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Tienda Virtual: ¿Cómo hacer una compra y seguimiento a un pedido?

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rcml1980
Leyenda
07-08-2020
¡Hola Comunidad! 😎   Soy RCML1980, Super Usuario de la Comunidad Claro :smileyhappy:   He estado viendo muchas preguntas acerca de este tema, es por eso que me animé a realizar este artículo...
Actualizado 13-08-2021
Versión 17.0
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Virtual: ¿Cómo hacer una compra y seguimiento a un 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¡Hola Comunidad! 😎 \n   \n Soy RCML1980, Super Usuario de la Comunidad Claro :smileyhappy: \n   \n He estado viendo muchas preguntas acerca de este tema, es por eso que me animé a realizar este artículo...","body@stringLength":"10561","rawBody":"

¡Hola Comunidad! 😎

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Soy RCML1980, Super Usuario de la Comunidad Claro :smileyhappy:

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He estado viendo muchas preguntas acerca de este tema, es por eso que me animé a realizar este artículo que será de mucha ayuda para todos ustedes.

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El proceso para realizar una compra en la Tienda Virtual de Claro es más sencillo de lo que se imaginan.

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Así que bueno, empecemos y espero les guste 😊

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¿Cómo hacer una compra?

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Paso 1: Ingresa a la página web de la Tienda Claro: https://tiendaclaro.pe/

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Paso 2: Selecciona el servicio que deseas comprar, por ejemplo si quieres un equipo te diriges a \"Celulares\", luego eliges \"Postpago\" y eliges la modalidad.

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Paso 3: Una vez que hayas seleccionado la modalidad de tu compra, sea renovación, portabilidad o línea nueva, verás todos los equipos disponibles. Si quieres una búsqueda específica puedes filtrar por precio, marca, promociones y más.

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Paso 4: Una vez que hayas escogido el equipo de tu preferencia, te llevará a otra página donde tendrás que seleccionar la modalidad, el tipo de línea, el color y además, podrás calcular el costo y la cobertura del delivery (igualmente un asesor te llamará después para hacer una validación), después de todo lo mencionado le das en continuar.

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Paso 5: Aquí tendrás que validar el detalle de tu compra y si tuvieras un cupón para obtener un descuento lo ingresas y le das en comenzar el pago.

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Paso 6: Aquí deberás completar todos tus datos: Nombres completos, DNI, celular de contacto, número a portar, correo, dirección y también el método de pago.

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Paso 7: Confirma nuevamente tu pedido y acepta los términos y condiciones de pago y las condiciones de entrega.

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Paso 8: Colocas los datos de tu tarjeta para realizar el pago. 

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Paso 9: ¡Y listo! Te llegará un mensaje con el número de tu pedido, también te llegará un correo de confirmación el cual es muy importante para realizarle el seguimiento.

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¿Cómo le hago el seguimiento a un pedido?

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Para hacer el seguimiento a tu pedido únicamente debes consultarlo por el medio en que solicitaste el equipo; es decir, llamando al 0 800 00 334, el asesor que te atenderá te pedirá tus datos para validar el tracking.

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No olvides tener en cuenta leer siempre las consideraciones de la compra que realizamos, en la misma tienda online encontrarás la medida cautelar ordenada por INDECOPI a CLARO ☝🏻

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¡Y bueno, eso sería todo! Espero que les sea de mucha ayuda y sobre todo leer sus comentarios por si tienen algunas dudas con respecto al artículo que les he compartido.

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Y recuerda #Quedateencasa #Noteconfies

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RCML1980,

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Super Usuario de la Comunidad

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¡Hola Comunidad! 😎

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Soy RCML1980, Super Usuario de la Comunidad Claro :smileyhappy:

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He estado viendo muchas preguntas acerca de este tema, es por eso que me animé a realizar este artículo que será de mucha ayuda para todos ustedes.

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El proceso para realizar una compra en la Tienda Virtual de Claro es más sencillo de lo que se imaginan.

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Así que bueno, empecemos y espero les guste 😊

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.

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.

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¿Cómo hacer una compra?

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Paso 1: Ingresa a la página web de la Tienda Claro: https://tiendaclaro.pe/

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Paso 2: Selecciona el servicio que deseas comprar, por ejemplo si quieres un equipo te diriges a \"Celulares\", luego eliges \"Postpago\" y eliges la modalidad.

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Paso 3: Una vez que hayas seleccionado la modalidad de tu compra, sea renovación, portabilidad o línea nueva, verás todos los equipos disponibles. Si quieres una búsqueda específica puedes filtrar por precio, marca, promociones y más.

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Paso 4: Una vez que hayas escogido el equipo de tu preferencia, te llevará a otra página donde tendrás que seleccionar la modalidad, el tipo de línea, el color y además, podrás calcular el costo y la cobertura del delivery (igualmente un asesor te llamará después para hacer una validación), después de todo lo mencionado le das en continuar.

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Paso 5: Aquí tendrás que validar el detalle de tu compra y si tuvieras un cupón para obtener un descuento lo ingresas y le das en comenzar el pago.

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Paso 6: Aquí deberás completar todos tus datos: Nombres completos, DNI, celular de contacto, número a portar, correo, dirección y también el método de pago.

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Paso 7: Confirma nuevamente tu pedido y acepta los términos y condiciones de pago y las condiciones de entrega.

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Paso 8: Colocas los datos de tu tarjeta para realizar el pago. 

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Paso 9: ¡Y listo! Te llegará un mensaje con el número de tu pedido, también te llegará un correo de confirmación el cual es muy importante para realizarle el seguimiento.

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¿Cómo le hago el seguimiento a un pedido?

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Para hacer el seguimiento a tu pedido únicamente debes consultarlo por el medio en que solicitaste el equipo; es decir, llamando al 0 800 00 334, el asesor que te atenderá te pedirá tus datos para validar el tracking.

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No olvides tener en cuenta leer siempre las consideraciones de la compra que realizamos, en la misma tienda online encontrarás la medida cautelar ordenada por INDECOPI a CLARO ☝🏻

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¡Y bueno, eso sería todo! Espero que les sea de mucha ayuda y sobre todo leer sus comentarios por si tienen algunas dudas con respecto al artículo que les he compartido.

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Y recuerda #Quedateencasa #Noteconfies

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RCML1980,

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Super Usuario de la Comunidad

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Hola shivip 

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Te comento por experiencia personal, tiene que ser el Titular, porque me sucedio en una oportunidad que no me encontraba presente; y es debido a que pasamos el lector biometrico si o si, es decir tu huella digital, y si no estamos presente en la casa no podra recibirlo un tercero, asi sea un familiar. Esto te tomaria mas tiempo volver a comunicarte y coordinar otra entrega o quizas el recojo para otra fecha con el Titular presente.

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Espero haberte ayudado...

","body@stringLength":"720","rawBody":"

Hola  

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Te comento por experiencia personal, tiene que ser el Titular, porque me sucedio en una oportunidad que no me encontraba presente; y es debido a que pasamos el lector biometrico si o si, es decir tu huella digital, y si no estamos presente en la casa no podra recibirlo un tercero, asi sea un familiar. Esto te tomaria mas tiempo volver a comunicarte y coordinar otra entrega o quizas el recojo para otra fecha con el Titular presente.

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Espero haberte ayudado...

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