Desde el iPhone XS y XR ya son compatibles con eSim, ¿Por qué solo limitar el servicio de eSim a los que tienen iPhone 12 para arriba?
Hola, _Bere_mena_
Te sugiero comunicarte a través del ClaroBot y colocar la palabra Asesor. Así podrán derivarte a uno y te atenderán súper rápido y podrán ayudarte con tu consulta.
Debido a la alta demanda de usuarios que se encuentran en línea, te sugiero que pongas en práctica lo siguiente:
- Si llamas desde tu móvil claro al 123, te sugiero mantenerte atento/a para que puedan contactar con un asesor disponible
- Si llamas desde cualquier móvil o fijo de otro operador puede llamar al 0-800-00-123 y seguir los pasos sin costo
- Puedes marcar el (01) 620 0123 desde cualquier móvil o fijo con costo.
Si en caso la comunicación demorará mucho tiempo al momento de contactar a un asesor pasados más de 20 segundos te sugiero cortar y volver a llamar a cualquier a de estos números 🤭
En cualquiera de las opciones puedes hacerlo vía telefónica o por internet a través de los canales de whatasapp a través de este enlace:
https://api.whatsapp.com/send/?phone=51954305555&text=Hola%20Claro,%20necesito%20ayuda%20por%20favor
https://api.whatsapp.com/send?phone=51915020030&text=¡Hola,%20ClaroBot!%20Tengo%20una%20pregunta&source=&data=&app_absent=
Espero haber sido de ayuda.
Hola _Bere_mena_ si todavía no resuelves tu problema, te recomiendo que te acerques alguna de las oficinas de claro para atención al cliente, puedes agendar tu cita en el siguiente enlace: https://www.claro.com.pe/personas/agenda-tu-cita/
Si te ayude, puedes poner como solución mi respuesta y regalarme un like
Tienes que tener paciencia suele pasar .. sigue insistiendo, Ami me pasó lo mismo tuve que volver a llamar después de unos días y recién me dieron solución a mi problema
Hola 😉👍
Lo que pasa es que en los protocolos de Claro, los casos complicados o sin solución se postergan. Y se excluye al cliente por cierto tiempo. Me ha pasado, yo llame desde otro número y me atendieron, trata de hacerlo a ver.
Si te ayudé dale like y marca como solución. 🙌😉
Hola criatura:robotmad: te recomiendo te acerques a alguna oficina de claro y soluciónes tus consultas con algún ascensor en persona, ya que por teléfono a veces es un poco complicado. Así conseguirás que atención al cliente, atienda al. Cliente!
Deja un like a mi respuesta y yo dejare uno en tu pregunta así crecemos todos! :heart:
Tienes que acercarte a la misma empresa de tu proveedor ¡CLARO!
Porque ahora están ocupados...
Hola, 🤗👋
Escribe al Whatsapp de Claro y escribe "Asesor" sin comillas. +51915020030
Una respuesta precisa. Espero te funcione y si es así no olvides darle like y marcar como solución. 🤗🍀
Hola _Bere_mena_ espero te encuentres bien. Respecto a tu pregunta te super recomiendo que llames al 123 opción 3, opción 3 nuevamente, ellos responden enseguida y te derivan al área pertinente de acuerdo sea tu caso. Los mensajes de wsap suelen demorar y debes de poner la palabra correcta. Clarobot también es otra opción pero a mi experiencia, nunca falla comunicarse por llamada con un asesor.
Espero haberte ayudado, de ser así te agradecería le dieras like a mi respuesta y marques como solucón, saludos !
llamé, ingrese mi numero de celular, ingresé opción 3 y luego nuevamente opción 3, para que finalmente me cortaran la llamada, así durante tres llamadas.
Hola, _Bere_mena_
Te sugiero comunicarte a través del ClaroBot y colocar la palabra Asesor. Así podrán derivarte a uno y te atenderán súper rápido y podrán ayudarte con tu consulta.
claro bot me derivo con un asesor que demoró en responderme por wpp 50 minutos
Hola Trancos_7
Es porque es una tecnología nueva, que poco a poco se irá dando para más modelos de equipos.
