Discusión del foro

8 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    26-11-2020

    Hola Edv1983, 

    Primero que nada, asegúrate que ya puedas renovar, eso lo puedes ver por la app de Mi Claro. (En caso tengas un contrato previo con Claro, si no lo tienes omite este paso)

     

     

    Una vez que hayas validado esa información, tienes varias opciones para solicitar tu renovación.

     

    Puedes realizarlo a través de:

     

    - https://tiendaclaro.pe/ y completar los datos solicitados del equipo que desees

     

    - Llamando al canal de televentas que es el 080000200

     

    Recuerda que te volverán a realizar una evaluación crediticia y dependerá de tu calificación en el sistema.

     

    Un gusto poder ayudarte.

  • Avatar de Richard_1
    Richard_1
    Principiante
    26-11-2020

    Presencial acercandote a una tienda o con una llamada *200

  • Avatar de Coneko
    Coneko
    Principiante
    26-11-2020

    Si ya culminaste tu contrato o si deseas realizar renovación anticipada llama al 123.

    Saludos. 

  • Avatar de Ney20
    Ney20
    Principiante
    26-11-2020

    Bueno si deseas renovar tienes dos opciones llamar a la tienda de Claro a la sección de ventas si estás en una ciudad ahí te van a evaluar y dar opciones 

    La dos sería ir tu mismo a un distribuidor autorizado por la empresa y pedir una renovación de equipo

     

     

     

    Si te sirve la respuesta dale like

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corporativo!","id":"message:12447","revisionNum":3,"repliesCount":1,"author":{"__ref":"User:user:36816"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:12447"},"moderationData":{"__ref":"ModerationData:moderation_data:12447"},"postTime":"2018-04-02T19:06:32.086-05:00","lastPublishTime":"2020-02-25T11:13:48.890-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":3768},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:12447"},"Conversation:conversation:12447":{"__typename":"Conversation","id":"conversation:12447","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12447"},"lastPostingActivityTime":"2020-02-25T11:13:48.890-05:00","lastPostTime":"2018-04-09T10:38:48.860-05:00"},"ModerationData:moderation_data:12447":{"__typename":"ModerationData","id":"moderation_data:12447","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:12447":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:12447","relatedMessage":{"__ref":"ForumTopicMessage:message:12447"}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:58070":{"__typename":"ModerationData","id":"moderation_data:58070","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:152302":{"__typename":"User","id":"user:152302","uid":152302,"login":"Johytan1994","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-27T16:19:11.169-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:152302"},"AcceptedSolutionMessage:message:58070":{"__typename":"AcceptedSolutionMessage","uid":58070,"id":"message:58070","revisionNum":4,"author":{"__ref":"User:user:75624"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:58062"},"conversation":{"__ref":"Conversation:conversation:58062"},"subject":"Re: Quiero renovar, ¿cómo hago para renovar?","moderationData":{"__ref":"ModerationData:moderation_data:58070"},"body":"

Hola Edv1983, 

Primero que nada, asegúrate que ya puedas renovar, eso lo puedes ver por la app de Mi Claro. (En caso tengas un contrato previo con Claro, si no lo tienes omite este paso)

\n

 

\n

\n

 

\n

Una vez que hayas validado esa información, tienes varias opciones para solicitar tu renovación.

\n

 

\n

Puedes realizarlo a través de:

\n

 

\n

- https://tiendaclaro.pe/ y completar los datos solicitados del equipo que desees

\n

 

\n

- Llamando al canal de televentas que es el 080000200

\n

 

\n

Recuerda que te volverán a realizar una evaluación crediticia y dependerá de tu calificación en el sistema.

\n

 

\n

Un gusto poder ayudarte.

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Gracias

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Presencial acercandote a una tienda o con una llamada *200

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Si ya culminaste tu contrato o si deseas realizar renovación anticipada llama al 123.

Saludos. 

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Bueno si deseas renovar tienes dos opciones llamar a la tienda de Claro a la sección de ventas si estás en una ciudad ahí te van a evaluar y dar opciones 

La dos sería ir tu mismo a un distribuidor autorizado por la empresa y pedir una renovación de equipo

 

 

 

Si te sirve la respuesta dale like

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escribeme al XXXXXXX para poder ayudarte

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Quiero renovar mi equipo

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