Discusión del foro

Avatar de ROCIOG
ROCIOG
Principiante
06-12-2017
Resuelto

¿Cómo recuperar mi número?

Yo tengo mi cuenta de Instagram vinculada con mi número de teléfono (el que perdí cuando perdí el celular). Ahora, para ingresar a mi cuenta debo ingresar un código que me enviaron a ese número. 
04142915326
chip de repuesto
móvil
número
reactivación
  • Avatar de ivan1985
    ivan1985
    23-07-2020

    Hola gglavida,

     

    Tienes que entrar a www.hotgo.tv con tus datos de Mi Claro, ¿lo estás haciendo de esta manera?

     

    En caso sea un sí, en la misma web de Hot Go hay un chat para que te puedan ayudar, de lo contrario lo que vas hacer es comunicarte por el inbox del Facebook de Claro Perú y verifiquen lo que está pasando con el servicio.

     

    Recuerda que el servicio solo es para clientes residenciales.

     

    Un Saludo!!!

    Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

Avatar de Vllman31
Vllman31
Principiante
27-04-2019

Lo bloqueé ahora necesito mi número.

Avatar de HAGUZ
HAGUZ
Leyenda
29-04-2019

Vllman31 La recuperación del chip con el mismo número se realiza únicamente por el titular con documento vigente y apersonándose a un centro de atención de Claro, 

 

Saludos :smileywink:

  • Avatar de FRAN27
    FRAN27
    Principiante
    04-05-2020

    Y si yo soy el titular, me robaron mis pertenencias y dentro de ellas estaba mi pasaporte con la denuncia puedo recuperar mi línea no?

     

     

     

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recuperar mi número?","id":"message:10209","revisionNum":5,"repliesCount":16,"author":{"__ref":"User:user:27141"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:10209"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10209"},"body@stripHtml({\"truncateLength\":200})":" Yo tengo mi cuenta de Instagram vinculada con mi número de teléfono (el que perdí cuando perdí el celular). Ahora, para ingresar a mi cuenta debo ingresar un código que me enviaron a ese número.  ","body@stringLength":"207","rawBody":"

Yo tengo mi cuenta de Instagram vinculada con mi número de teléfono (el que perdí cuando perdí el celular). Ahora, para ingresar a mi cuenta debo ingresar un código que me enviaron a ese número. 

","kudosSumWeight":5,"postTime":"2017-12-06T07:08:09.102-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:04142915326","text":"04142915326","time":"2019-05-01T09:01:45.083-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:chip de repuesto","text":"chip de repuesto","time":"2020-05-19T05:25:32.820-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:número","text":"número","time":"2019-12-20T15:02:58.026-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:reactivación","text":"reactivación","time":"2020-01-27T10:58:27.430-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10209_5"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":84231},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:10209":{"__typename":"Conversation","id":"conversation:10209","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10209"},"lastPostingActivityTime":"2024-02-16T13:09:31.878-05:00","lastPostTime":"2024-02-16T13:09:31.878-05:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:10209":{"__typename":"ModerationData","id":"moderation_data:10209","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10209_5":{"__typename":"Revision","id":"revision:10209_5","lastEditTime":"2022-05-21T11:36:57.869-05:00"},"ForumReplyMessage:message:19575":{"__typename":"ForumReplyMessage","id":"message:19575","conversation":{"__ref":"Conversation:conversation:10209"},"author":{"__ref":"User:user:1329"},"revisionNum":3,"uid":19575,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"subject":"Re: ¿Cómo recuperar mi número?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:19575"},"parent":{"__ref":"ForumReplyMessage:message:19541"},"body":"

Vllman31 La recuperación del chip con el mismo número se realiza únicamente por el titular con documento vigente y apersonándose a un centro de atención de Claro, 

\n

 

\n

Saludos :smileywink:

","body@stringLength":"555","rawBody":"

 La recuperación del chip con el mismo número se realiza únicamente por el titular con documento vigente y apersonándose a un centro de atención de Claro, 

\n

 

\n

Saludos :smileywink:

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Por favor, inténtalo de nuevo en unos minutos.","bannerTitle":"El proveedor de vídeo requiere cookies para reproducir el vídeo. Acepta para continuar o {url} directamente en el sitio del proveedor.","buttonTitle":"Aceptar","urlText":"ver"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageCustomFields-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageCustomFields-1734021423000","value":{"CustomField.default.label":"Valor de {name}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/QueryHandler-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/QueryHandler-1734021423000","value":{"title":"Manejador de consultas"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyButton-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyButton-1734021423000","value":{"repliesCount":"{count}","title":"Responder","title@board:BLOG@message:root":"Comentario","title@board:TKB@message:root":"Comentario","title@board:IDEA@message:root":"Comentario","title@board:OCCASION@message:root":"Comentario"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolutionList-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolutionList-1734021423000","value":{"emptyDescription":"Aún no se han encontrado soluciones para mensajes"},"localOverride":false},"User:user:19928":{"__typename":"User","id":"user:19928","uid":19928,"login":"DCastro","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-08-22T13:05:25.274-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"entityType":"USER","eventPath":"community:xnuvx57277/user:19928"},"ModerationData:moderation_data:10218":{"__typename":"ModerationData","id":"moderation_data:10218","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:10218":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:19928"},"id":"message:10218","revisionNum":8,"uid":10218,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:10209"},"conversation":{"__ref":"Conversation:conversation:10209"},"subject":"Re: ¿Cómo recuperar mi número?","moderationData":{"__ref":"ModerationData:moderation_data:10218"},"body":"

Hola Rocio,

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Si ya bloqueaste la línea por pérdida, lo que debes hacer es acercarte a un Centro de Atención al Cliente para poder sacar una reposición de chip. Recuerda que debe ser el titular quién realice la gestión.

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Ahora puedes agendar tu cita desde el app Mi Claro adicionalmente te dejo un link para que puedas agendar una cita desde la Web en el Cac más cercano a tu domicilio: https://www.claro.com.pe/personas/agenda-tu-cita/ 

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Buena suerte :manwink:

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Lo bloqueé ahora necesito mi número.

","body@stringLength":"43","rawBody":"

Lo bloqueé ahora necesito mi número.

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más"},"localOverride":false},"User:user:89557":{"__typename":"User","id":"user:89557","uid":89557,"login":"FRAN27","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-05-03T20:18:53.015-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:89557"},"ModerationData:moderation_data:41569":{"__typename":"ModerationData","id":"moderation_data:41569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:41569":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:89557"},"id":"message:41569","revisionNum":2,"uid":41569,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:19575"},"conversation":{"__ref":"Conversation:conversation:10209"},"subject":"Re: ¿Cómo recuperar mi número?","moderationData":{"__ref":"ModerationData:moderation_data:41569"},"body":"

Y si yo soy el titular, me robaron mis pertenencias y dentro de ellas estaba mi pasaporte con la denuncia puedo recuperar mi línea no?

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