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Gloria0504
Principiante
18-07-2024
Resuelto

Dónde puedo registrar mi queja

Dónde puedo registrar mi queja por incumplimiento de Claro tengo pantallas de la misma APP que me registran un servicio técnico que ya va 2 días sin cumplir 
reclamos
Avatar de Zake01
Zake01
Leyenda
18-07-2024

 

Hola buenas lamento los inconvenientes que estás teniendo, los reclamos puedes hacerlos vía online en este enlace: https://www.claro.com.pe/atencion-de-reclamos

 

El plazo máximo de respuesta es de 15 días hábiles y te llegará vía email la respuesta de tu reclamo.

 

También puedes comunicarte con un asesor llamando al 123 o por clarobot ellos te ayudaran a solucionar tu problema.

 

Saludos, 

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Hola buenas lamento los inconvenientes que estás teniendo, los reclamos puedes hacerlos vía online en este enlace: https://www.claro.com.pe/atencion-de-reclamos

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El plazo máximo de respuesta es de 15 días hábiles y te llegará vía email la respuesta de tu reclamo.

\n

 

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También puedes comunicarte con un asesor llamando al 123 o por clarobot ellos te ayudaran a solucionar tu problema.

\n

 

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Saludos, 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2024-07-18T14:43:57.503-05:00","lastPublishTime":"2024-07-22T10:27:14.430-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":632},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:83455/message:83461","readOnly":false,"editFrozen":false,"body@stringLength":"830","rawBody":"

 

\n

Hola buenas lamento los inconvenientes que estás teniendo, los reclamos puedes hacerlos vía online en este enlace: https://www.claro.com.pe/atencion-de-reclamos

\n

 

\n

El plazo máximo de respuesta es de 15 días hábiles y te llegará vía email la respuesta de tu reclamo.

\n

 

\n

También puedes comunicarte con un asesor llamando al 123 o por clarobot ellos te ayudaran a solucionar tu problema.

\n

 

\n

Saludos, 

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