A continuación te comparto los equipos de móviles disponibles con la tecnología eSIM.
| Apple | iPhone 11 | A2221 |
| Apple | iPhone 11 Pro | A2215 |
| Apple | iPhone 11 Pro Max | A2218 |
| Apple | iPhone 12 mini | A2399 |
| Apple | iPhone 12 Pro | A2407 |
| Apple | iPhone 12 Pro Max | A2411 |
| Apple | iPhone 12 | A2403 |
| Apple | iPhone 13 | A2633 |
| Apple | iPhone 13 mini | A2628 |
| Apple | iPhone 13 Pro | A2638 |
| Apple | iPhone 13 Pro Max | A2643 |
| Apple | iPhone SE (2020) | A2296 |
| Apple | iPhone SE (2022) | A2783 |
| Apple | iPhone Xr | A2105 |
| Apple | iPhone Xs | A2097 |
| Apple | iPhone Xs Max | A2101 |
| Huawei | Huawei P40 | ANA-LX4 |
| Huawei | Huawei P40 PRO | ELS-N04 |
| Samsung | Galaxy Z Flip 4 5G | SM-F721B |
| Samsung | Galaxy Z Fold 4 5G | SM-F936B |
| Samsung | Galaxy Z Flip 3 | SM-F711B |
| Samsung | Galaxy Note 20 | SM-N980F |
| Samsung | Galaxy Note 20 Ultra | SM-N985F |
| Samsung | Galaxy S20 | SM-G980F |
| Samsung | Galaxy S20 ULTRA | SM-G988B |
| Samsung | Galaxy S20+ | SM-G985F |
| Samsung | Galaxy S21 | SM-G991B |
| Samsung | Galaxy S21 Ultra | SM-G998B |
| Samsung | Galaxy S21+ | SM-G996B |
| Samsung | Galaxy S22 | SM-S901E |
| Samsung | Galaxy S22 Ultra | SM-S908E |
| Samsung | Galaxy S22+ | SM-S906E |
| Samsung | Galaxy Z Flip | SM-F700F |
| Samsung | Galaxy Z Fold | SM-F900F |
| Samsung | Galaxy Z Fold 2 | SM-F916B |
| Samsung | GALAXY Z Fold 3 5G | SM-F926B |
Y una consulta , soy de Arequipa y en el Cac me indica que solo puedo activar de iPhone 12 pa arriba? Hay alguna forma de pedirle que activen en mi iPhone 11 pro
Y porque en el cac no dejan poner esim en el iPhone 11 Pro , como debo de proceder
Es muy cierto, en teoría inclusive el iPhone 11 también soporta esa tecnología y una prueba de ello es que el operador Entel ya acepta esos otros modelos para funcionar perfectamente con eSim
Ninguna respuesta en claro es buena, la limitación de esos equipo fácil es porque son antiguos porque si son compatibles con esim, lastima que claro saque esos equipos, es correcto en Entel brindan esim para ese equipo y otros como XR, soy cliente claro, pero nuevamente Entel siendo mejor que claro en servicios.
Desde el iPhone XS y XR ya son compatibles con eSim, ¿Por qué solo limitar el servicio de eSim a los que tienen iPhone 12 para arriba?
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¿Por qué el eSIM de Claro es compatible de iPhone 12 para arriba?","moderationData":{"__ref":"ModerationData:moderation_data:77458"},"body":"Hola Trancos_7
\n\n
Es porque es una tecnología nueva, que poco a poco se irá dando para más modelos de equipos.
\n\n
\n
A continuación te comparto los equipos de móviles disponibles con la tecnología eSIM.
\n\n
\n
| Apple | \niPhone 11 | \nA2221 | \n
| Apple | \niPhone 11 Pro | \nA2215 | \n
| Apple | \niPhone 11 Pro Max | \nA2218 | \n
| Apple | \niPhone 12 mini | \nA2399 | \n
| Apple | \niPhone 12 Pro | \nA2407 | \n
| Apple | \niPhone 12 Pro Max | \nA2411 | \n
| Apple | \niPhone 12 | \nA2403 | \n
| Apple | \niPhone 13 | \nA2633 | \n
| Apple | \niPhone 13 mini | \nA2628 | \n
| Apple | \niPhone 13 Pro | \nA2638 | \n
| Apple | \niPhone 13 Pro Max | \nA2643 | \n
| Apple | \niPhone SE (2020) | \nA2296 | \n
| Apple | \niPhone SE (2022) | \nA2783 | \n
| Apple | \niPhone Xr | \nA2105 | \n
| Apple | \niPhone Xs | \nA2097 | \n
| Apple | \niPhone Xs Max | \nA2101 | \n
| Huawei | \nHuawei P40 | \nANA-LX4 | \n
| Huawei | \nHuawei P40 PRO | \nELS-N04 | \n
| Samsung | \nGalaxy Z Flip 4 5G | \nSM-F721B | \n
| Samsung | \nGalaxy Z Fold 4 5G | \nSM-F936B | \n
| Samsung | \nGalaxy Z Flip 3 | \nSM-F711B | \n
| Samsung | \nGalaxy Note 20 | \nSM-N980F | \n
| Samsung | \nGalaxy Note 20 Ultra | \nSM-N985F | \n
| Samsung | \nGalaxy S20 | \nSM-G980F | \n
| Samsung | \nGalaxy S20 ULTRA | \nSM-G988B | \n
| Samsung | \nGalaxy S20+ | \nSM-G985F | \n
| Samsung | \nGalaxy S21 | \nSM-G991B | \n
| Samsung | \nGalaxy S21 Ultra | \nSM-G998B | \n
| Samsung | \nGalaxy S21+ | \nSM-G996B | \n
| Samsung | \nGalaxy S22 | \nSM-S901E | \n
| Samsung | \nGalaxy S22 Ultra | \nSM-S908E | \n
| Samsung | \nGalaxy S22+ | \nSM-S906E | \n
| Samsung | \nGalaxy Z Flip | \nSM-F700F | \n
| Samsung | \nGalaxy Z Fold | \nSM-F900F | \n
| Samsung | \nGalaxy Z Fold 2 | \nSM-F916B | \n
| Samsung | \nGALAXY Z Fold 3 5G | \nSM-F926B | \n
Hola Trancos_7
\n\n
Es porque es una tecnología nueva, que poco a poco se irá dando para más modelos de equipos.
