Discusión del foro

Erikhuaraz

Principiante

26-07-2020

Resuelto

¿Por qué me sale “Bienvenido a Mobile Broadband” y no tengo internet

En la app Mi Claro sale que el servicio está activo.

hogar

sin servicio

1 Respuesta

rcml1980
Leyenda
26-07-2020
Hola,

Te recomendaría que gestiones tu router desde la app Smart Home, es más, ahí podrás validar si presentas alguna avería.

Aquí te dejo toda la información acerca de cómo debes hacerlo: https://comunidad.claro.com.pe/t5/Hogar/No-tengo-internet-inal%C3%A1mbrico-porque-no-puedo-acceder-al-router/td-p/50625

De lo contrario, lo mejor sería que te comuniques con un asesor por el inbox del Facebook de Claro Perú.

Slds.

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¿Por qué me sale “Bienvenido a Mobile Broadband” y no tengo internet","moderationData":{"__ref":"ModerationData:moderation_data:50686"},"body":"

Hola,

Te recomendaría que gestiones tu router desde la app Smart Home, es más, ahí podrás validar si presentas alguna avería.

Aquí te dejo toda la información acerca de cómo debes hacerlo: https://comunidad.claro.com.pe/t5/Hogar/No-tengo-internet-inal%C3%A1mbrico-porque-no-puedo-acceder-al-router/td-p/50625

De lo contrario, lo mejor sería que te comuniques con un asesor por el inbox del Facebook de Claro Perú.

Slds.

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