?

Tengo internet ilimitado y porque no comparte a mi laptop, yo trabajo con ese equipo y no puedo realizar mis cursos virtuales.

9 Respuestas

xH1t0k1r1x
Leyenda
29-11-2019
Hola que tal

SI TE REFIERES A UNA LINEA MÓVIL EN PLAN DE S/65.00 O MAYOR.

Te explico los planes ilimitados son ilimitados para la línea en el equipo.

*Al compartir sea por wifi, cable usb o bluetooth tiene un límite de gigas a compartir (lo que se llama limite tethering). Que una vez consumidos ya no podrás compartir por 2 motivos:

1- SI TE ACABASTE LOS GIGAS CON MÁXIMA VELOCIDAD.
2- SI YA UTILIZASTE LOS GIGAS PARA COMPARTIR.

Te dejó una imagen con los planes ilimitados y los límites de gigas a compartir.

Te recomiendo darle una mirada de igual forma, a la web, donde esta la información de todos los planes.

Espero haberte ayudado ¡nos vemos!
- Fredy77
  Aficionado
  28-12-2019
  Gracias
HAGUZ
Leyenda
29-11-2019
Fredy77 ¡Hola! Soy HAGUZ Super Usuario, ¿qué tal?

Te recomiendo revisar si estás haciendolo de manera correcta aquí: comunidad.claro.com.pe/t5/Móvil/Cómo-puedo-compartir-internet-a-mi-lapto

Fredy77 ha escrito:

Tengo internet ilimitado y porque no comparte a mi laptop, yo trabajo con ese equipo y no puedo realizar mis cursos virtuales.
Sael1
Profesional
29-11-2019
Recuerda que todos los planes ilimitados solo te brindan un porcentaje para compartir. Una vez que compartes ya no podrás compartir más.
AD4
Principiante
30-11-2019
Recuerda que los planes ilimitados tienes 2 resticciones:
*Limite maximo en compartir gigas a otros dipositivos sea moviles, tv, tablet, computadoras o laptos entre otros.
*Limite en navegacion en alta velocidad.

Recordamos que la alta velocidad en 4g seria de 5 mbps y 4.5g 10 mbps.

En cuanto una vez consumida los gigas en alta velocidad que te brinda tu plan tu navegacion sera en 256 kbps el cual solo te permitira basicamente utilizarlo para busquedas en google, conectarte en tus redes sociales e enviar mensajes, en cuamto a visualizar videos o fotos notaras la lentitud.

Para saber cuales son tus resticciones de tu plan te invito a ingresar a este link donde estan todos los planes:

https://www.claro.com.pe/personas/movil/postpago/
Mark_Blade
Principiante
01-12-2019
Hola Fredy77

Tu problema me ha ocurrido en alguna ocasion, te explico, generalmente se debe a tres factores;

1) Tu laptop, puede que la conexion de red no este bien configurada o que este dañada tu antena de WIFI.
2) Tu línea, mira si tu plan no venció y no has acabado tus gigas, (pero lo dudo, debido a que tienes Internet Ilimitado)
3) La cobertura, (y este es el mas comun), Simplement debes buscar una zona donde tengas más cobertura para acceder a tu Internet del teléfono

Si mi respuesta te ayudó no olvides dejar tu like y marcarla como respuesta
GRACIAS
Scar05
Principiante
29-11-2019
Hola Buenas Noches!

Quizás sea necesario realizar unos decirte por Atención tecnológica para verificar el inconveniente.

Llama al 123 opc 1.
- franco-1973
  Principiante
  29-11-2019
  El problema lo debes de tener o bien con tu computadora, tu línea o con la cobertura. Son tres factores que influyen.
  
  Con tu computadora, mira en la parte de conexión de red si está todo bien. Muchas veces eso pasa por configuración.
  
  Con tu plan, mira si tu plan no venció y no has acabado tus gigas. Te comento que el problema con la caída de velocidad del Internet ilimitado es que no puedes navegar bien. Por lo tanto aparecerá la señal pero no tendrás acceso a internet
  
  Y el último la cobertura, si el problema es de cobertura, debes de buscar una zona donde tengas más cobertura para acceder a tu Internet por el teléfono.
  
  Una Última pregunta ¿qué plan tienes?
Stormspirt
Leyenda
29-11-2019
Hola amigos nos comentaría si le solucionaron en inconveniente.

Saludos!

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Tengo internet ilimitado y porque no comparte a mi laptop, yo trabajo con ese equipo y no puedo realizar mis cursos virtuales.

