Discusión del foro

Avatar de Nyog
Nyog
Principiante
30-11-2024
Resuelto

Problemas de vigencia con mi recarga 3 soles

Buenas, tengo un problema cuando hago recargas de 3 o 5 soles, estos vencen específicamente en 2 días a más tardar ya que solo lo uso para unos mensaje en Telegram o WhatsApp, aun cuando aparecen los mensaje de planes los cancelo.  

recargas

2 Respuestas

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  • Avatar de zeta-k
    zeta-k
    Profesional
    30-11-2024

    yo te recomendaria recargar desde el app mi claro desde 5 soles, te dan bonos de gigas, como x 5 soles 10 gigas, y comprar paquetes de promoción 5 soles x 5 dias de todo ilimitado

  • Avatar de Zake01
    Zake01
    Leyenda
    30-11-2024

    Hola buenas si has realizado todo correctamente deberías de tener el bono que has visualizado, ahora, es muy posible que este bono por tu recarga tenga una vigencia quizás ya no correspondería porque lo realizaste después de la fecha vigente. Yo te recomendaría que te contactes con un asesor por ClaroBot para que puedan validarlo y ayudarte con el problema que has presentado en tu recarga. Recuerda que el plazo máximo de entrega es de 24 horas.

     

    Más información: https://www.claro.com.pe/personas/movil/prepago/triplica-tu-recarga/, te sugiero revisar los términos y condiciones que se aplican y que se encuentran al final de la página.

     

     

     

    Saludos,

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Buenas, tengo un problema cuando hago recargas de 3 o 5 soles, estos vencen específicamente en 2 días a más tardar ya que solo lo uso para unos mensaje en Telegram o WhatsApp, aun cuando aparecen los mensaje de planes los cancelo.  

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Buenas, tengo un problema cuando hago recargas de 3 o 5 soles, estos vencen específicamente en 2 días a más tardar ya que solo lo uso para unos mensaje en Telegram o WhatsApp, aun cuando aparecen los mensaje de planes los cancelo.  

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Problemas de vigencia con mi recarga 3 soles","moderationData":{"__ref":"ModerationData:moderation_data:84983"},"body":"

yo te recomendaria recargar desde el app mi claro desde 5 soles, te dan bonos de gigas, como x 5 soles 10 gigas, y comprar paquetes de promoción 5 soles x 5 dias de todo ilimitado

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"185","kudosSumWeight":4,"repliesCount":0,"postTime":"2024-11-30T17:49:13.089-05:00","lastPublishTime":"2024-11-30T17:49:13.089-05:00","metrics":{"__typename":"MessageMetrics","views":155},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:84976/message:84983","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:168840":{"__typename":"User","id":"user:168840","uid":168840,"login":"Zake01","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-21T07:10:29.328-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:168840"},"ModerationData:moderation_data:84978":{"__typename":"ModerationData","id":"moderation_data:84978","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:84978":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:168840"},"id":"message:84978","revisionNum":4,"uid":84978,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:84976"},"conversation":{"__ref":"Conversation:conversation:84976"},"subject":"Re: Problemas de vigencia con mi recarga 3 soles","moderationData":{"__ref":"ModerationData:moderation_data:84978"},"body":"

Hola buenas si has realizado todo correctamente deberías de tener el bono que has visualizado, ahora, es muy posible que este bono por tu recarga tenga una vigencia quizás ya no correspondería porque lo realizaste después de la fecha vigente. Yo te recomendaría que te contactes con un asesor por ClaroBot para que puedan validarlo y ayudarte con el problema que has presentado en tu recarga. Recuerda que el plazo máximo de entrega es de 24 horas.

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Más información: https://www.claro.com.pe/personas/movil/prepago/triplica-tu-recarga/, te sugiero revisar los términos y condiciones que se aplican y que se encuentran al final de la página.

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Saludos,

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