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Avatar de ARESG
ARESG
Principiante
07-06-2022
Resuelto

¿Cuáles son las preguntas de validación de identidad que realizan en una llamada telefónica Claro?

Cuando realicé un reclamo en Claro, la operadora me solicitó datos personales para validar mi identidad como: número de DNI, fecha de emisión del DNI, primer nombre de tu padre y me pareció muy raro porque nunca me habían preguntado esos datos, ¿me podrían confirmar si es así? ya que en estos tiempos dar información personal es un riesgo para nuestra seguridad digital.

atc
Validación
  • Avatar de ellenarias
    ellenarias
    09-08-2018

    ¡Qué tal,  

     

    Recuerda que es necesario que te comuniques directamente con el canal de atención al cliente de Claro, para que uno de los asesores te pueda brindar mayor información a tu consulta. 

    Puedes comunicarte mediante los siguientes medios:

    -Llamando desde un móvil Claro sin costo al 123

    -Llamando desde un móvil o fijo sin costo al 0 800 00 123

    -Llamando desde un móvil o fijo con costo al 01 620-0123

     

    Espero haberte ayudado 

     

    Saludos. 

1 Respuesta

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  • Avatar de jesusd23
    jesusd23
    Leyenda
    07-06-2022

    Hola ARESG 

     

    Te entiendo, yo también realicé un reclamo vía llamada telefónica y me solicitaron esos mismos datos, así que es seguro darlos, pero eso sí, siempre asegúrate que sean números netamente de Claro, por ejemplo el 123, 0 800 00 123 o incluso, si te comunicas por un canal digital, valida bien que sea Claro oficial y si te indican que te llamarán, siéntete seguro porque el chat es una validación de que son de Claro.

     

    Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.


    Saludos.

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Cuando realicé un reclamo en Claro, la operadora me solicitó datos personales para validar mi identidad como: número de DNI, fecha de emisión del DNI, primer nombre de tu padre y me pareció muy raro porque nunca me habían preguntado esos datos, ¿me podrían confirmar si es así? ya que en estos tiempos dar información personal es un riesgo para nuestra seguridad digital.

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¿Cuáles son las preguntas de validación de identidad que realizan en una llamada telefónica Claro?","moderationData":{"__ref":"ModerationData:moderation_data:76118"},"body":"

Hola ARESG 

\n

 

\n

Te entiendo, yo también realicé un reclamo vía llamada telefónica y me solicitaron esos mismos datos, así que es seguro darlos, pero eso sí, siempre asegúrate que sean números netamente de Claro, por ejemplo el 123, 0 800 00 123 o incluso, si te comunicas por un canal digital, valida bien que sea Claro oficial y si te indican que te llamarán, siéntete seguro porque el chat es una validación de que son de Claro.

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

\n


Saludos.

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