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Yoverclaro
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03-09-2024
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AL RENOVAR MI TELÉFONO ME HICIERON FIRMAR UN CONTRATO POR 18 MESES SIN MI CONSENTIMIENTO

 

Al momento de la contratación, se me informó verbalmente y por escrito que:

  • El costo del equipo era de S/ 550.
  • Podría cambiar de plan a partir de los 3 meses de uso.
  • La duración del contrato sería de 3 meses.

Sin embargo, al recibir mi primera factura, noté con sorpresa que:

  • El monto a pagar era de S/ 69.90, superior al acordado inicialmente.
  • La duración del plan se había establecido en 18 meses, en lugar de los 3 meses informados.
equipo renovación

1 Respuesta

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  • Avatar de Zake01
    Zake01
    Leyenda
    03-09-2024

    Hola buenas encontré esta información

     

    Cuando haces una renovación en un servicio postpago te afilias a un contrato ya sea por 12 o 18 meses a pesar que pagues un equipo al contado, ya que ellos te lo ofrecen a un precio de modalidad renovación (inferior a la modalidad línea nueva, te sale más caro) y a la vez te hacen poner un plan por un determinado tiempo. Probablemente la persona que te atendió no ha sido claro con la venta y omitió información.

     

    De poder renovar si lo puedes hacer anticipadamente pero tendrías que pagar una penalidad para que se elimine tu contrato. 

     

    Ahora, si no quieres afiliarte a ningún contrato lo que debes decir al asesor de ventas es "quiero obtener un equipo prepago", quieres decir que pagarás todo lo que cueste el equipo.

     

    Saludos,

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AL RENOVAR MI TELÉFONO ME HICIERON FIRMAR UN CONTRATO POR 18 MESES SIN MI CONSENTIMIENTO","moderationData":{"__ref":"ModerationData:moderation_data:84021"},"body":"

Hola buenas encontré esta información

\n

 

\n

Cuando haces una renovación en un servicio postpago te afilias a un contrato ya sea por 12 o 18 meses a pesar que pagues un equipo al contado, ya que ellos te lo ofrecen a un precio de modalidad renovación (inferior a la modalidad línea nueva, te sale más caro) y a la vez te hacen poner un plan por un determinado tiempo. Probablemente la persona que te atendió no ha sido claro con la venta y omitió información.

\n

 

\n

De poder renovar si lo puedes hacer anticipadamente pero tendrías que pagar una penalidad para que se elimine tu contrato. 

\n

 

\n

Ahora, si no quieres afiliarte a ningún contrato lo que debes decir al asesor de ventas es \"quiero obtener un equipo prepago\", quieres decir que pagarás todo lo que cueste el equipo.

\n

 

\n

Saludos,

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