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Avatar de luzmirc
luzmirc
Aficionado
03-06-2020
Resuelto

MI CHIP POSTAPGO ESTA DESHABILIDADO, ¿cuál es procedimiento para habilitarlo con NUEVO NUMERO?

Mi chip postpago está deshabilitado por pérdida, ¿cómo puedo cambiarlo y mantener mi línea POSTPAGO?. Quiero comprar un NUEVO CHIP, con mi mismo número, Hay una opción linea Nueva o Reposición. ¿Cuál debo escoger?

  • Avatar de Dieguin
    Dieguin
    23-10-2020

    Hola hermano,

     

    Lo que necesitas es una ip pública, esto va hacer que ya no tengas este tipo de inconvenientes.

     

    Todos los servicios hogar tienen una ip, los servicios corporativos tienen una ip pública, la cual hace que todo sea mejor... Podrías solicitarla pero tendrá un costo adicional.

     

    Por otro lado, si ya están gestionando tu caso, mejor pregunta en qué estado se encuentra, esto lo puedes hacer por el inbox de Facebook Claro Perú.

     

    Espero que se resuelva desde ya.

     

    Dieguin.

5 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    03-06-2020

    Agregando a lo anterior, escribeles al correo mencionado líneas arriba para que puedan indicarte el procedimiento y evaluar su línea.

     

    Si está dentro del plazo, si es posible la reposición siempre y cuando claro lo tenga habilitado.

     

    Saludos.

    • Avatar de JeanAH
      JeanAH
      Aficionado
      03-06-2020

      Llamaste a bloquear tu número por perdida? Si es así puedes solicitar la reposición del chip, aprovecha que esta de oferta 16 Soles y nunca te lo entregan, llevo mas de una semana esperandolo... 

      • Avatar de luzmirc
        luzmirc
        Aficionado
        04-06-2020

        y podria cambiar de numero?

  • Avatar de rcml1980
    rcml1980
    Leyenda
    03-06-2020

    Buenas noches

     

    Si tu línea ya está deshabilitada no es posible volverlo activarlo, es como si estuviera muerta sin funcionamiento, si fuera lo contrario, tendrías que acercarte a un centro de atención al cliente, ya que la reposición del chip se tiene que hacer en el mismo cac porque pasarás por una validación biométrica.

     

    El consejo que puedo darte es que antes que vayas al cac te comuniques por el inbox del Facebook de Claro Perú y consultes por el estado de tu línea, dependiendo a lo que te digan, podrás ver que hacer.

     

    Slds.

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CHIP POSTAPGO ESTA DESHABILIDADO, ¿cuál es procedimiento para habilitarlo con NUEVO NUMERO?","id":"message:45805","revisionNum":2,"repliesCount":5,"author":{"__ref":"User:user:93195"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:45805"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:45805"},"body":"

Mi chip postpago está deshabilitado por pérdida, ¿cómo puedo cambiarlo y mantener mi línea POSTPAGO?. Quiero comprar un NUEVO CHIP, con mi mismo número, Hay una opción linea Nueva o Reposición. ¿Cuál debo escoger?

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Mi chip postpago está deshabilitado por pérdida, ¿cómo puedo cambiarlo y mantener mi línea POSTPAGO?. Quiero comprar un NUEVO CHIP, con mi mismo número, Hay una opción linea Nueva o Reposición. ¿Cuál debo escoger?

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Quiero comprar un NUEVO CHIP, con mi mismo número, Hay una opción linea Nueva o Reposición. ¿Cuál...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:45814"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"AcceptedSolutionMessage:message:45811"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:45805":{"__typename":"Conversation","id":"conversation:45805","solved":true,"topic":{"__ref":"ForumTopicMessage:message:45805"},"lastPostingActivityTime":"2020-06-05T17:56:18.611-05:00","lastPostTime":"2020-06-04T10:15:01.331-05:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:45805":{"__typename":"ModerationData","id":"moderation_data:45805","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:45805_2":{"__typename":"Revision","id":"revision:45805_2","lastEditTime":"2020-06-05T17:56:18.611-05:00"},"CachedAsset:theme:customTheme1-1745397909905":{"__typename":"CachedAsset","id":"theme:customTheme1-1745397909905","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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MI CHIP POSTAPGO ESTA DESHABILIDADO, ¿cuál es procedimiento para habilitarlo con NUEVO NUMERO?","moderationData":{"__ref":"ModerationData:moderation_data:45814"},"body":"

Agregando a lo anterior, escribeles al correo mencionado líneas arriba para que puedan indicarte el procedimiento y evaluar su línea.

 

Si está dentro del plazo, si es posible la reposición siempre y cuando claro lo tenga habilitado.

 

Saludos.

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Llamaste a bloquear tu número por perdida? Si es así puedes solicitar la reposición del chip, aprovecha que esta de oferta 16 Soles y nunca te lo entregan, llevo mas de una semana esperandolo... 

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y podria cambiar de numero?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"29","kudosSumWeight":0,"repliesCount":1,"postTime":"2020-06-04T10:09:26.967-05:00","lastPublishTime":"2020-06-04T10:09:26.967-05:00","metrics":{"__typename":"MessageMetrics","views":2575},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:45805/message:45867","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:45811":{"__typename":"ModerationData","id":"moderation_data:45811","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:45811":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:45811","revisionNum":4,"uid":45811,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:45805"},"conversation":{"__ref":"Conversation:conversation:45805"},"subject":"Re: MI CHIP POSTAPGO ESTA DESHABILIDADO, ¿cuál es procedimiento para habilitarlo con NUEVO NUMERO?","moderationData":{"__ref":"ModerationData:moderation_data:45811"},"body":"

Buenas noches

\n

 

\n

Si tu línea ya está deshabilitada no es posible volverlo activarlo, es como si estuviera muerta sin funcionamiento, si fuera lo contrario, tendrías que acercarte a un centro de atención al cliente, ya que la reposición del chip se tiene que hacer en el mismo cac porque pasarás por una validación biométrica.

\n

 

\n

El consejo que puedo darte es que antes que vayas al cac te comuniques por el inbox del Facebook de Claro Perú y consultes por el estado de tu línea, dependiendo a lo que te digan, podrás ver que hacer.

\n

 

\n

Slds.

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