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  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    15-04-2019

    Hola, kami1.

     

    El código PUK se utiliza para desbloquear el código PIN, éste código puede encontrarlo en la tarjeta SIMCARD es decir en plástico donde viene el chip, como muestra la siguiente imagen:

     

     

    De no contar con el código PuK, te recomiendo contactarte con un asesor a través de ClaroBot.

     

    Nos vemos.

  • Avatar de 1221
    1221
    Principiante
    23-04-2019

    Una pregunta, por error coloque el pin mal y se me ha bloqueado la tarjeta sim, ahora ya no puedo llamar y ni recibir llamadas y mensajes.

    • Avatar de Claudi3103
      Claudi3103
      Leyenda
      24-04-2019

      1221 

       

      Te sugiero acercarte a una de las oficina de Claro para que puedan ayudarte.

      Puedes conocer el más cercano a tu localidad ingresando al siguiente enlace → https://bit.ly/2nMhSR7.

       

      Saludos.

       

      Galit.

    • Avatar de HAGUZ
      HAGUZ
      Leyenda
      25-04-2019

      1221 Debe desbloquear el código PIN ingresando el código PUK según lo indicado anteriormente, si no tiene el código PIN ni el PUK debe apersonarse a un Centro de Atención al Cliente para reponer el CHIP - SIMCARD.

       

      Saludos :robotwink:

       

      1221  ha escrito:

      una pregunta : por error coloque el pin mal y se me a bloqueado la targeta sim , ahora ya no puedo llamar y ni recibir llamadas y mensajes

       

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¿Cómo desbloquear el puk?","moderationData":{"__ref":"ModerationData:moderation_data:19279"},"body":"

Hola Kami, muy buenos días,

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Entra al siguiente link: https://comunidad.claro.com.pe/t5/M%C3%B3vil/C%C3%B3mo-puedo-recuperar-mi-c%C3%B3digo-PUK/m-p/4974?advanced=false&collapse_discussion=true&q=pin%20y%20puk&search_type=thread aquí encontrarás una respuesta a tu pregunta.

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Hola, kami1.

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El código PUK se utiliza para desbloquear el código PIN, éste código puede encontrarlo en la tarjeta SIMCARD es decir en plástico donde viene el chip, como muestra la siguiente imagen:

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De no contar con el código PuK, te recomiendo contactarte con un asesor a través de ClaroBot.

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Nos vemos.

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Una pregunta, por error coloque el pin mal y se me ha bloqueado la tarjeta sim, ahora ya no puedo llamar y ni recibir llamadas y mensajes.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"140","kudosSumWeight":0,"postTime":"2019-04-22T20:24:51.374-05:00","lastPublishTime":"2020-03-04T11:46:26.825-05:00","metrics":{"__typename":"MessageMetrics","views":40180},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:19257/message:19439","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:19463"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:19483"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:19463":{"__typename":"ModerationData","id":"moderation_data:19463","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19463":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:33603"},"id":"message:19463","revisionNum":1,"uid":19463,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:19439"},"conversation":{"__ref":"Conversation:conversation:19257"},"subject":"Re: ¿Cómo desbloquear el puk?","moderationData":{"__ref":"ModerationData:moderation_data:19463"},"body":"

1221 

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Te sugiero acercarte a una de las oficina de Claro para que puedan ayudarte.

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Puedes conocer el más cercano a tu localidad ingresando al siguiente enlace → https://bit.ly/2nMhSR7.

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Saludos.

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\n

Galit.

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1221 Debe desbloquear el código PIN ingresando el código PUK según lo indicado anteriormente, si no tiene el código PIN ni el PUK debe apersonarse a un Centro de Atención al Cliente para reponer el CHIP - SIMCARD.

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Saludos :robotwink:

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1221  ha escrito:
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una pregunta : por error coloque el pin mal y se me a bloqueado la targeta sim , ahora ya no puedo llamar y ni recibir llamadas y mensajes

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