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Tengo internet ilimitado, pero no puedo compartir a la laptop ¿por qué?","moderationData":{"__ref":"ModerationData:moderation_data:30996"},"body":"

Hola que tal

SI TE REFIERES A UNA LINEA MÓVIL EN PLAN DE S/65.00 O MAYOR.

Te explico los planes ilimitados son ilimitados para la línea en el equipo.

*Al compartir sea por wifi, cable usb o bluetooth tiene un límite de gigas a compartir (lo que se llama limite tethering). Que una vez consumidos ya no podrás compartir por 2 motivos:

1- SI TE ACABASTE LOS GIGAS CON MÁXIMA VELOCIDAD.
2- SI YA UTILIZASTE LOS GIGAS PARA COMPARTIR.

Te dejó una imagen con los planes ilimitados y los límites de gigas a compartir.

Te recomiendo darle una mirada de igual forma, a la web, donde esta la información de todos los planes.

Espero haberte ayudado ¡nos vemos!

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Gracias

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Fredy77 ¡Hola! Soy HAGUZ Super Usuario, ¿qué tal?

Te recomiendo revisar si estás haciendolo de manera correcta aquí: comunidad.claro.com.pe/t5/Móvil/Cómo-puedo-compartir-internet-a-mi-lapto

Fredy77 ha escrito:
\n
Tengo internet ilimitado y porque no comparte a mi laptop, yo trabajo con ese equipo y no puedo realizar mis cursos virtuales.
\n

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Recuerda que todos los planes ilimitados solo te brindan un porcentaje para compartir. Una vez que compartes ya no podrás compartir más.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"144","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-11-29T15:49:45.148-05:00","lastPublishTime":"2019-11-29T15:49:45.148-05:00","metrics":{"__typename":"MessageMetrics","views":70152},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:30993/message:31050","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:78715":{"__typename":"User","id":"user:78715","uid":78715,"login":"AD4","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-28T22:55:59.806-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:78715"},"ModerationData:moderation_data:31143":{"__typename":"ModerationData","id":"moderation_data:31143","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:31143":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:78715"},"id":"message:31143","revisionNum":1,"uid":31143,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:30993"},"conversation":{"__ref":"Conversation:conversation:30993"},"subject":"Re: Tengo internet ilimitado, pero no puedo compartir a la laptop ¿por qué?","moderationData":{"__ref":"ModerationData:moderation_data:31143"},"body":"

Recuerda que los planes ilimitados tienes 2 resticciones:

*Limite maximo en compartir gigas a otros dipositivos sea moviles, tv, tablet, computadoras o laptos entre otros.

*Limite en navegacion en alta velocidad.

Recordamos que la alta velocidad en 4g seria de 5 mbps y 4.5g 10 mbps.

En cuanto una vez consumida los gigas en alta velocidad que te brinda tu plan tu navegacion sera en 256 kbps el cual solo te permitira basicamente utilizarlo para busquedas en google, conectarte en tus redes sociales e enviar mensajes, en cuamto a visualizar videos o fotos notaras la lentitud.

Para saber cuales son tus resticciones de tu plan te invito a ingresar a este link donde estan todos los planes:

https://www.claro.com.pe/personas/movil/postpago/

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Hola Fredy77

Tu problema me ha ocurrido en alguna ocasion, te explico, generalmente se debe a tres factores;

1) Tu laptop, puede que la conexion de red no este bien configurada o que este dañada tu antena de WIFI.

2) Tu línea, mira si tu plan no venció y no has acabado tus gigas, (pero lo dudo, debido a que tienes Internet Ilimitado)

3) La cobertura, (y este es el mas comun), Simplement debes buscar una zona donde tengas más cobertura para acceder a tu Internet del teléfono

Si mi respuesta te ayudó no olvides dejar tu like y marcarla como respuesta

GRACIAS

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Hola Buenas Noches!

Quizás sea necesario realizar unos decirte por Atención tecnológica para verificar el inconveniente.

Llama al 123 opc 1.

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El problema lo debes de tener o bien con tu computadora, tu línea o con la cobertura. Son tres factores que influyen.

Con tu computadora, mira en la parte de conexión de red si está todo bien. Muchas veces eso pasa por configuración.

Con tu plan, mira si tu plan no venció y no has acabado tus gigas. Te comento que el problema con la caída de velocidad del Internet ilimitado es que no puedes navegar bien. Por lo tanto aparecerá la señal pero no tendrás acceso a internet

Y el último la cobertura, si el problema es de cobertura, debes de buscar una zona donde tengas más cobertura para acceder a tu Internet por el teléfono.

Una Última pregunta ¿qué plan tienes?

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Hola amigos nos comentaría si le solucionaron en inconveniente.

Saludos!

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