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Avatar de Michelmill
Michelmill
Profesional
26-01-2022
Resuelto

Netflix es una estafa, no puedo activarlo ni desde la app Mi Claro ni por SMS ni por correo

El plan Play 115 + Netflix es una estafa, no puedo activarlo ni de Mi Claro, tampoco me envían el SMS o correo electrónico. Llamé al 123/080000123 y nadie me da razón del porque no apareceré la activación desde la app Mi Claro para activar Netflix y mucho menos pueden ayudarme. Es una estafa, no contraten esos planes, Claro estafa.

activación
planes netflix

5 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    13-11-2023

    Hola Sthelitha 

     

    Te comento que existe dos formas de poder realizar un cambio de plan a postpago, la primera es que el titular de la linea lo solicite, via telefonica, aplicacion, web o de manera pesencial en un CAC mas cercano, y la segunda es que realices un cambio de titularidad previa evaluacion crediticia, recuerda que ambos deben acercarse de manera presencial a un CAC para que realice el titular de la linea el cambio, una vez realizado el cambio como nuevo titular ya podrias solicitar el cambio de plan prepago a postpago despues que la solicitud finalice o sea atendida correctamente.

  • Avatar de isola
    isola
    Profesional
    12-11-2023

    buenas tardes si conoces a la persona titular de la linea pueden hacer el cambio de titularidad en u centro de atencion de claro en forma presencial portando ambos su documento de DNI.

  • Avatar de zJulio
    zJulio
    Leyenda
    11-11-2023

    Hola espero que te encuentres bien.

    Referente a tu consulta recuerda que el único que puede solicitar la migración a postpago es el titular del servicio, para ello un ejecutivo de Claro evaluará al titular y determinará si es posible ofrecerle un plan postpago. Por otro lado, si tu intención es hacer el cambio de titularidad líneas abajo te dejo una respuesta ya aceptada dentro de la comunidad de claro:

     

    Lesly1997:

    Te cuento que para solicitar el cambio de titularidad tendrán que acercarse a un Centro de Atención al Cliente el actual y nuevo titular, ambos con DNI vigente. (o sea tú y el nuevo titular o viceversa).

     

    Los van a evaluar, (sobre todo al nuevo titular) para determinar si será posible realizar el cambio del servicio, para ello es necesario que la línea este activa y como mínimo se debe haber cancelado el primer recibo.

     

    Espero haberte ayudado.

     

     

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El plan Play 115 + Netflix es una estafa, no puedo activarlo ni de Mi Claro, tampoco me envían el SMS o correo electrónico. Llamé al 123/080000123 y nadie me da razón del porque no apareceré la activación desde la app Mi Claro para activar Netflix y mucho menos pueden ayudarme. Es una estafa, no contraten esos planes, Claro estafa.

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El plan Play 115 + Netflix es una estafa, no puedo activarlo ni de Mi Claro, tampoco me envían el SMS o correo electrónico. Llamé al 123/080000123 y nadie me da razón del porque no apareceré la activación desde la app Mi Claro para activar Netflix y mucho menos pueden ayudarme. Es una estafa, no contraten esos planes, Claro estafa.

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Llamé al 123/080000123 y nadie me da razón del porque no apareceré la 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Netflix es una estafa, no puedo activarlo ni desde la app Mi Claro ni por SMS ni por correo","moderationData":{"__ref":"ModerationData:moderation_data:76873"},"body":"

Sigo esperando hasta el momento el link para poder registrarme.. y no llega nada 

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Hola, ¿lo pudiste activar? Hace poco contrate el servicio para mi plan a celular y estoy en el 115 pero a la hora que voy a activar mi Netflix por la portal de Claro me sale un correo que no es el mío los asesores me dice que ingrese en olvidar contraseña y ponga mi correo electrónico lo genero y bajo la app de Netflix y pongo mi correo con la contraseña generada pero a dale suscribir me pide que ingrese una tarjeta de crédito o débito y que no me va a descontar eso es cierto alguien sabe o le haya pasado? Por favor me ayudan. 

\n

 

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Hola!!! 

\n

Sugiero que puedas insistir con un asesor llamando si no has podido activar por ninguno de los medios que mencionas lo que van a hacer es generarte un caso para que otra área lo revise y te van a dar solución en un plazo de 48 horas.

\n

 

\n

Saludos.

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Hola Michelmill 

\n

 

\n

Tengo un amigo que contrató el servicio y lo pudo activar sin ningún problema. Te sugiero que seas más insistente con un asesor por el medio que solicitaste el plan, capaz surgió algún inconveniente en el proceso de activación, también puedes escribir por el  ClaroBot para que te ayuden con la activación.

\n

 

\n

Espero que se resuelva, saludos. 

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Hola, ¿lo pudiste activar? Hace poco contrate el servicio para mi plan a celular y estoy en el 115 pero a la hora que voy a activar mi Netflix por la portal de Claro me sale un correo que no es el mío los asesores me dice que ingrese en olvidar contraseña y ponga mi correo electrónico lo genero y bajo la app de Netflix y pongo mi correo con la contraseña generada pero a dale suscribir me pide que ingrese una tarjeta de crédito o débito y que no me va a descontar eso es cierto alguien sabe o le haya pasado? Por favor me ayudan. 

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