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Avatar de Rake75
Rake75
Principiante
16-06-2021
Resuelto

¿Dónde puedo solicitar la reposición de un chip postpago para el plan de S/49.90?

Hola, perdí el chip y solicito que me lleven el chip a mi casa. ¿En el plan de S/ 49.90 hacen la reposición y el envío por delivery?

Gracias por su ayuda.

claro
delivery
reposición de chip

3 Respuestas

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    16-06-2021

    Hola hermano,

     

    Si están haciendo la entrega de chips por delivery, pero en tu caso como necesitas realizar una reposición tienes que acercarte a un centro de atención al cliente debido a que deberás pasar por una validación biométrica, pero tranquilo que la atención es al toque, solo tienes que agendar una cita en el cac más cercano y listo: https://www.claro.com.pe/personas/agenda-tu-cita/ 

     

    Recuerda que también puedes agendar tu cita a través de Mi Claro app.

     

    Dieguin

  • Avatar de JERARI
    JERARI
    Principiante
    16-06-2021

    Tienes que llamar al 123, opción 2.

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¿Dónde puedo solicitar la reposición de un chip postpago para el plan de S/49.90?","moderationData":{"__ref":"ModerationData:moderation_data:67808"},"body":"

Hola Rake75 ¿qué tal?

\n


Si, puedes pedir la reposición de tu chip por el siguiente enlace:

https://tiendaclaro.pe/equipo/28059/claro/chip-claro- 

El costo de la reposición será de 1.00 sol, pero el envío tendrá un costo de 15.00 soles

https://tiendaclaro.pe/mibolsa/informacion 

\n


¡Un Saludo!

Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-16T12:36:32.345-05:00","lastPublishTime":"2022-06-01T22:38:29.645-05:00","metrics":{"__typename":"MessageMetrics","views":6068},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:67804/message:67808","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:67809":{"__typename":"ModerationData","id":"moderation_data:67809","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:67809":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:61034"},"id":"message:67809","revisionNum":6,"uid":67809,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:67804"},"conversation":{"__ref":"Conversation:conversation:67804"},"subject":"Re: ¿Dónde puedo solicitar la reposición de un chip postpago para el plan de S/49.90?","moderationData":{"__ref":"ModerationData:moderation_data:67809"},"body":"

Hola hermano,

\n

 

\n

Si están haciendo la entrega de chips por delivery, pero en tu caso como necesitas realizar una reposición tienes que acercarte a un centro de atención al cliente debido a que deberás pasar por una validación biométrica, pero tranquilo que la atención es al toque, solo tienes que agendar una cita en el cac más cercano y listo: https://www.claro.com.pe/personas/agenda-tu-cita/ 

\n

 

\n

Recuerda que también puedes agendar tu cita a través de Mi Claro app.

\n

 

\n

Dieguin

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Tienes que llamar al 123, opción 2.

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