Desde anoche salió la actualización del Android 11 para mi Moto G9 Power pero sale fallida, aun estando con el wifi sale error. La verdad no sé si es un error de software o el cel está fallando en ese tema.
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"},"Conversation:conversation:72860":{"__typename":"Conversation","id":"conversation:72860","solved":true,"topic":{"__ref":"ForumTopicMessage:message:72860"},"lastPostingActivityTime":"2022-07-12T11:04:15.273-05:00","lastPostTime":"2021-12-28T18:02:22.902-05:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:72860":{"__typename":"ModerationData","id":"moderation_data:72860","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:72860_3":{"__typename":"Revision","id":"revision:72860_3","lastEditTime":"2022-07-12T11:04:15.273-05:00"},"ForumReplyMessage:message:72865":{"__typename":"ForumReplyMessage","id":"message:72865","conversation":{"__ref":"Conversation:conversation:72860"},"author":{"__ref":"User:user:75178"},"revisionNum":1,"uid":72865,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: No puedo actualizar a Android 11 en mi Moto G9 Power, ayuden porfa","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:72865"},"parent":{"__ref":"ForumTopicMessage:message:72860"},"body":"Hola amigo, yo te recomiendo que si lo compraste en claro lo lleves presencial a servicio técnico para que te puedan ayudar, en caso de no comprarlo en claro, lo puedes llevar algún técnico especializado, para que te puedan ayudar con eso.Hola nuevamente,
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Si ya realizaste todo lo sugerido, te recomiendo sacar una copia de tu información personal para que luego lleves tu equipo a un CAC más cercano para que un técnico pueda revisarlo. Recuerda que todos los equipos adquiridos en Claro tienen una garantía de 12 meses.
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Entiendo el malestar ocasionado por el equipo en temas relacionados a su actualización, pero ten por seguro que te ayudarán a resolverlo.
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Puedes agendar una cita en este enlace: https://www.claro.com.pe/personas/agenda-tu-cita/
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Slds.
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