\n\n
\n
A continuación te comparto los equipos de móviles disponibles con la tecnología eSIM.
\n\n
\n
| Apple | \niPhone 11 | \nA2221 | \n
| Apple | \niPhone 11 Pro | \nA2215 | \n
| Apple | \niPhone 11 Pro Max | \nA2218 | \n
| Apple | \niPhone 12 mini | \nA2399 | \n
| Apple | \niPhone 12 Pro | \nA2407 | \n
| Apple | \niPhone 12 Pro Max | \nA2411 | \n
| Apple | \niPhone 12 | \nA2403 | \n
| Apple | \niPhone 13 | \nA2633 | \n
| Apple | \niPhone 13 mini | \nA2628 | \n
| Apple | \niPhone 13 Pro | \nA2638 | \n
| Apple | \niPhone 13 Pro Max | \nA2643 | \n
| Apple | \niPhone SE (2020) | \nA2296 | \n
| Apple | \niPhone SE (2022) | \nA2783 | \n
| Apple | \niPhone Xr | \nA2105 | \n
| Apple | \niPhone Xs | \nA2097 | \n
| Apple | \niPhone Xs Max | \nA2101 | \n
| Huawei | \nHuawei P40 | \nANA-LX4 | \n
| Huawei | \nHuawei P40 PRO | \nELS-N04 | \n
| Samsung | \nGalaxy Z Flip 4 5G | \nSM-F721B | \n
| Samsung | \nGalaxy Z Fold 4 5G | \nSM-F936B | \n
| Samsung | \nGalaxy Z Flip 3 | \nSM-F711B | \n
| Samsung | \nGalaxy Note 20 | \nSM-N980F | \n
| Samsung | \nGalaxy Note 20 Ultra | \nSM-N985F | \n
| Samsung | \nGalaxy S20 | \nSM-G980F | \n
| Samsung | \nGalaxy S20 ULTRA | \nSM-G988B | \n
| Samsung | \nGalaxy S20+ | \nSM-G985F | \n
| Samsung | \nGalaxy S21 | \nSM-G991B | \n
| Samsung | \nGalaxy S21 Ultra | \nSM-G998B | \n
| Samsung | \nGalaxy S21+ | \nSM-G996B | \n
| Samsung | \nGalaxy S22 | \nSM-S901E | \n
| Samsung | \nGalaxy S22 Ultra | \nSM-S908E | \n
| Samsung | \nGalaxy S22+ | \nSM-S906E | \n
| Samsung | \nGalaxy Z Flip | \nSM-F700F | \n
| Samsung | \nGalaxy Z Fold | \nSM-F900F | \n
| Samsung | \nGalaxy Z Fold 2 | \nSM-F916B | \n
| Samsung | \nGALAXY Z Fold 3 5G | \nSM-F926B | \n
Y una consulta , soy de Arequipa y en el Cac me indica que solo puedo activar de iPhone 12 pa arriba? Hay alguna forma de pedirle que activen en mi iPhone 11 pro
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"163","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-13T16:41:08.623-05:00","lastPublishTime":"2023-05-13T16:41:08.623-05:00","metrics":{"__typename":"MessageMetrics","views":2384},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:77440/message:79617","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"168","rawBody":"Y una consulta , soy de Arequipa y en el Cac me indica que solo puedo activar de iPhone 12 pa arriba? Hay alguna forma de pedirle que activen en mi iPhone 11 pro
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