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Gloria0504
Principiante
18-07-2024
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Dónde puedo registrar mi queja

Dónde puedo registrar mi queja por incumplimiento de Claro tengo pantallas de la misma APP que me registran un servicio técnico que ya va 2 días sin cumplir 
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Yoverclaro
Profesional
19-07-2024

Para registrar una queja por incumplimiento de servicio técnico de Claro, puedes seguir estos pasos:

  1. Registro de Reclamo en Claro: Puedes presentar tu queja directamente en la página de reclamos de Claro. Asegúrate de proporcionar toda la información relevante y las pruebas que tengas sobre el incumplimiento.

  2. Registro de Reclamo en Indecopi: Si no recibes una respuesta satisfactoria o el problema persiste, puedes presentar un reclamo ante Indecopi, la entidad reguladora que supervisa los derechos del consumidor en Perú. Completa el formulario virtual en su sitio web.

  3. Contacto con ClaroBot: También puedes contactar a un asesor a través de ClaroBot en WhatsApp para obtener asistencia adicional y acelerar el proceso de resolución.

Asegúrate de incluir en tu reclamo toda la documentación relevante, como capturas de pantalla y detalles de las interacciones con el servicio técnico, para que tu queja sea procesada de manera eficiente.

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Dónde puedo registrar mi queja por incumplimiento de Claro tengo pantallas de la misma APP que me registran un servicio técnico que ya va 2 días sin cumplir 

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Para registrar una queja por incumplimiento de servicio técnico de Claro, puedes seguir estos pasos:

  1. Registro de Reclamo en Claro: Puedes presentar tu queja directamente en la página de reclamos de Claro. Asegúrate de proporcionar toda la información relevante y las pruebas que tengas sobre el incumplimiento.

  2. Registro de Reclamo en Indecopi: Si no recibes una respuesta satisfactoria o el problema persiste, puedes presentar un reclamo ante Indecopi, la entidad reguladora que supervisa los derechos del consumidor en Perú. Completa el formulario virtual en su sitio web.

  3. Contacto con ClaroBot: También puedes contactar a un asesor a través de ClaroBot en WhatsApp para obtener asistencia adicional y acelerar el proceso de resolución.

Asegúrate de incluir en tu reclamo toda la documentación relevante, como capturas de pantalla y detalles de las interacciones con el servicio técnico, para que tu queja sea procesada de manera eficiente.

","body@stringLength":"1584","rawBody":"

Para registrar una queja por incumplimiento de servicio técnico de Claro, puedes seguir estos pasos:

  1. Registro de Reclamo en Claro: Puedes presentar tu queja directamente en la página de reclamos de Claro. Asegúrate de proporcionar toda la información relevante y las pruebas que tengas sobre el incumplimiento.

  2. Registro de Reclamo en Indecopi: Si no recibes una respuesta satisfactoria o el problema persiste, puedes presentar un reclamo ante Indecopi, la entidad reguladora que supervisa los derechos del consumidor en Perú. Completa el formulario virtual en su sitio web.

  3. Contacto con ClaroBot: También puedes contactar a un asesor a través de ClaroBot en WhatsApp para obtener asistencia adicional y acelerar el proceso de resolución.

Asegúrate de incluir en tu reclamo toda la documentación relevante, como capturas de pantalla y detalles de las interacciones con el servicio técnico, para que tu queja sea procesada de manera eficiente.

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\n

Hola buenas lamento los inconvenientes que estás teniendo, los reclamos puedes hacerlos vía online en este enlace: https://www.claro.com.pe/atencion-de-reclamos

\n

 

\n

El plazo máximo de respuesta es de 15 días hábiles y te llegará vía email la respuesta de tu reclamo.

\n

 

\n

También puedes comunicarte con un asesor llamando al 123 o por clarobot ellos te ayudaran a solucionar tu problema.

\n

 

\n

Saludos, 

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