Discusión del foro

Profesional

09-08-2019

Resuelto

¿Por qué presento problemas para acceder a una página en específico?

Buenas noches mis queridos amigos de la comunidad. :heart:

Tengo una duda, actualmente tengo un 2 play con claro: internet + teléfono. Presento problemas para acceder a la página de http://www.sbs.gob.pe/, también hice la prueba con mi móvil postpago y sucede lo mismo. Pero cuando accedo desde otra pc de otro operador si accedo normal. Llamé y no me solucionan. ¿Qué me recomiendan o por qué sucede esto?

Claro Hogar

hogar

problemas en navegación

red

1 Respuesta

Stormspirt
Leyenda
10-08-2019
Hola @DALMILLA

¿Nos podrías mandar un print del error? ya que por cada error tiene un código, de acuerdo a eso le ayudaré en la solución

Otra solución de diagnosticar es:

Pincha el “Botón Inicio”, escribe “cmd” en el campo “Buscar programas y archivos” y pulsa ENTER. Se abrirá la consola MS-DOS de Windows.

Ejecuta el siguiente comando:

nslookup sbs.gob.pe

Si te sale este resultado si hay conexión y el problema radica en tu pc igual pásame el print

Servidor: My4G
Address: 192.168.1.1

Nombre: sbs.gob.pe

Finalmente, una opción de solución es que te comuniques al inbox del Facebook de Claro.

Saludos.

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Buenas noches mis queridos amigos de la comunidad. :heart:

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Buenas noches mis queridos amigos de la comunidad. :heart:

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Presento problemas para acceder a la págin...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:23444"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:23443":{"__typename":"Conversation","id":"conversation:23443","solved":true,"topic":{"__ref":"ForumTopicMessage:message:23443"},"lastPostingActivityTime":"2020-09-09T15:40:10.019-05:00","lastPostTime":"2019-08-09T21:11:56.850-05:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:23443":{"__typename":"ModerationData","id":"moderation_data:23443","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:23443_2":{"__typename":"Revision","id":"revision:23443_2","lastEditTime":"2020-09-09T15:40:10.019-05:00"},"CachedAsset:theme:customTheme1-1745397909905":{"__typename":"CachedAsset","id":"theme:customTheme1-1745397909905","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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¿Por qué presento problemas para acceder a una página en específico?","moderationData":{"__ref":"ModerationData:moderation_data:23444"},"body":"

Hola @DALMILLA

¿Nos podrías mandar un print del error? ya que por cada error tiene un código, de acuerdo a eso le ayudaré en la solución

Otra solución de diagnosticar es:

Pincha el “Botón Inicio”, escribe “cmd” en el campo “Buscar programas y archivos” y pulsa ENTER. Se abrirá la consola MS-DOS de Windows.

Ejecuta el siguiente comando:

nslookup sbs.gob.pe

Si te sale este resultado si hay conexión y el problema radica en tu pc igual pásame el print

Servidor: My4G
Address: 192.168.1.1

Nombre: sbs.gob.pe

Finalmente, una opción de solución es que te comuniques al inbox del Facebook de Claro.

Saludos.

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