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  • Avatar de Aldo14
    Aldo14
    Maestro
    15-07-2019

    Hola Charito, 

     

    Más que todo, al parecer es un problema con tu servicio, lo más probable  es que sea la conexión, o puede que tu servicio se encuentre bloqueado.

     

    Aquí, lo único que queda por hacer, es que un asesor de Claro vea tu servicio, no hay otra opción, llama al 123 opc 2 opc 9.

     

    Ojala todo se resuelva, un gustazo.

     

     

  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    15-07-2019

    Charito_2807 ¡Hola!

     

    Tendrías que ver el consumo de datos que has tenido en tu smartphone y ver qué app te ha consumido más los datos. De esa manera vas a poder descartar si el problema es Facebook y otras aplicaciones.

     

    Sobre Facebook, te recomiendo entrar a las configuraciones y verificar si tienes la app en modo gratuito, de lo contrario también puedes comunicarte al inbox del Facebook para que te puedan ayudar.

     

    Saludos!

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Es la primera vez que se me terminan los 7GB de mi plan. Y paa variar no tengo facebook 😠","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:22350"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"AcceptedSolutionMessage:message:22359"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:22347":{"__typename":"Conversation","id":"conversation:22347","solved":true,"topic":{"__ref":"ForumTopicMessage:message:22347"},"lastPostingActivityTime":"2020-09-07T14:11:59.237-05:00","lastPostTime":"2019-07-15T11:41:57.254-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:22347":{"__typename":"ModerationData","id":"moderation_data:22347","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:22347_3":{"__typename":"Revision","id":"revision:22347_3","lastEditTime":"2020-09-07T14:11:59.237-05:00"},"CachedAsset:theme:customTheme1-1744272502155":{"__typename":"CachedAsset","id":"theme:customTheme1-1744272502155","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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¿Por qué no tengo Facebook si tengo redes ilimitadas?","moderationData":{"__ref":"ModerationData:moderation_data:22350"},"body":"

Hola Charito, 

\n

 

\n

Más que todo, al parecer es un problema con tu servicio, lo más probable  es que sea la conexión, o puede que tu servicio se encuentre bloqueado.

\n

 

\n

Aquí, lo único que queda por hacer, es que un asesor de Claro vea tu servicio, no hay otra opción, llama al 123 opc 2 opc 9.

\n

 

\n

Ojala todo se resuelva, un gustazo.

\n

 

\n

 

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Charito_2807 ¡Hola!

\n

 

\n

Tendrías que ver el consumo de datos que has tenido en tu smartphone y ver qué app te ha consumido más los datos. De esa manera vas a poder descartar si el problema es Facebook y otras aplicaciones.

\n

 

\n

Sobre Facebook, te recomiendo entrar a las configuraciones y verificar si tienes la app en modo gratuito, de lo contrario también puedes comunicarte al inbox del Facebook para que te puedan ayudar.

\n

 

\n

Saludos!

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